iPLANiT Developers, Author at Kendlebell

Kendlebell are delighted to receive Business All-Star Accreditation for a second year. Our team has been very busy over the last 8 weeks working with the All-Ireland Business Foundation to achieve our Business All-Star Accreditation Certificate.

As it is our second time going through the process, we knew the standards we needed to upkeep to be accredited again. We are very proud to have accomplished this outstanding achievement as it recognises the continued hard work and dedication of our team in providing a best in class service to our customers.

Business All-Star accredited companies are defined as; progressive, indigenous Irish businesses which meet the highest standards of verified performance, trust, and customer centricity. In achieving this accreditation, we join a unique group of businesses, and we believe this continues to demonstrate our commitment to improving our service to our customers and suppliers.

Kendlebell have 4 offices in Dublin and down the East Coast and have been in business since 2006.

Visit our website for more information on our services here and About Us

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In today’s competitive business environment, every missed call is a missed opportunity. Small businesses and growing companies often struggle to balance core operations with quality customer service. That’s where Kendlebells Call Answering Service comes in — offering professional, reliable call handling that ensures your business never misses a beat. But how much of a difference does it really make?

Let’s take a look at the numbers.

Businesses Using Kendlebell vs. Those Who Don’t

1. Missed Calls

With Kendlebell: 98% of calls are answered within 3 rings.
Without Kendlebells: The average small business misses 22% of incoming calls, especially during peak hours, weekends, and after-hours.

2. Customer Satisfaction

With Kendlebell: Customer satisfaction ratings improve by 37%, thanks to prompt, friendly responses and professional call handling.
Without Kendlebell: Long wait times and unanswered calls lead to increased frustration. 67% of customers say they hang up after not getting through the first time.

3. Lead Conversion

With Kendlebell: Businesses see an average 22% increase in lead conversion, as more calls are captured and directed appropriately.
Without Kendlebell: Missed calls equal missed leads. Studies show 80% of callers don’t leave voicemails — they just call the next competitor.

4. Operational Focus

With Kendlebell: 76% of users report having more time to focus on core business tasks rather than being tied to the phone.
Without Kendlebell: Staff are frequently interrupted, reducing productivity and increasing stress levels.

5. Cost-Effectiveness

With Kendlebell: Businesses save on the cost of hiring full-time receptionists. Average monthly savings: €1,200.
Without Kendlebell: Hidden costs accumulate — from missed opportunities to inefficient use of in-house staff time.

Real Insights from Real Businesses

‘At Clear Connections its critical that our out of hours calls are handled quickly and directed to the correct member of our support Staff. Paul and the Kendlebell team have done this brilliantly for us for a number of years. The service is Top Class.’
— Brian Murphy

‘I use their services as an overflow on the busy months. Kendlebell have been great over the years helping us achieve a high level of customer service. My favourite part of their services that I would highly recommend is their holiday cover. This has allowed me to switch off when away knowing my business is in safe hands. I would highly recommend Kendlebell to any business.
— Keith Finn Cars

✅ The Verdict

The statistics speak for themselves: using a call answering service like Kendlebells doesn’t just keep your phones answered — it helps your business grow, saves money, boosts customer satisfaction, and frees up your team to do what they do best.

In a digital world, the human voice still matters. Make sure someone’s there to answer.

Interested in trying Kendlebell?

Contact us today for a free trial and discover how much of a difference professional call answering can make.

Visit our service page here for more information on all our services.

For any queries please contact us here or call us on 1800 839 955

For businesses that experience seasonal spikes in customer inquiries, managing call volumes efficiently is crucial to maintaining customer satisfaction and ensuring smooth operations. Whether you run an online store during the holiday rush, a tax firm during the filing season, or a travel agency in peak vacation months, handling increased call traffic can be overwhelming. This is where a professional call answering service like Kendlebell can make all the difference.

The Challenges of Peak Seasons

During peak seasons, businesses often face:

Higher call volumes: Customers have more questions, orders, and concerns.
Longer wait times: Without additional staff, response times increase.
Overworked in-house teams: Your employees may struggle to keep up with the surge in customer interactions.
Missed business opportunities: Unanswered calls can lead to lost sales or dissatisfied customers.

How Kendlebell Supports Businesses During High-Demand Periods

A professional call answering service like Kendlebell provides the flexibility and expertise needed to manage peak season challenges effectively. Here’s how:

1. Scalability & Flexibility

Kendlebell can quickly scale operations to handle increased call volumes, ensuring no customer is left waiting. Whether you need temporary support during busy periods or ongoing assistance, their services can be tailored to your business needs.

2. 24/7 Availability

Many businesses experience customer inquiries outside standard working hours, especially during peak seasons. Kendlebell offers round-the-clock call answering services, so your customers receive support whenever they need it.

3. Professional & Personalized Customer Service

Kendlebell’s trained agents provide a seamless extension of your business, handling inquiries professionally and ensuring a positive customer experience. Custom scripts and detailed training allow them to represent your brand accurately.

4. Reduced Wait Times & Improved Efficiency

With a dedicated team managing your calls, response times improve, reducing customer frustration and boosting satisfaction. Kendlebell ensures that every call is answered promptly, filtering urgent inquiries from general queries.

5. Cost-Effective Solution

Hiring temporary staff for peak seasons can be expensive and time-consuming. Outsourcing to a call answering service offers a cost-effective alternative, allowing businesses to pay only for the services they need without long-term commitments.

6. Focus on Core Business Operations

By entrusting customer calls to Kendlebell, your in-house team can focus on other critical business functions, such as order fulfillment, sales, or service delivery, without being overwhelmed by excessive call volumes.

Managing peak seasons effectively is essential for business growth and customer retention. With Kendlebell’s professional call answering services, you can ensure that no call goes unanswered, customer satisfaction remains high, and your business operates smoothly even during the busiest times of the year.

If you’re looking for a reliable solution to manage high call volumes during peak seasons, consider Kendlebell as your trusted partner. Contact them today to learn how they can support your business when it matters most!

Visit our service page here for more information on all our services.

For any queries please contact us here or call us on 1800 839 955.

Kendlebell are delighted to announce we won 2 awards at the Irish Franchise Association Awards on Friday 21st April 2023. We retained the Service Franchise of the Year award that we won last year and in addition, our franchisee in Naas, under the guidance of Tony Clarke together with his team won a Franchisee of the Year award for the first time in Kendlebell’s history.

We are incredibly grateful to all our staff and franchisees who have worked tirelessly to ensure the success of Kendlebell Group. It is their hard work, dedication, and commitment to excellence that has enabled us to achieve this recognition. These awards are a testament to the Kendlebell team’s continued pursuit of excellence in customer service, innovation, and leadership in the franchise industry.

The independent panel of judges heard our story which is based on our core “Pillars” – Represent | Cost Effective | Support. We truly put our customers at the centre of operation. We are very conscious that our customers have customers who need instant telephone support and that is our focus.

Kendlebell is constantly evolving, and our newest service Live Chat is attracting lots of attention. The Price Calculator is a unique feature that Kendlebell is very proud of.

We are committed to providing the best service to our clients, and we take great pride in delivering exceptional quality service. This recognition is a validation of our commitment to excellence and will continue to inspire us to raise the bar even higher.

We are humbled and grateful for the recognition received from the Irish Franchise Association Awards, and we look forward to continuing our journey of success together. Thank you for your continued support, and we are excited for what the future holds.

We were delighted all the team could make the Awards gala dinner in Dunboyne Castle Hotel.

Outsourcing your telephone answering to Kendlebell ensures that your “first impressions” are great, professional and consistent.

Why making a great first impression over the phone is vital in business?

The significance of first impressions is as important over the phone as it is in person – in fact because ending a conversation is so effortless over the phone it could be argued they’re even more important than face to face first impressions.With the latter, you have a whole range of ways in which you can conduct and present yourself including body language, eye contact when you talk and listen, friendly rituals (e.g., handshakes), the way you’re dressed, plus many more.

Over the phone you aren’t so lucky. You have your voice to portray the way you wish to come across and that’s it. Therefore, the way you answer a call is crucial because it can set the tone for a whole phone call and determine how customers perceive your business.

For most businesses it is their shop window, so getting it right is important.

Answer by the third ring:

Answering calls promptly conveys the correct image to the caller, i.e., one of competence and efficiency. Many callers will hang up if there isn’t a quick response and very few leave a message on the answer machine.

Be polite: answer each call with “Good morning/Good afternoon” as it gives a warm first impression:

It sounds obvious, but you’ve got to remember to be polite. You might be having one of those days where everything seems to be going wrong, and the last thing you need is your phone ringing. Then, before you know it, off it goes. Consistency is key.

Speak with a “smile”:

Answer the calls in a friendly manner and immediately give the impression that you are there to help the caller.

Get your pronunciation right: it is key to ensure you have the correct pronunciation of the company name and that you’re able to pronounce it clearly:

Making sure you are pronouncing names – whether it be a business name or a person’s name – or any other important detail is crucial for communicating effectively. Speaking using a wrong pronunciation is likely to result in misspellings, which in turn can have serious repercussions if invoices, bills or other important documentation is sent to the wrong person or address. Besides this, mispronunciations simply cause other complications and don’t reflect an image of professionalism.

Perfect your tone: tone of voice is one of the most important things when answering a call:

It may be a cliché, but “it’s not what you say, it’s how you say it” has a lot of truth to it. If you or an employee answers a customer’s call hurried or rushed, this will come across in your tone and make the customer feel uneasy and like their call is inconveniencing you.

Having an accent is not the issue. However, you can still sound focused and engaged on the matter in hand, which is providing a friendly and helpful service; after all a call could be a new business opportunity.

Speak at the right pace: never mumble, speak clearly in a pace that is neither too fast nor too slow:

By mumbling it’s likely that important information or details could be misheard or lost in translation during a phone call. It’s also important to speak at a pace that is neither too fast to the point that it is going to cause a customer to feel overwhelmed and confused, while also avoiding speaking too slow. Talking too slow doesn’t paint yourself or the organisation you’re representing in the most professional manner and may even insult a customer who could think they’re being patronised.

Ask before you put somebody on hold:

Many call centres are busy, and this requires the agents to put calls on hold from time to time. It is important that you inform the callers that they are being put on hold in advance and ask that they are ok with this.

Take messages accurately:

When taking messages from callers it is very important that the messages are accurate, i.e., names and addresses are spelled accurately, email addresses and phone numbers are set out clearly. it often helps if the information you are recording is spelt back to the caller to ensure their accuracy.

Know how to transfer and who to transfer to:

Many callers will ask to be transferred to an extension or a specific person. It is key that this can be done smoothly by the agent with the minimum of fuss.

Close on a positive note:

It is important that the caller leaves the call with a positive impression of the company. Closing the call by thanking the caller for their time and confirming that they are happy with the outcome of the call is essential.

In conclusion:

The telephone is often the first time a caller will come across a firm. First impressions are key and will leave lasting memories with the callers. By observing the advice above, all calls should leave the caller with great first impression.

Outsourcing your telephone answering and message taking to Kendlebell will ensure that there is a fast, consistent, professional and friendly first impression conveyed of your business. You can calculate the cost of this service based on the estimated number of calls you receive monthly – just click here for an instant quote using Kendlebell’s Price calculator.

The fill description of Inbound Call Services from Kendlebell are available here.

Kendlebell Overview

Kendlebell was set up In Ireland in 2006 and now have 4 offices providing a diverse range of services to the SME market. We provide a range of Outsource Solutions to the Business Community. Kendlebell were awarded the Business All – Star Accreditation for the second time in a row recently.

Among our services are:

Business Telephone Answering / Message Taking.

We provide a personal telephone answering service for your business calls. All your calls are answered by your own PA, giving you peace of mind that you will never miss another new enquiry again. A call answering script is agreed in advance. All your business calls are answered in a professional and friendly manner as if we were part of your team. Our Business phone answering service is delivered at a fraction of the cost of employing staff, involves no administration and gives an excellent first impression. Messages are passed to you instantly by either text-to-mobile, email or you can phone in and speak to your Kendlebell PA at any time.

Virtual Reception services

The Kendlebell team will act exactly as you would expect any receptionist to operate. They will take all incoming calls and transfer them through to the direct dial or mobile of the member of staff sought. If these individuals are not available, they can give callers the option to leave a voicemail or simply take a message which the PA will send on immediately. They will do so immediately by text or email with an end of day report summarising all your calls being sent as well. All of this is done seamlessly and without the company’s customers being aware that you are suing a virtual receptionist from Kendlebell.

Customer Helpdesk / Order Taking

Services include capturing caller’s details and asking qualifying questions to get further information you may require. With each client, we agree call handling instructions to ensure our services benefit your company, freeing up your time to concentrate on running your business. We can link to your CRM /Sales Systems remotely and securely. We also provide cold call screening as part of our phone answering services. Messages will be forwarded on to you immediately by email or text, alternatively we can save and forward these messages at an agreed time. You will also receive a daily email summary of messages.

In the fast-paced world of business, maintaining seamless communication is crucial. One of the most challenging aspects for any business is managing employee sick days, especially when the absence is unexpected. This is where a call answering service for sick cover can play a transformative role. In this blog, we’ll explore the various benefits of utilizing such a service to ensure your business runs smoothly, even when key employees are out of the office.

1. Uninterrupted Customer Service

Maintaining Professionalism

When an employee calls in sick, it can disrupt the flow of customer service, leading to missed calls, unanswered queries and frustrated clients. A call answering service ensures that every customer interaction is handled professionally, regardless of staff absences. This consistency helps maintain the company’s reputation for reliability and responsiveness.

Enhancing Customer Satisfaction

Customers appreciate prompt responses to their enquiries. By using a call answering service, businesses can ensure that customer calls are answered without delay, enhancing overall customer satisfaction. This level of service can foster customer loyalty and encourage repeat business.

2. Improved Efficiency and Productivity

Reducing Workload for Remaining Staff

When one team member is out sick, their workload often falls on the remaining staff, leading to stress and decreased productivity. A call answering service alleviates this pressure by handling incoming calls, allowing the team to focus on their primary tasks without becoming overwhelmed.

Streamlining Communication

Call answering services can manage and prioritise calls, ensuring that urgent matters are addressed promptly while less critical issues are queued appropriately. This streamlined communication process helps maintain business operations without bottlenecks.

3. Cost-Effective Solution

Saving on Overtime Costs

Hiring temporary staff or paying overtime to cover for sick employees can be expensive. A call answering service offers a more cost-effective solution, providing professional call handling at a fraction of the cost of additional staffing.

Flexible and Scalable

Call answering services are typically flexible and scalable, allowing businesses to adjust their usage based on their needs. Whether it’s a single sick day or an extended leave, businesses can scale the service up or down, paying only for what they need.

4. Enhanced Business Continuity

Reliable Backup Plan

Having a reliable call answering service in place ensures that there is always a backup plan for unexpected absences. This reliability is crucial for business continuity, minimising disruptions and maintaining a steady flow of operations.

Consistent Availability

A call answering service can provide 24/7 coverage, ensuring that calls are answered even outside regular business hours. This consistent availability is especially beneficial for businesses with clients or customers in different time zones.

5. Professionalism and Expertise

Skilled Call Handlers

Call answering services employ trained professionals who are skilled in handling a variety of customer inquiries and situations. Their expertise ensures that every call is managed efficiently and professionally, reflecting well on the business.

Customisable Scripts and Responses

Businesses can customise scripts and responses used by the call answering service to ensure that the communication aligns with their brand voice and messaging. This customisation helps maintain a cohesive and professional image.

Why Kendlebell?

Using Kendlebell for sick cover guarantees that your business will continue to operate smoothly and efficiently, even when staff members are unexpectedly absent. Our professional team can seamlessly manage calls, handle customer enquiries and perform essential tasks, ensuring that your clients receive consistent, high-quality service. This helps maintain your business’s reputation, prevents any loss of productivity and allows you to focus on core activities without the stress of finding immediate replacements.

Visit our service page here for more information on all our services.

For any queries please contact us here or call us on 1800 839 955.

As summer rolls around and your team starts booking well-earned holidays, the reality of running a business doesn’t take time off. Emails still pile up, customer enquiries keep coming, and tasks don’t magically complete themselves. That’s where Kendlebells Virtual Assistants step in.

Why Holiday Cover Matters

When a key team member goes on leave, it can leave a gap in productivity, communication, and customer service. Businesses often scramble to redistribute work, stretch existing staff, or simply allow things to slip through the cracks. Not ideal.

But with Kendlebells Virtual Assistants, holiday cover becomes a breeze. We’re not just filling a gap—we’re keeping your business running smoothly while your team recharges.

What Our VAs Can Do While Your Team’s Away

Whether you’re a solo entrepreneur or managing a small team, our professional virtual assistants are ready to step in and support you with:

Inbox and calendar management – Keep communication flowing and appointments on track.
Customer service – Respond to enquiries, resolve issues, and keep clients happy.
Admin support – From data entry to document formatting, we keep your back-office running.
Social media and marketing support – Maintain your online presence even while your team’s offline.
Overflow Call Answering – Making sure all calls are answered if the teams is occupied.

Flexible. Reliable. Seamless.

At Kendlebell, we tailor our services to your exact needs. Whether you need a few hours a week or full-time coverage during a holiday period, we match you with experienced, Irish-based VAs who slot into your systems with minimal disruption.

We’ll work with you ahead of time to ensure a smooth handover, with documented processes, clear expectations, and proactive communication. Your customers won’t even notice anyone’s away.

Time Off Without the Stress

Your team deserves to rest without worrying about what’s being missed. You deserve peace of mind knowing that everything’s under control. With Kendlebells holiday cover, you get both.

Ready to plan stress-free cover?

Get in touch with Kendlebell today and let’s talk about your holiday support needs

Visit our service page here for more information on all our services.

For any queries please contact us here or call us on 1800 839 955

By outsourcing call handling, startups can save both time and money while ensuring excellent customer service. Let’s explore how these services can be a game-changer for emerging businesses.

1. Reducing Costs on In-House Staff

Hiring full-time receptionists or customer support agents can be expensive. Between salaries, benefits, and training costs, the expenses add up quickly. A call answering service provides professional call handling at a fraction of the cost, allowing startups to allocate their budget to more critical areas like product development and marketing.

2. Boosting Productivity by Eliminating Distractions

Every time your phone rings, it disrupts your workflow. For small teams, constant interruptions can lead to lost productivity. Kendlebell can filter and prioritize calls, ensuring you only handle urgent matters while routine inquiries are managed professionally.

3. Ensuring 24/7 Availability

Startups often operate in fast-paced industries where missing a call could mean losing a potential customer. Kendlebell provide round-the-clock availability, ensuring that every call is answered, even after business hours. This enhances customer satisfaction and helps convert more leads.

4. Enhancing Customer Experience

First impressions matter. We ensure that every caller is greeted warmly and assisted promptly. Whether it’s answering FAQs, scheduling appointments, or directing calls to the right department, these services help improve the overall customer experience.

5. Scaling With Your Business

As your startup grows, so does your call volume. Instead of hiring and training new staff, Kendlebell can scale with your needs effortlessly. Whether you need more agents during peak times or fewer during slow periods, outsourcing offers the flexibility to adapt quickly.

6. Managing Calls More Efficiently

Many answering services provide additional features like call forwarding, voicemail call backs, and CRM integration. These tools help streamline communication, ensuring that important messages are captured and responded to promptly.

For startups looking to maximize efficiency while keeping costs under control, call answering services are a smart investment. They free up valuable time, enhance customer service, and provide the flexibility needed to grow. By outsourcing your call handling, you can focus on what matters most—building and scaling your business.

Visit our service page here for more information on all our services.

For any queries please contact us here or call us on 1800 839 955.

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Having your phone calls answered properly and professionally, every time is vital for businesses! You can lose business or have dissatisfied customers if you don’t get this right! Kendlebell, the leading virtual office and phone answering service, can ensure the perfect answer, every time. You can visit his website here to learn more or just listen to the 2 minute video where it is all explained.

Kendlebell, the leading virtual office and phone answering service, can ensure the perfect answer, every time. You can visit his website here www.kbell.info to learn more or just listen to the 2 minute video where it is all explained.

Tom recently posted this video on LinkedIn and here is what some customers said

I can highly recommend Kendlebell Fairview, they have been providing excellent service to us and more importantly, our customers for a number of years now.” Martin Crothers, Director Crothers Security

I would highly recommend Tom & his Kendlebell team.” Daniel Collins Owner Photocopiers.ie

Great service Tom Shanahan!” Pat Flynn, Co-Founder Nettzer

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Why making a great first impression over the phone is vital in business?

The significance of first impressions are as important over the phone as they are in person – in fact because ending a conversation is so effortless over the phone it could be argued they’re even more important than face to face first impressions.

With the latter, you have a whole range of ways in which you can conduct and present yourself including body language, eye contact when you talk and listen, friendly rituals (e.g. handshakes), the way you’re dressed, plus many more.

Over the phone you aren’t so lucky. You have your voice to portray the way you wish to come across and that’s it. Therefore, the way you answer a call is crucial because it can set the tone for a whole phone call and determine how customers perceive your business.

For most businesses it is their shop window, so getting it right is important.

Be polite: answer each call with “Good morning/Good afternoon” as it gives a warm first impression

It sounds obvious, but you’ve got to remember to be polite. You might be having one of those days where everything seems to be going wrong, and the last thing you need is your phone ringing. Then, before you know it, off it goes.

Get your pronunciation right: it is key to ensure you have the correct pronunciation of the company name and that you’re able to pronounce it clearly

Making sure you are pronouncing names – whether it be a business name or a person’s name – or any other important detail is crucial for communicating effectively. Speaking using a wrong pronunciation is likely to result in misspellings, which in turn can have serious repercussions if invoices, bills or other important documentation is sent to the wrong person or address. Besides this, mispronunciations simply cause other complications and don’t reflect an image of professionalism.

Perfect your tone: tone of voice is one of the most important things when answering a call

It may be a cliché, but “it’s not what you say, it’s how you say it” has a lot of truth to it. If you or an employee answers a customer’s call hurried or rushed, this will come across in your tone and make the customer feel uneasy and like their call is inconveniencing you.

Having an accent is not the issue. However, you can still sound focused and engaged on the matter in hand, which is providing a friendly and helpful service; after all a call could be a new business opportunity.

Speak at the right pace: never mumble, speak clearly in a pace that is neither too fast nor too slow

By mumbling it’s likely that important information or details could be misheard or lost in translation during a phone call. It’s also important to speak at a pace that is neither too fast to the point that it is going to cause a customer to feel overwhelmed and confused, while also avoiding speaking too slow.

Talking too slow doesn’t paint yourself or the organisation you’re representing in the most professional manner and may even insult a customer who could think they’re being patronised.

Let’s take a look at the numbers.

Businesses Using Kendlebell vs. Those Who Don’t

1. Missed Calls

With Kendlebell: 98% of calls are answered within 3 rings.

Without Kendlebells: The average small business misses 22% of incoming calls, especially during peak hours, weekends, and after-hours.

2. Customer Satisfaction

With Kendlebell: Customer satisfaction ratings improve by 37%, thanks to prompt, friendly responses and professional call handling.

Without Kendlebell: Long wait times and unanswered calls lead to increased frustration. 67% of customers say they hang up after not getting through the first time.

3. Lead Conversion

With Kendlebell: Businesses see an average 22% increase in lead conversion, as more calls are captured and directed appropriately.

Without Kendlebell: Missed calls equal missed leads. Studies show 80% of callers don’t leave voicemails — they just call the next competitor.

4. Operational Focus

With Kendlebell: 76% of users report having more time to focus on core business tasks rather than being tied to the phone.

Without Kendlebell: Staff are frequently interrupted, reducing productivity and increasing stress levels.

5. Cost-Effectiveness

With Kendlebell: Businesses save on the cost of hiring full-time receptionists. Average monthly savings: €1,200.

Without Kendlebell: Hidden costs accumulate — from missed opportunities to inefficient use of in-house staff time.

Real Insights from Real Businesses

✅ The Verdict

The statistics speak for themselves: using a call answering service like Kendlebells doesn’t just keep your phones answered — it helps your business grow, saves money, boosts customer satisfaction, and frees up your team to do what they do best.

In a digital world, the human voice still matters. Make sure someone’s there to answer.

Interested in trying Kendlebell?

Contact us today for a free trial and discover how much of a difference professional call answering can make.

The Challenges of Peak Seasons

During peak seasons, businesses often face:

Higher call volumes: Customers have more questions, orders, and concerns.

Longer wait times: Without additional staff, response times increase.

Overworked in-house teams: Your employees may struggle to keep up with the surge in customer interactions.

Missed business opportunities: Unanswered calls can lead to lost sales or dissatisfied customers.

How Kendlebell Supports Businesses During High-Demand Periods

A professional call answering service like Kendlebell provides the flexibility and expertise needed to manage peak season challenges effectively. Here’s how:

1. Scalability & Flexibility

Kendlebell can quickly scale operations to handle increased call volumes, ensuring no customer is left waiting. Whether you need temporary support during busy periods or ongoing assistance, their services can be tailored to your business needs.

2. 24/7 Availability

Many businesses experience customer inquiries outside standard working hours, especially during peak seasons. Kendlebell offers round-the-clock call answering services, so your customers receive support whenever they need it.

3. Professional & Personalized Customer Service

Kendlebell’s trained agents provide a seamless extension of your business, handling inquiries professionally and ensuring a positive customer experience. Custom scripts and detailed training allow them to represent your brand accurately.

4. Reduced Wait Times & Improved Efficiency

With a dedicated team managing your calls, response times improve, reducing customer frustration and boosting satisfaction. Kendlebell ensures that every call is answered promptly, filtering urgent inquiries from general queries.

5. Cost-Effective Solution

Hiring temporary staff for peak seasons can be expensive and time-consuming. Outsourcing to a call answering service offers a cost-effective alternative, allowing businesses to pay only for the services they need without long-term commitments.

6. Focus on Core Business Operations

By entrusting customer calls to Kendlebell, your in-house team can focus on other critical business functions, such as order fulfillment, sales, or service delivery, without being overwhelmed by excessive call volumes.

If you’re looking for a reliable solution to manage high call volumes during peak seasons, consider Kendlebell as your trusted partner. Contact them today to learn how they can support your business when it matters most!

Outsourcing your telephone answering to Kendlebell ensures that your “first impressions” are great, professional and consistent.

Why making a great first impression over the phone is vital in business?

Answer by the third ring:

Be polite: answer each call with “Good morning/Good afternoon” as it gives a warm first impression:

Speak with a “smile”:

Get your pronunciation right: it is key to ensure you have the correct pronunciation of the company name and that you’re able to pronounce it clearly:

Perfect your tone: tone of voice is one of the most important things when answering a call:

Speak at the right pace: never mumble, speak clearly in a pace that is neither too fast nor too slow:

Ask before you put somebody on hold:

Take messages accurately:

Know how to transfer and who to transfer to:

Close on a positive note:

Kendlebell Overview

Business Telephone Answering / Message Taking.

Virtual Reception services

Customer Helpdesk / Order Taking

1. Uninterrupted Customer Service

2. Improved Efficiency and Productivity

3. Cost-Effective Solution

4. Enhanced Business Continuity

5. Professionalism and Expertise

Why Kendlebell?

As summer rolls around and your team starts booking well-earned holidays, the reality of running a business doesn’t take time off. Emails still pile up, customer enquiries keep coming, and tasks don’t magically complete themselves. That’s where Kendlebells Virtual Assistants step in.

Why Holiday Cover Matters

When a key team member goes on leave, it can leave a gap in productivity, communication, and customer service. Businesses often scramble to redistribute work, stretch existing staff, or simply allow things to slip through the cracks. Not ideal.

But with Kendlebells Virtual Assistants, holiday cover becomes a breeze. We’re not just filling a gap—we’re keeping your business running smoothly while your team recharges.

What Our VAs Can Do While Your Team’s Away

Whether you’re a solo entrepreneur or managing a small team, our professional virtual assistants are ready to step in and support you with:

Inbox and calendar management – Keep communication flowing and appointments on track.

Customer service – Respond to enquiries, resolve issues, and keep clients happy.

Admin support – From data entry to document formatting, we keep your back-office running.

Social media and marketing support – Maintain your online presence even while your team’s offline.

Overflow Call Answering – Making sure all calls are answered if the teams is occupied.

Flexible. Reliable. Seamless.

At Kendlebell, we tailor our services to your exact needs. Whether you need a few hours a week or full-time coverage during a holiday period, we match you with experienced, Irish-based VAs who slot into your systems with minimal disruption.

We’ll work with you ahead of time to ensure a smooth handover, with documented processes, clear expectations, and proactive communication. Your customers won’t even notice anyone’s away.