Holiday Phone Cover or time out during “Lockdown” 

You do not want to miss an important call because you are on holidays or key staff are away. Who will cover the office calls when staff are on holidays? Kendlebell Holiday Cover is ideal so you don’t miss a call or come back to mountains of voicemails. We screen calls so you get the important missed calls.

Holiday Cover so you enjoy your well – earned break or time out

Whether you are lying on the beach, or trekking through the Pyrenees, it is the getting away from it all that you need. During Lockdown you may need or are due time out from the office and need that important downtime. Your staff may be due a break too and if they haven’t taken holidays as they can’t travel well they still need time away from the office. You do not want to miss an important call because the signal is bad on the beach or up in the hills. Our Kendlebell PAs will take your calls, answer them, and let you know as per your instructions. That is what makes our Holiday Cover Service so good. You return home to a diary already booked, and important messages emailed to you. This will allow you to go on holidays or take proper time out, safe in the knowledge that all business calls will be handled in a professional manner. See our Holiday cover here 

How does it work?
For the messaging service, a Kendlebell PA will answer your calls with your company name and take the caller’s name, number, and a brief message. These messages will be emailed to you daily at the close of business and you can decide whether to review while on holiday or at the end of the holiday. To provide a booking service we need to know what is already booked. If you already use an online diary, we will need access. We will ensure that your diary is kept completely up to date, dealing with new appointments, cancellations or change of time / date of other appointments daily while you enjoy your holiday.
When making a booking we take a full name and telephone number, and email address for you to follow up as needed later. If your client wants you to contact them urgently, we will take name and number and a brief message and pass on to you immediately if that is your instruction.
During or at the end of the holiday or break you can view the diary, with lots of new bookings in it, and read your messages as you go along or later . The service is priced at very attractive rates see here 

All of this is delivered to you at a very reasonable cost – just visit our website here and see the price table. Remember you only pay for the calls received so effectively it is a “pay as you go” service. Our site has many other services that you can avail of  – just visit us here.

Kendlebell Overview 

Kendlebell was set up In Ireland in 2006 and now have 4 offices providing a diverse range of services to the SME market. We provide a range of Outsource Solutions to the Business Community. Among our services are:

Business Telephone Answering / Message Taking.

We provide a personal telephone answering service for your business calls. All your calls are answered by your own PA, giving you peace of mind that you will never miss another new enquiry again. A call answering script is agreed in advance. All your business calls are answered in a professional and friendly manner as if we were part of your team. Our Business phone answering service is delivered at a fraction of the cost of employing staff, involves no administration and gives an excellent first impression. Messages are passed to you instantly by either text-to-mobile, email or you can phone in and speak to your Kendlebell PA at any time.

Virtual Reception services

The Kendlebell team will act exactly as you would expect any receptionist to operate. They will take all incoming calls and transfer them through to the direct dial or mobile of the member of staff sought. If these individuals are not available, they can give callers the option to leave a voicemail or simply take a message which the PA will send on immediately. They will do so immediately by text or email with an end of day report summarising all your calls being sent as well. All of this is done seamlessly and without the company’s customers being aware that you are suing a virtual receptionist from Kendlebell.

Diary Management Services

Our PA’s can answer your calls and make appointments, saving you up to 70% of the cost of employing a receptionist. While you are busy in meetings or with clients, your dedicated team of PA’s at Kendlebell can be taking calls and booking appointments for you as well as making entries into your online diary. We can access your online diary securely using a Username and Password. Their personal, friendly approach can really make an impact and promote a professional experience with your business contacts right from the start. You can see your scheduled appointments any time online. We can take calls to fill in gaps in your diary or change appointments while you are busy.

Customer Helpdesk / Order Taking

Services include capturing caller’s details and asking qualifying questions to get further information you may require. With each client, we agree call handling instructions to ensure our services benefit your company, freeing up your time to concentrate on running your business. We can link to your CRM /Sales Systems remotely and securely. We also provide cold call screening as part of our phone answering services. Messages will be forwarded on to you immediately by email or text, alternatively we can save and forward these messages at an agreed time. You will also receive a daily email summary of messages.

As businesses navigate the recent announcement from Blueface regarding the cessation of their telephone services, many are left wondering about their next steps. Blueface, a well-known provider of telecommunication services, will cease operations on October 22nd, 2024, as part of Comcast’s strategic shift in their UCaaS strategy. This decision has understandably created a wave of uncertainty for businesses relying on Blueface’s services.

At Kendlebell, we understand the challenges you face and are here to offer a seamless and reliable transition to our VOIP services. Our mission is to ensure that your business operations continue without interruption and that you receive high-quality, cost-effective telecommunication solutions tailored to your needs.

Why Choose Kendlebell?

 

1. Seamless Transition
We specialise in making the switch from Blueface to Kendlebell as smooth as possible. Our dedicated team is here to guide you through every step of the process, ensuring that your current telephone numbers are ported over with minimal hassle.

2. Price Match Guarantee
Worried about costs? Don’t be. Kendlebell is happy to price match your current Blueface plan. We believe in offering competitive rates without compromising on quality or service.

3. High-Quality VOIP Services
Our VOIP services are designed to provide crystal-clear call quality, reliable connections, and robust features. Whether you need IVR, call flow management, mobile applications, number capabilities, or eFax, Kendlebell has you covered.

4. Exceptional Customer Support
Our customer support team is renowned for being responsive and helpful. We are committed to providing you with the best possible experience, ensuring that all your questions are answered and any issues are swiftly resolved.

Steps to Transition to Kendlebell

1. Contact Us
Reach out to Kendlebell as soon as possible to start the transition process. We will work closely with you to understand your specific needs and tailor our services accordingly.

2. Prepare Your Information
Have your Blueface account number (Universal Account Number – UAN) ready. This is essential for the porting process.

3. Port Your Numbers
Our team will handle the porting of your telephone numbers from Blueface to Kendlebell. We strive to make this process as quick and seamless as possible.

4. Cancel Your Blueface Account
Once the porting is complete, simply contact Blueface to cancel your account. You can email them at [email protected], visit their website, or call them at (Ireland) 01 524 2000 or (UK) 020 7100 4208 Option 3.

 

Don’t Delay – Act Now!

 

With the deadline of October 22nd, 2024, fast approaching, it’s crucial to start the transition process now to avoid any disruption to your business operations. At Kendlebell, we are ready and equipped to provide you with the reliable, high-quality VOIP services your business needs.

 

For more information or to get started, contact our customer support team directly. Let Kendlebell be your trusted partner in this transition, ensuring your business continues to thrive with seamless and efficient telecommunication solutions.

Kendlebell – Your Reliable VOIP Solution Provider

By choosing Kendlebell, you are choosing a partner committed to your business’s success. We look forward to assisting you through this transition and providing you with the outstanding service you deserve.

At Kendlebell, we often say: you don’t need to be a big business to need professional support.
In fact, many of our clients come to us with small, specific needs—like covering their phones for just one day.

The Situation: One Day Without a Receptionist

The client didn’t want to send calls to voicemail. They didn’t want to miss out on potential sales or frustrate existing customers. They just needed someone to step in, answer calls professionally, and forward messages in real-time.

No long-term contract. No complicated setup.
Just a simple, effective solution—for one day.

 

 

How We Helped

• Took a quick brief about their business and how they wanted calls handled

• Created a custom call script using their company name and tone

• Forwarded their calls directly to our friendly receptionists

• Sent live messages to their team via email and text throughout the day

Our virtual receptionist team handled every call as if we were sitting in their office.

 

 

The Result: A Seamless Experience

By the end of the day, the client has:

✅ No missed calls
✅ No disruption to business
✅ No stress about being unavailable
✅ Full confidence their customers were in good hands

And their customers? They had no idea their regular receptionist was away.

 

 

 

Why One-Day Cover Matters

We know that sometimes, you just need cover for a few hours or a single day. Whether it’s a holiday, sick leave, or a staff emergency, we’re ready to jump in at a moment’s notice.

That’s what flexibility means to us: giving you exactly what you need, when you need it.

 

 

Need One-Day Call Cover?

Whether you run a small office, a legal firm, a clinic, or a startup, Kendlebell is here when you need short-term support. No fuss. No commitment. Just reliable, professional call answering—even if it’s just for the day.

Get in touch with us today to arrange one-day call answering cover—because your customers deserve an answer, even when you’re out of office.

 

 

Learn More About Kendlebell

Visit our service page here for more information on all our services.

For any queries please contact us here or call us on 1800 839 955

 

If you are getting to the point in your company’s growth where you are struggling to meet growing volume, it makes sense to consider Business Call Answering. This will help your business in many ways.

Top notch Business Call Answering

When you outsource your business telephone answering to an outsourcer, you can avail of many advantages. A typical outsourcer will work with you to produce well-developed call scripts for their agents. Most reputable outsourcers will provide speech training to their agents so that problems related to speech rate, accent etc do not arise during customer interactions. In addition to the above, all outsourcers will give their agents access to sophisticated CRM packages so that the agent always has full details available when dealing with a customer.

Makes sense financially to outsource Business Call Answering

Outsourcing your Business Call Answering can bring significant savings to a business. Developing your own in-house call centre can be very expensive and time-consuming. It requires significant investment in hardware, recruitment, and training. Generally, business owners try to handle incoming calls by hiring full-time agents. This brings the problem of unnecessary expenses as they must pay a salary, for holidays, sick leave and of course, when business is slow. By outsourcing, you can cut your cost per call, saving on staff and equipment, and only paying for the service on a “by Call” basis. i.e. This avoids the need to carry large fixed costs and allows you to incur expense only when you need to. See how much it will cost for your business by visiting our website here.

Maintain a professional image by outsourcing your Business Call Answering

When calls are being answered quickly and in a professional manner, it creates the correct impression for your customers. It portrays your company image as being pro-active and customer friendly. The agent will answer your calls to a script as agreed with you and will either patch the call through to the right person in your business and take a message and email or text on.

Scalable by outsourcing you Business Call Answering

By outsourcing your Business Call Answering, you are effectively scaling to meet demand. This will allow you to have all your calls answered professionally whether you are busy or in a quiet period. This can be very difficult to do with an internal team, requiring hiring and firing on a seasonal basis. It also means that you eliminate the requirement to deal with service outages. Most reputable Business Call Answering will be supported by world-class technicians who can deal with outages efficiently, restoring service quickly.

Creating a good first impression by outsourcing your Business Call Answering

By outsourcing your Business Call Answering you are ensuring that your calls will be answered in a professional and customer friendly manner. This will ensure the best possible response to customer enquiries on every call. You will typically work with the outsourcer to ensure that their staff are well trained in how to answer your calls. This means that whether the call is a prospective lead, information request or just a general enquiry, your customers and business partners will be answered efficiently and accurately.

Out of Hours calls by outsourcing your Business Call Answering

One of the key advantages to outsourcing your Business Call Answering is that you can avail of 24/7 availability. You are not relying on your staff to work overtime or be available all day around. At the present time, customers want companies to be available around the clock so that queries related to products or services can be resolved at any time. For customers offering an E-Commerce offering, round the clock support is not even an option. It is essential. For businesses with markets in the USA or Australia capturing enquiries during their local business hours need to be handled during those hours. If you outsource your business telephone answering service, 24/7 service can be provided to your customer base.

Improved customer service by outsourcing your Business Call Answering

To allow companies to stand out when compared to their competition, first class customer service is required. If calls are not answered on time and in a professional manner, this can lead to a diminution in customer satisfaction levels among their customers. This where outsourcing your Business Call Answering can help. Availing of such outsourced services can be helpful to companies as it will ensure that they always have high quality customer service without letting customer calls go unanswered. On a typical customer service call, customers are greeted personally at the start of the call, invited to share their problems, and are provided with prepared satisfactory resolutions to their problems in a timely manner. All of this contributes to better customer service.

Frees up time to spend on what really matters to your business.

In the business world, time is everything. You need to manage all aspects of the business to ensure your company’s growth. By opting to outsource your Business Call Answering, you do not have to manage core and non-core business activities in tandem anymore, which means you can focus on what really matters for your business growth. You can do this in the knowledge that all your incoming, sales and customer service calls are being handled in a professional manner.

An integrated approach by outsourcing your Business Call Answering

Outsourcing your Business Call Answering can easily integrate very well with your existing customer structure. For example, incoming customer service calls can be handled by the outsourcer after they have trained their agents while more sensitive call such accounts queries can be taken directly by the internal staff of the company. This will work seamlessly without quality being compromised in any way.

Conclusion – outsourcing your Business Call Answering

By outsourcing your Business Call Answering, you can ensure that your calls are answered quickly and politely, take advantage of the technology which most outsourcers will have invested in, and ensure that you have available to you at all times a large team of polite and knowledgeable call experts. This can all be done in a very cost-effective manner freeing up funds which can be invested in other parts of the business. Kendlebell provide a range of outsourced business telephone answering services to the Irish market. See more www.kbell.info See details of our company below.

Kendlebell Overview

Kendlebell was set up In Ireland in 2006 and now have 4 offices providing a diverse range of services to the SME market. We provide a range of Outsource Solutions to the Business Community. Among our services are:

Business Telephone Answering / Message Taking.

We provide a personal telephone answering service for your business calls. All your calls are answered by your own PA, giving you peace of mind that you’ll never miss another new enquiry again.

A call answering script is agreed in advance. All your business calls are answered in a professional and friendly manner as if we were part of your team. Our Business phone answering service is delivered at a fraction of the cost of employing staff, involves no administration and gives an excellent first impression. Messages are passed to you instantly by either text-to-mobile, email or you can phone in and speak to your Kendlebell PA at any time.

Virtual Reception services

The Kendlebell team will act exactly as you would expect any receptionist to operate. They will take all incoming calls and transfer them through to the direct dial or mobile of the member of staff sought.

If these individuals are not available, they can give callers the option to leave a voicemail or simply take a message which the PA will send on immediately.

They will do so immediately by text or email with an end of day report summarising all your calls being sent as well.

All of this is done seamlessly and without the company’s customers being aware that you are suing a virtual receptionist from Kendlebell.

Diary Management Services

Our PA’s can answer your calls and make appointments, saving you up to 70% of the cost of employing a receptionist.

While you are busy in meetings or with clients, your dedicated team of PA’s at Kendlebell can be taking calls and booking appointments for you as well as making entries into your online diary. We can access your online diary securely using a Username and Password. Their personal, friendly approach can really make an impact and promote a professional experience with your business contacts right from the start.

You can see your scheduled appointments any time online. We can take calls to fill in gaps in your diary or change appointments while you are busy.

Customer Helpdesk / Order Taking

Services include capturing caller’s details and asking qualifying questions to get further information you may require. With each client, we agree call handling instructions to ensure our services benefit your company, freeing up your time to concentrate on running your business. We can link to your CRM /Sales Systems remotely and securely. We also provide cold call screening as part of our phone answering services.

Messages will be forwarded on to you immediately by email or text, alternatively we can save and forward these messages at an agreed time. You will also receive a daily email summary of messages.

Holiday Cover

You do not want to miss an important call because the signal is bad on the beach or up in the hills. Our Kendlebell PAs will take your calls, answer them, and let you know as per your instructions.

For the messaging service, a Kendlebell PA will answer your calls with your company name and take the caller’s name, number, and a brief message. These messages will be emailed to you daily at the close of business and you can decide whether to review while on holiday or at the end of the holiday.

To provide a booking service we need to know what is already booked. If you already use an online diary, we will need access. We will ensure that your diary is kept completely up to date, dealing with new appointments, cancellations or change of time / date of other appointments daily while you enjoy your holiday.

Overflow Call Answering

An overflow call answering service helps your organisation during periods of high call volume. To prevent callers from being forced to wait for an available staff member, or to leave a voicemail or wait for a return call, excess calls can be routed through to your Kendlebell Call Centre PAs who are trained and available to assist. This will, in turn lead to faster service and result in higher levels of customer satisfaction. By not missing a call, you will not lose out on a potential new customer. Potential customers who do not get through to the office could possibly just ring another supplier / competitor as they want an answer fast! Outsourcing your overflow calls will reduce training costs and everything else that goes along with hiring new staff. It will also allow you to increase sales by being able to handle higher volume of calls. There is no requirement to hire part time staff for sickness cover and annual leave. A good overflow call answering service can act as an extension of your office. The Call Centre PA’S will be trained to deliver service to the same standard as the company employees.

Telemarketing / Appointment generation

Kendlebell can follow up a direct mail shot or an email campaign by making a call and attempting to set up an appointment on behalf of our clients. This is a proven sales strategy and can be a very cost-effective method to grow your sales. We will agree a script with our clients in advance of the calls which can be adjusted depending on the success levels of the calls. In the case of Diary Management, we can call those on waiting lists and fill the gaps so fees can be generated while the client is busy with appointments.

Customer Surveys by telephone

We will work with our clients to agree a suitable script / questionnaire before undertaking the telephone survey work. Using a suitable contact list (usually provided to us by our clients), we will conduct the telephone interview and update either on the clients or our own systems. We can identify ourselves as making the calls on your behalf or we can say it is by an independent agency. At the end of the project, we will supply the client with a summary of the information sought in the survey in an agreed format.

Database cleansing services

Typically, we will be provided with a database from our customers that may be out of date, not checked recently or the contact person is not clearly identified. Our team will then take this data, phone the various companies and verify the data on the clients’ database. Sometimes, where we don’t have telephone numbers, we will verify the data by way of internet search. At the end of each project, our clients will be provided with an updated database

Back Office Processing

Are your back-office processes damaging your effectiveness and proving too costly? Does it take up much of your time doing basic administration? Is it routine work that could be outsourced? Do you have difficulty scheduling work when it is very busy Kendlebell can lower your costs and increase your productivity today. Whether you require help logging enquiries, need orders or data processed or outbound mailing we can assist you. We help clients provide training to their nominated Kendlebell PA’s, so we not only cater to your needs but exceed service levels. Kendlebell will agree a detailed specification of the services required with our customer and then agree a detailed modus operandi as how we will deliver the services on behalf of our customer.

Virtual Business Addres

Your new localised address can be used on all company stationery; letterheads, business cards, web site and any other promotional material. This will enhance your corporate image and ensure you give that all important professional first impression. We will collect all your new mail at this localised address and we will have it forwarded anywhere in the world, to any private address. Alternatively, if you are passing by, you can drop in and collect it. Our team will sort and forward your post efficiently and proficiently, ensuring that your mail is forwarded on to you as quickly as possible. If you want to look local , you need a localised business address.

Localised Telephone Numbers

Area call numbers – Kendlebell provide true local numbers e.g. Dublin 01, Cork 021, Limerick 061, Galway 091. We can provide this service for a wide range of customers both located in Ireland and abroad. Using these local numbers can increase the effectiveness of your localised adverts as you will appear to be in the same area as the customer.

• local telephone numbers – all 107 local telephone area codes covered
• UK, Northern Ireland and international numbers are also available
• Ideal for expanding your local reach in publication

Non-Geographic number – Kendlebell can also supply you with a 1800 (freephone number) or an 0818 Universal numbers).

We provide a very Personalised and Cost effective service. Kendlebell in Fairview currently have circa 200 customers ranging from quite large companies for whom we provide a range of the services listed above often connecting remotely to their in-house systems to start -ups and smaller companies where we are typically acting as their message centre of Virtual reception. We pride ourselves on providing a professional and effective service

We have recently received a Business All-Star Accreditation

This accreditation is an outstanding achievement and recognises the hard work and dedication of our team in providing a best in class service to all our customers. Business All-Star accredited companies are defined as; progressive, indigenous Irish businesses which meet the highest standards of verified performance, trust, and customer centricity. We would like to thank our customers who validated the mystery shoppers of the Business All Star Foundation who acknowledged our customer focus and continuous high standards.

The award is recognising best in class and Kendlebell are proud to hold this Accreditation and will continue to deliver high standards of professionalism and customer focus as these are the reasons that attract new customers and continue to hold onto existing customers. In achieving this accreditation, we join a unique group of businesses and we believe this continues to demonstrate our commitment to improving our service to our customers and suppliers. The three pillars of All-Ireland Business All-Star accreditation are Performance, Trust and Customer Centricity.

Our website address is: www.kbell.info

What is Diary Management?

Effective Diary management is a must for any business owner to keep control of everything from internal and external meetings, making reminders, keeping a record of actions and deadlines as well as remembering your appointment with the dentist! See more about Kendlebell’s Diary Management service here 

Ensuring that your day to day processes are running effectively and smoothly is crucial to every company. … Diary management services offer support meaning that no matter what time of the day it may be your company’s calls, appointments and meeting schedules will be answered and kept up to date.

Benefits of using outsourced Diary Management

Using a call answering service for diary management can be a valuable asset for businesses or professionals looking to optimize their scheduling and provide seamless customer interactions. The Kendlebell team will act exactly as you would expect any receptionist to operate. They will take all incoming calls and transfer them through to the direct dial or mobile of the member of staff sought.
If these individuals are not available, they can give callers the option to leave a voicemail or simply take a message which the PA will send on immediately.
They will do so immediately by text or email with an end of day report summarising all your calls being sent as well.

All of this is done seamlessly and without the company’s customers being aware that you are suing a virtual receptionist from Kendlebell. Here are some benefits:

1. Improved Efficiency

• A call answering service can streamline diary management by handling appointment scheduling, rescheduling, and cancellations directly, freeing up valuable time for you or your team. This reduces the back-and-forth involved in coordinating schedules and helps keep appointments organized.

2. 24/7 Availability

• You do not want to miss an important call because the signal is bad on the beach or up in the hills. Our Kendlebell PAs will take your calls, answer them, and let you know as per your instructions.
  For the messaging service, a Kendlebell PA will answer your calls with your company name and take the caller’s name, number, and a brief message. These messages will be emailed to you daily at the close of business and you can decide whether to review while on holiday or at the end of the holiday. We will ensure that your diary is kept completely up to date, dealing with new appointments, cancellations or change of time / date of other appointments daily while you enjoy your holiday.

3. Reduced Missed Appointments

• Professional call agents can confirm appointments and send reminders, reducing no-shows and missed meetings. This helps ensure a fuller calendar and maximizes business opportunities.

4. Enhanced Professionalism and Customer Service

• With a trained team handling diary management, clients experience a high level of professionalism, which can positively impact client satisfaction. A call answering service provides a personal touch that online scheduling tools might lack, allowing for customization and catering to client preferences.

5. Increased Focus on Core Tasks

• By outsourcing diary management, you and your team can concentrate on core business functions without frequent interruptions. This allows more time to focus on tasks that directly contribute to revenue and growth.

6. Scalability for Growing Businesses

• As your business grows, so does the volume of calls and appointment requests. A call answering service can quickly adapt to handle more calls and manage increased scheduling demands, offering a scalable solution that grows with your business.

7. Centralized Record-Keeping

• Many call answering services provide detailed logs and reporting on appointments, cancellations, and reschedules, which is beneficial for tracking trends, managing client relationships, and even evaluating staff productivity.

8. Cost-Effective Solution

• Hiring a full-time receptionist can be costly, while a call answering service can be a more budget-friendly option. Our PA’s can answer your calls and make appointments, saving you up to 70% of the cost of employing a receptionist.
  While you are busy in meetings or with clients, your dedicated team of PA’s at Kendlebell can be taking calls and booking appointments for you

9. Virtual Business Address

• We will collect all your new mail at this localised address and we will have it forwarded anywhere in the world, to any private address. Alternatively, if you are passing by, you can drop in and collect it. Our team will sort and forward your post efficiently and proficiently, ensuring that your mail is forwarded on to you as quickly as possible. If you want to look local , you need a localised business address
  

10. Localised Telephone Numbers

• Kendlebell provide true local numbers e.g. Dublin 01, Cork 021, Limerick 061, Galway 091. We can provide this service for a wide range of customers both located in Ireland and abroad. Using these local numbers can increase the effectiveness of your localised adverts as you will appear to be in the same area as the customer.
  • local telephone numbers – all 107 local telephone area codes covered
  • UK, Northern Ireland and international numbers are also available
  • Ideal for expanding your local reach in publications
  Non-Geographic numbers – Kendlebell can also supply you with a 1800 (freephone number) or an 0818 Universal numbers).

Our website address is: www.kbell.info

Outsourcing a customer helpdesk ticketing service to a provider like Kendlebell offers numerous benefits for businesses. Kendlebell specializes in managing helpdesk and ticketing systems, providing tailored solutions to ensure smooth customer service while allowing businesses to focus on core tasks.

 

Key Benefits:

 

1. Cost Efficiency

• Lower Operational Costs: Outsourcing reduces the need for infrastructure, software, and personnel investment.
• Scalable Costs: Pay for what you use; Kendlebell allows  for flexibility during high-demand periods or slower times.

2. Expertise and Technology

• Access to Specialists:In Kendlebell have experience handling ticketing systems and resolving issues efficiently.

3. Scalability and Flexibility

• Handle Fluctuations: We can scale our workforce to manage seasonal or event-specific demands.
• Adaptability: Services can be tailored to suit your business size or ticketing volume.

4. Improved Focus on Core Activities

• By outsourcing, your team can focus on strategic goals, product development, or customer relationship management instead of handling operational ticketing tasks.

5. Enhanced Customer Experience

• Faster Resolution: Dedicated teams ensure quicker response and resolution times.
• 24/7 Support:Kendlebell offer round-the-clock service, improving accessibility for customers or users.

6. Reduced Training and Staffing Burdens

• Avoid recruiting, training, and managing in-house teams for ticketing.
• Outsourcing partners provide skilled personnel who are ready to perform.

7. Data Insights and Reporting

• Kendlebell  offer detailed end of day reports,  helping businesses track performance and make informed decisions.

8. Compliance and Security

• We  ensure adherence to industry standards, data protection laws, and best practices.

For IT companies and other industries, these services help streamline processes and maintain a professional image without overburdening internal teams.

Visit our service page here for more information on all our services.

For any queries please contact us here or call us on 1800 839 955

 

Are you ready to embark on an exciting entrepreneurial journey? Becoming a Kendlebell franchisee offers a unique opportunity to join a well-established and reputable call answering service provider. Here’s why partnering with Kendlebell could be the best decision you make for your career and financial future.

 

Established Brand Recognition

When you become a Kendlebell franchisee, you’re aligning yourself with a brand that is already recognized and trusted in the industry. This immediate brand recognition can significantly reduce the challenges associated with building customer trust and loyalty from scratch. Our name is synonymous with reliability, professionalism, and excellence.

 

Comprehensive Training and Support

Starting a business can be daunting, but with Kendlebell, you’re never alone. We provide extensive training programs that cover every aspect of running a successful franchise, from customer service techniques to backend operations. Our ongoing support includes marketing assistance, operational guidance, and regular updates to keep you ahead in the industry.

 

Proven Business Model

One of the most significant advantages of joining a franchise is the ability to follow a proven business model. Kendlebell’s success formula has been tested and refined over the years, ensuring that you have a blueprint for success. This reduces the risk and uncertainty typically associated with new business ventures.

 

Access to Cutting-Edge Technology

In the call answering service industry, staying ahead of technological advancements is crucial. As a Kendlebell franchisee, you’ll have access to our state-of-the-art technology and backend systems. This includes advanced call routing, CRM integration, and real-time reporting tools that enhance efficiency and customer satisfaction.

 

Flexible Work Environment

A Kendlebell franchise offers the flexibility to create a work-life balance that suits your needs. Whether you prefer to work from a dedicated office space or remotely, our systems are designed to support a flexible working environment. This adaptability makes it easier to manage your business while enjoying personal time.

 

Lucrative Market Demand

The demand for professional call answering services is growing as businesses recognize the importance of excellent customer communication. By joining Kendlebell, you tap into a lucrative market with diverse clientele ranging from small businesses to large corporations. Our comprehensive service offerings ensure that you can cater to various industry needs.

 

Marketing and Promotional Support

Effective marketing is essential for business growth, and as a Kendlebell franchisee, you’ll benefit from our robust marketing strategies. We provide you with promotional materials, digital marketing support, and strategic campaigns designed to drive customer acquisition and retention.

 

Community and Networking Opportunities

Being part of the Kendlebell family means joining a network of like-minded entrepreneurs. This community offers valuable networking opportunities, sharing of best practices, and support from fellow franchisees. The collaborative environment fosters growth and innovation, helping you achieve your business goals.

 

 

Kendlebell provide Outsourced Helpdesk and Ticketing Services to many of our clients in the IT and other industries. As an outsourced telephone support service, we will provide our customers with a dedicated number which will terminate in our call centre.

How does an Outsourced Helpdesk Service operate?

The Kendlebell staff will be trained on how to answer any FAQ’s (frequently asked questions) before going live. All helpdesk queries will be directed to this number by the Kendlebell client. The Kendlebell staff will answer all calls and try to help callers with their queries. It could also operate on an overflow or out of hours basis or just when you are short staffed.

Benefits of an Outsourced Helpdesk Service

This service guarantees that all calls will be answered in a professional and friendly manner as if the telephone assistant was a company employee. Reduced frustration by customers is inevitable as they get to speak to an operator (they will not know this service is outsourced) and have their query answered or logged for a call back. The tone of voice and words used will reflect your brief and agreed style. Kendlebell deliver an Outsourced Helpdesk Service that will raise the level of customer service you provide and enhance your reputation in the marketplace.

How does an Outsourced Ticketing System operate?

Many of our IT customers also use a ticketing system to help handle helpdesk queries. IT ticket is the generalised term used to refer to a record of work performed (or needing to be performed) by the IT support organization to operate their company’s technology environment, fix issues and resolve user requests. It can be very demanding as some companies have highly paid engineers answering calls just to book them into the Ticketing System. In addition, customers get stressed if their call is not answered. Most customers relax once the call is logged and in the Ticketing System as they know it will be sorted shortly afterwards.

Using a ticketing system improves customer service and satisfaction. It’s an easy way for customers to ask for help and for the IT company to provide that assistance effectively and efficiently. When a customer runs into an issue with our client’s product or service, they can demand assistance immediately. The Kendlebell staff will log all calls that they can’t deal with immediately (based on the agreed FAQ’s) on to our client’s ticketing system and this will allow our client to get back to the caller later with a solution to their problem. This service can be put into place seamlessly with the Kendlebell client giving username and password access to Kendlebell staff to log details into their ticketing system.

Benefits of an Outsourcing Ticketing System

Outsourcing the helpdesk / ticketing system to a company like Kendlebell allows our clients to get on with their core work. They can deal with priority ticket issues in an orderly and timely manner as they will have been recorded by Kendlebell and given a level of priority to indicate their importance. It is also very cost effective for the Kendlebell client as they are paying on a “per message “basis for the ticketing work undertaken by Kendlebell. Customer queries whether by phone or email can be handled by Kendlebell staff in an efficient manner.

Kendlebell Overview

Kendlebell was set up In Ireland in 2006 and now have 4 offices providing a diverse range of services to the SME market. We provide a range of Outsource Solutions to the Business Community. Kendlebell were awarded the Business All – Star Accreditation for the second time in a row recently. Learn more about the full range of Kendlebell inbound services here 

Among our services are:

Business Telephone Answering / Message Taking.

We provide a personal telephone answering service for your business calls. All your calls are answered by your own PA, giving you peace of mind that you will never miss another new enquiry again. A call answering script is agreed in advance. All your business calls are answered in a professional and friendly manner as if we were part of your team. Our Business phone answering service is delivered at a fraction of the cost of employing staff, involves no administration and gives an excellent first impression. Messages are passed to you instantly by either text-to-mobile, email or you can phone in and speak to your Kendlebell PA at any time.

Virtual Reception services

The Kendlebell team will act exactly as you would expect any receptionist to operate. They will take all incoming calls and transfer them through to the direct dial or mobile of the member of staff sought. If these individuals are not available, they can give callers the option to leave a voicemail or simply take a message which the PA will send on immediately. They will do so immediately by text or email with an end of day report summarising all your calls being sent as well. All of this is done seamlessly and without the company’s customers being aware that you are suing a virtual receptionist from Kendlebell.

Customer Helpdesk / Order Taking

Services include capturing caller’s details and asking qualifying questions to get further information you may require. With each client, we agree call handling instructions to ensure our services benefit your company, freeing up your time to concentrate on running your business. We can link to your CRM /Sales Systems remotely and securely. We also provide cold call screening as part of our phone answering services. Messages will be forwarded on to you immediately by email or text, alternatively we can save and forward these messages at an agreed time. You will also receive a daily email summary of messages.

Visit our service page here for more information on all our services.

Why Solicitors & Accountants Are Turning to Call Answering Services Like Kendlebell

 

In today’s fast-paced, client-driven world, solicitors and accountants are under increasing pressure to be available, responsive, and efficient — all while maintaining the highest professional standards. The demand for real-time communication, coupled with the need to focus on complex work, has led many practices to seek smarter ways of managing inbound calls. One solution growing in popularity is outsourcing to call answering services like Kendlebell.

 

Here’s why so many legal and accounting firms are making the switch.

 

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1. Never Miss a Call – or a New Client

 

First impressions matter. When potential clients call a solicitor or accountant, they expect their call to be answered promptly and professionally. Missed calls often mean missed opportunities — especially for firms dealing with sensitive legal or financial issues.

 

Kendlebell’s call answering service ensures that every call is picked up by a trained, friendly team who can take a message, qualify the lead, or even transfer urgent calls directly.

 

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2. Free Up Valuable Time

 

Every call interruption can pull professionals away from deep, focused work. Whether drafting legal documents or managing client accounts, that lost concentration has a real cost.

 

With a virtual receptionist service, you can concentrate on core tasks, knowing that your phones are handled seamlessly in the background.

 

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3. Professionalism and Compliance

 

In regulated industries like law and accountancy, maintaining a professional image is essential. Kendlebell’s team is trained to handle calls with discretion, professionalism, and adherence to your firm’s tone of voice and protocols.

 

Plus, messages are delivered securely and promptly, helping firms remain compliant with industry standards.

 

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4. Support During Busy or Out-of-Hours Periods

 

Call volumes can spike during certain times of the day, month, or year — especially around tax deadlines or legal filing dates. Firms can struggle to keep up without extra support.

 

Kendlebell offers overflow and out-of-hours call handling, ensuring clients receive consistent service even when your team is stretched.

 

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5. Cost-Effective Compared to Hiring In-House

 

Recruiting, training, and employing a full-time receptionist can be costly — and only covers standard office hours. In contrast, a call answering service offers flexibility and scalability at a fraction of the cost, with extended availability and no HR overhead.

 

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6. Boost Client Satisfaction and Retention

 

Clients appreciate prompt responses and the human touch. A call answered by a real person, rather than an impersonal voicemail or automated menu, builds trust and improves the client experience — helping to differentiate your firm from competitors.

For solicitors and accountants looking to enhance client service, reduce admin burdens, and grow their practices, call answering services like Kendlebell provide a smart, professional solution. Whether you’re a solo practitioner or part of a larger firm, the benefits are clear: more time, more clients, and better service — without compromising on quality.

 

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Interested in learning how Kendlebell can support your practice?

Get in touch today for a free consultation and discover the difference professional call answering can make.

Visit our service page here for more information on all our services.

For any queries please contact us here or call us on 1800 839 955

 

 

If you are an entrepreneur or small business owner, you typically need to take on many duties during each working day. The traditional way to deal with your work requirements was to hire employees to share the workload. This can work but is also inclined to be very expensive and time consuming.

Outsourcing can provide the same standard of service with more flexibility. Outsourcing also tends to be more affordable, with less paperwork and no upfront costs.

Wit outsourcing you can get efficiencies, cost savings and flexibility.

What are the benefits of outsourcing? 3 key reasons

The COVID-19 pandemic forced many companies into a remote-working model. The remote working model forced upon us in the Covid period answered many of the doubts and questions people had regarding online security, productivity and collaboration when working from home.

For example, giant tech companies, such as Microsoft, concluded that many of their employees can now work from home permanently if they choose.  Remote working has finally gone mainstream and is fast becoming the norm.

1. Flexibility

Remote working and “distributed teams” give businesses greater flexibility in terms of who they can hire, but outsourcing can provide an additional level of agility to a company, allowing it to grow whilst mitigating financial risk.

As well as being flexible, there are generally no permanent contracts when outsourcing. With many freelancers and agencies, you can pay per project or month by month on a “per Call” basis. With outsourcing, if a company’s workload suddenly reduces – they don’t have any ongoing commitment. They can match their overhead cost with their Revenue income.

2. Save time

With outsourcing, you can save a substantial amount of time when it comes to recruiting, hiring and training.

When businesses are looking to recruit a full-time, permanent employee, it can take a lot of time, effort, and money to advertise a position, interview candidates, and train the successful hire.

There is no need to invest time and money into training with outsourcing, and the commitment can be minimal. For example, if a freelancer or provider doesn’t meet the job requirements in any way, you can stop using them, usually within a matter of days or weeks.

You don’t have to deal with as much paperwork and red tape when you outsource rather than hire a permanent employee. Taxes, holidays, pension contributions, insurance – a lot of paperwork comes with hiring an employee. These will be handled by the outsourcer you employ.

3. Save money

Outsourcing can also save you a lot of money. For example, with Kendlebell’ s outsourced telephone answering service, you only pay for what you use. Compared to an in-house receptionist, there is no monthly wage or permanent contract.

In addition, with outsourcing, there is no need to invest in expensive hardware, software, and office space. With Kendlebell, you can get set up with a dedicated receptionist within 24 hours and without any upfront costs. This can be done seamlessly with service to your clients unaffected.

What are the benefits of an Outsourced Telephone Answering service? 5 Key reasons.

Using a telephone answering service can be a great place to start outsourcing. Check out the cost here 

1. Never miss a business call

Our research suggests that 1 in 3 business calls are missed. This statistic is quite astonishing when you consider how calls are such a valuable source of leads and sales. If someone is taking the time and effort to pick up the telephone and call your business, chances are they are ready to buy or sign up. What’s more, people are unlikely to leave a voicemail message and will often go on to call a direct competitor. With a telephone answering service, you can capture every call during regular office hours, whilst a 24/7 service allows you to capture leads while you sleep! With a polite and professional receptionist answering your calls promptly and in your business name, you can enjoy the peace of mind that comes with knowing that your callers are in safe hands if you are unable to take a call.

2. Provide 24/7 customer service

With Kendlebell’ s telephone answering service, you can enjoy the benefits of a dedicated receptionist during regular office hours. Your receptionist will be handpicked to match your business in accordance with their experience and credentials. Outside of office hours, we have a specialist team of receptionists who can take your calls throughout the evening, night and early hours.

With more people than ever working shifts and many people stating that they find it easier to call businesses outside of regular working hours, providing a 24-hour point of contact can prove a significant competitive advantage.

3. Increase productivity

Undoubtedly, the most significant advantage of hiring a telephone answering service is the positive impact it can have on your productivity levels. While telephone calls are an essential source of leads for many businesses, they can also generate many unwanted interruptions each day. With spam and scam calls increasing in recent years, it can be frustrating to drop the work that you are doing, answer the telephone – only to realize it’s a scam call. If you are looking for an affordable and efficient way to get more done each day, then a telephone answering service could well be the answer. Your existing staff can get on with their core business tasks, whether that be sales, administrative or creative.

4. Improve your work/life balance with an Out of Hours service

With an out-of-hours, 24/7 service, you can relax completely during your leisure and recreational time, without having to listen out for your telephone constantly. You do so, in the knowledge that all your calls are being answered in a professional and efficient manner during out of office hours.

5. Create a great first impression

A well-trained outsourced call answering team can answer your calls efficiently and, in a customer – friendly manner. In many cases, they are the first point of contact for the caller with the company so “First Impressions” are very important. Your callers will feel important and valued with a polite and professional Kendlebell receptionist answering your calls and providing the best possible customer service.

Conversely, if a call goes to voicemail, a potential customer will often feel frustrated, and when they think of your brand / company in the future, it is this feeling that they will probably remember! Providing a positive human touch can make all the difference.

Conclusion

As shown above, outsourcing has many benefits. It can provide an efficient way to grow your business whilst mitigating financial risk. It can also provide you with a global talent pool of well-trained call answering staff who don’t require training or employee benefits such as vacation leave as they would if you employed them yourself. To free up more time and become more productive, using an outsourced telephone answering service can be a simple and highly effective way to achieve this and more. learn more about Kendlebell here 

Kendlebell Overview

Kendlebell was set up In Ireland in 2006 and now have 4 offices providing a diverse range of services to the SME market. We provide a range of Outsource Solutions to the Business Community. Kendlebell were awarded the Business All – Star Accreditation for the second time in a row recently.

Among our services are:

Business Telephone Answering / Message Taking.

We provide a personal telephone answering service for your business calls. All your calls are answered by your own PA, giving you peace of mind that you will never miss another new enquiry again. A call answering script is agreed in advance. All your business calls are answered in a professional and friendly manner as if we were part of your team. Our Business phone answering service is delivered at a fraction of the cost of employing staff, involves no administration and gives an excellent first impression. Messages are passed to you instantly by either text-to-mobile, email or you can phone in and speak to your Kendlebell PA at any time.

Virtual Reception services

The Kendlebell team will act exactly as you would expect any receptionist to operate. They will take all incoming calls and transfer them through to the direct dial or mobile of the member of staff sought. If these individuals are not available, they can give callers the option to leave a voicemail or simply take a message which the PA will send on immediately. They will do so immediately by text or email with an end of day report summarising all your calls being sent as well. All of this is done seamlessly and without the company’s customers being aware that you are suing a virtual receptionist from Kendlebell.

Customer Helpdesk / Order Taking

Services include capturing caller’s details and asking qualifying questions to get further information you may require. With each client, we agree call handling instructions to ensure our services benefit your company, freeing up your time to concentrate on running your business. We can link to your CRM /Sales Systems remotely and securely. We also provide cold call screening as part of our phone answering services. Messages will be forwarded on to you immediately by email or text, alternatively we can save and forward these messages at an agreed time. You will also receive a daily email summary of messages.