Winter is coming!
With costs increasing all the time, now may be the moment to see if outsourcing your call answering is a viable solution. We have launched a new service aimed at taking the “Ticket calls” for IT call centres. We all know that first impressions are vital and none more so than on the telephone – see our tips below.
The hybrid working model is challenging for some companies and ideal for others. If you are experiencing challenges getting your calls answered or you notice that calls are being missed, we have a solution! Don’t forget that we offer a FREE TRIAL for a week so you can experience our service with no obligation and see if it works for you. Please pass this offer on to business colleagues who you think might benefit from this service.
Christmas is coming – are your call volumes increasing? Are you missing orders by not answering all your calls on time? We offer Pre – Christmas overflow cover and sickness cover if the winter bugs get any of your telephone answering staff.
Have a great festive season and warm regards to you and your families.
Best Wishes Tom
NEW SERVICE – Outsourced Helpdesk and Ticketing Service
Kendlebell now provide Outsourced Helpdesk and Ticketing Services to many of our clients in the IT and other industries. As an outsourced telephone support service, we will provide our customers with a dedicated number which will terminate in our call centre. The Kendlebell staff will be trained on how to answer any FAQ’s before going live.
This service guarantees that all calls will be answered in a professional and friendly manner as if the telephone assistant was a company employee. Reduced frustration by customers is inevitable as they get to speak to an operator (they will not know this service is outsourced) and have their query answered or logged for a call back. Read more here….
Outsourced telephone answering can bring huge advantages to your business
If you are an entrepreneur or small business owner, you typically need to take on many duties during each working day. The traditional way to deal with your work requirements was to hire employees to share the workload. This can work but is also inclined to be very expensive and time consuming. Outsourcing can provide the same standard of service with more flexibility. Outsourcing also tends to be more affordable, with less paperwork and no upfront costs. With outsourcing you can get efficiencies, cost savings and flexibility.
The remote working model forced upon us in the Covid period answered many of the doubts and questions people had regarding online security, productivity and collaboration when working from home. Remote working has finally gone mainstream and is fast becoming the norm.
Outsourcing your Telephone Answering will save you money, save time and increase your flexibility – read more here
Why making a great first impression over the phone is vital in business?
The significance of first impressions is as important over the phone as it is in person – in fact because ending a conversation is so effortless over the phone it could be argued they’re even more important than face to face first impressions. With the latter, you have a whole range of ways in which you can conduct and present yourself including body language, eye contact when you talk and listen, friendly rituals (e.g., handshakes), the way you’re dressed, plus many more.
Over the phone you aren’t so lucky. You have your voice to portray the way you wish to come across and that’s it. Therefore, the way you answer a call is crucial because it can set the tone for a whole phone call and determine how customers perceive your business. Read more here
Testimonial – delighted to be of assistance to our clients
You read some more here
Pre-Christmas telephone cover
Does your business increase at Christmas time? Do staff take holidays in the run up to Christmas or have to use up their annual leave? If so, you may be short staffed. Outsourcing to Kendlebell makes sense as you only pay for the calls that are not answered by your team (overflow calls) or at times that you don’t have staff available – early morning, staff breaks or evenings. You never want to miss a call so let Kendlebell take those calls, so you never miss a call or give a negative impression.
This year we are celebrating 15 years in business. We are delighted to have grown to 4 offices and survived the many challenges thrown at all business over the last few years. We like many companies have adopted to the hybrid working model and indeed our service model has assisted many businesses survive and thrive with remote working and staff relocating.
Kendlebell have been awarded for the second time, the All Ireland Business All Stars award, and we are very proud of that achievement. We will shortly be undertaking a customer survey to see how we can further improve our services to you and explore new services to match the changing needs of the market. We hope you will take part and assist us with this project.
Best Wishes Tom
Celebrating 15 years of Kendlebell
Where has the time flown? We started with 3 staff and no customers and now as a group we have 4 offices, 42 staff and over 1,000 customers. Tom and his partner at the time had a gem of an idea to provide an answering service, mainly for trades and builders, who were too busy to answer their phones or were on site doing the vital work. That was in June 2006 and by the end of the first year there were 50 customers. read more
2 in a row – Business All – Stars Accreditation
Kendlebell are delighted to receive Business All-Star Accreditation for a second year. Our team has been very busy over the last 8 weeks working with the All-Ireland Business Foundation to achieve our Business All-Star Accreditation Certificate. As it is our second time going through the process, we knew the standards we needed to upkeep to be accredited again. We are very proud to have accomplished this outstanding achievement as it recognises the continued hard work and dedication of our team in providing a best in class service to our customers. read more
Why Outsource and the cost of missed calls to your business?
When your business suffers from missed calls, you’re not just missing out on a single conversation. You’re also losing out on valuable opportunities to grow your business. Business communication rarely hinges on a single phone call, but there’s also no second chance at a first impression. When callers get your voicemail, they often decide to hang up and dial one of your competitors instead. This means lost sales opportunities and a revenue boost for your competition. read more
Refer a Friend
We meet lots of business colleagues, owners, clients and friends who know us well and often “put in a good word” or indeed give a direct referral when they see that our services could be of benefit to others. So, we would like to thank you for giving a converted referral to us with a reward for yourself!
Meet Michelle our Office Manager
Right from the start of her career at Kendlebell, Michelle showed strong leadership qualities, a great ability to learn quickly, and a keen focus on customer care. So, it was no surprise she quickly rose through the ranks to become Office manager. Michelle is responsible for managing and rostering all the staff and more recently managing the hybrid work environment we have here in Kendlebell. Michelle runs all office operations and IT. She manages the Key Accounts and all customer queries. While she is on hand to advise on their telephone issues, more recently the queries are about remote working and those logistics for our customers. read more.
Testimonial – delighted to be of assistance to our clients
You can read some more here
What is Diary Management?
Effective Diary management is a must for any business owner to keep control of everything from internal and external meetings, making reminders, keeping a record of actions and deadlines as well as remembering your appointment with the dentist! See more about Kendlebell’s Diary Management service here
Ensuring that your day to day processes are running effectively and smoothly is crucial to every company. … Diary management services offer support meaning that no matter what time of the day it may be your company’s calls, appointments and meeting schedules will be answered and kept up to date.
Why is Diary Management important?
A work diary is essential for ensuring you complete every task at hand. … A well-managed diary displays everything in one place, making it hugely preferable to trying to keep track of deadlines on a stack of post-it notes.
Good diary management skills focus on:
Appointment scheduling with sufficient buffer time between them, to allow for travel time, pre-meeting preparation or even a much-needed lunch break.
Ensuring you are always aware of your commitments and don’t miss anything, even if your schedule is changed at short notice.
Making sure time is only set aside if there is a clear objective and agenda for each appointment.
Trying to match your natural working style with your diary commitments. Perhaps you’re an early riser and like to do breakfast meetings, or you prefer to work later and don’t like to have any commitments on Friday afternoons, your schedule should be set up to get the maximum out of your working time (not make you feel overwhelmed or ineffective!).
Preferably, syncing your diary with your inbox. If you delegate diary management, it’s often more effective if that same person has access to (and actively manages) your inbox too. Otherwise it’s easy for them to miss something and you also have to put in extra work, acting as a go-between between your inbox, your PA and your diary.
Checking you have the best technology setup for you. Whether that’s a cloud-based solution like Google G Suite or Office 365, or something a little less modern, but more convenient for you, a diary can only be managed effectively if you can, well, easily manage it! An effective Diary management system is very important.
The ultimate goal is to use your time as effectively as possible. That involves a combination of strong technique and the right tools for the job and will allow effective Calendar management.
Benefits of using outsourced Diary Management
Successful businesses have an efficient and organised diary. This helps ensure you are able to run your day to day processes effectively and smoothly. But this can quickly become a problem once the number of incoming calls start rising and customer demand exponentially increases. Appointment management becomes a hassle and time-consuming task especially if you are in a meeting.
A good idea is to outsource your diary to a professional service that can answer your calls and manage your diary. Your will free up your time to look after your clients rather than having to constantly answer the phone and book the meeting into your diary.
Outsourcing your diary management service to a third-party company can have huge benefits for your company especially when it comes to improving both time management skills and freeing up valuable in-house staff working hours. By working closely with an outsourced administration manager, you can receive the following benefits:
Efficient Scheduling
Professional diary management teams meticulously handle all your appointments and meetings, keeping you updated with an organised calendar. This is especially useful for medical practices, physiotherapists, aesthetic clinics, and beauty salons. The enormous and often continuous stream of clients quickly become a burden for you to manage, but a professional diary management team makes your job a lot easier.
Better in-house performance levels
Administration tasks can be time consuming for all businesses. By outsourcing diary management, you can ensure that your in-house staff have the time resources available to them to continue providing customers with a high-quality standard of customer service.
Features of a Good Diary Management System
Diary management services continuously handle multiple diaries, note down detailed information from potential clients, document data and schedule appointments. Their useful service allows you and your employees to focus on what you do best.
By outsourcing your diary, you let competent and experienced virtual assistants handle administrative aspects of your business. They will take an enormous workload from you so you can spend your time looking after clients.
Kendlebell Overview
Kendlebell was set up In Ireland in 2006 and now have 4 offices providing a diverse range of services to the SME market.We provide a range of Outsource Solutions to the Business Community. Among our services are:
Business Telephone Answering / Message Taking.
We provide a personal telephone answering service for your business calls. All your calls are answered by your own PA, giving you peace of mind that you’ll never miss another new enquiry again.
A call answering script is agreed in advance. All your business calls are answered in a professional and friendly manner as if we were part of your team. Our Business phone answering service is delivered at a fraction of the cost of employing staff, involves no administration and gives an excellent first impression. Messages are passed to you instantly by either text-to-mobile, email or you can phone in and speak to your Kendlebell PA at any time.
Virtual Reception services
The Kendlebell team will act exactly as you would expect any receptionist to operate. They will take all incoming calls and transfer them through to the direct dial or mobile of the member of staff sought.
If these individuals are not available, they can give callers the option to leave a voicemail or simply take a message which the PA will send on immediately.
They will do so immediately by text or email with an end of day report summarising all your calls being sent as well.
All of this is done seamlessly and without the company’s customers being aware that you are suing a virtual receptionist from Kendlebell.
Diary Management Services
Our PA’s can answer your calls and make appointments, saving you up to 70% of the cost of employing a receptionist.
While you are busy in meetings or with clients, your dedicated team of PA’s at Kendlebell can be taking calls and booking appointments for you as well as making entries into your online diary. We can access your online diary securely using a Username and Password.
Their personal, friendly approach can really make an impact and promote a professional experience with your business contacts right from the start.
You can see your scheduled appointments any time online. We can take calls to fill in gaps in your diary or change appointments while you are busy.
Customer Helpdesk / Order Taking
Services include capturing caller’s details and asking qualifying questions to get further information you may require. With each client, we agree call handling instructions to ensure our services benefit your company, freeing up your time to concentrate on running your business. We can link to your CRM /Sales Systems remotely and securely. We also provide cold call screening as part of our phone answering services.
Messages will be forwarded on to you immediately by email or text, alternatively we can save and forward these messages at an agreed time. You will also receive a daily email summary of messages.
Holiday Cover
You do not want to miss an important call because the signal is bad on the beach or up in the hills. Our Kendlebell PAs will take your calls, answer them, and let you know as per your instructions.
For the messaging service, a Kendlebell PA will answer your calls with your company name and take the caller’s name, number, and a brief message. These messages will be emailed to you daily at the close of business and you can decide whether to review while on holiday or at the end of the holiday.
To provide a booking service we need to know what is already booked. If you already use an online diary, we will need access. We will ensure that your diary is kept completely up to date, dealing with new appointments, cancellations or change of time / date of other appointments daily while you enjoy your holiday.
Overflow Call Answering
An overflow call answering service helps your organisation during periods of high call volume. To prevent callers from being forced to wait for an available staff member, or to leave a voicemail or wait for a return call, excess calls can be routed through to your Kendlebell Call Centre PAs who are trained and available to assist. This will, in turn lead to faster service and result in higher levels of customer satisfaction. By not missing a call, you will not lose out on a potential new customer. Potential customers who do not get through to the office could possibly just ring another supplier / competitor as they want an answer fast! Outsourcing your overflow calls will reduce training costs and everything else that goes along with hiring new staff. It will also allow you to increase sales by being able to handle higher volume of calls. There is no requirement to hire part time staff for sickness cover and annual leave. A good overflow call answering service can act as an extension of your office. The Call Centre PA’S will be trained to deliver service to the same standard as the company employees.
Telemarketing / Appointment generation
Kendlebell can follow up a direct mail shot or an email campaign by making a call and attempting to set up an appointment on behalf of our clients. This is a proven sales strategy and can be a very cost-effective method to grow your sales.
We will agree a script with our clients in advance of the calls which can be adjusted depending on the success levels of the calls.In the case of Diary Management, we can call those on waiting lists and fill the gaps so fees can be generated while the client is busy with appointments.
Customer Surveys by telephone
We will work with our clients to agree a suitable script / questionnaire before undertaking the telephone survey work. Using a suitable contact list (usually provided to us by our clients), we will conduct the telephone interview and update either on the clients or our own systems. We can identify ourselves as making the calls on your behalf or we can say it is by an independent agency. At the end of the project, we will supply the client with a summary of the information sought in the survey in an agreed format.
Database cleansing services
Typically, we will be provided with a database from our customers that may be out of date, not checked recently or the contact person is not clearly identified. Our team will then take this data, phone the various companies and verify the data on the clients’ database. Sometimes, where we don’t have telephone numbers, we will verify the data by way of internet search. At the end of each project, our clients will be provided with an updated database.
Back Office Processing
Are your back-office processes damaging your effectiveness and proving too costly? Does it take up much of your time doing basic administration? Is it routine work that could be outsourced? Do you have difficulty scheduling work when it is very busy
Kendlebell can lower your costs and increase your productivity today. Whether you require help logging enquiries, need orders or data processed or outbound mailing we can assist you. We help clients provide training to their nominated Kendlebell PA’s, so we not only cater to your needs but exceed service levels. Kendlebell will agree a detailed specification of the services required with our customer and then agree a detailed modus operandi as how we will deliver the services on behalf of our customer.
Virtual Business Address
Your new localised address can be used on all company stationery; letterheads, business cards, web site and any other promotional material. This will enhance your corporate image and ensure you give that all important professional first impression. We will collect all your new mail at this localised address and we will have it forwarded anywhere in the world, to any private address. Alternatively, if you are passing by, you can drop in and collect it. Our team will sort and forward your post efficiently and proficiently, ensuring that your mail is forwarded on to you as quickly as possible. If you want to look local , you need a localised business address.
Localised Telephone Numbers
Area call numbers
Kendlebell provide true local numbers e.g. Dublin 01, Cork 021, Limerick 061, Galway 091. We can provide this service for a wide range of customers both located in Ireland and abroad. Using these local numbers can increase the effectiveness of your localised adverts as you will appear to be in the same area as the customer.
• local telephone numbers – all 107 local telephone area codes covered
• UK, Northern Ireland and international numbers are also available
• Ideal for expanding your local reach in publications
Non-Geographic numbers – Kendlebell can also supply you with a 1800 (freephone number) or an 0818 Universal numbers).
We provide a very Personalised and Cost effective service. Kendlebell in Fairview currently have circa 200 customers ranging from quite large companies for whom we provide a range of the services listed above often connecting remotely to their in-house systems to start -ups and smaller companies where we are typically acting as their message centre of Virtual reception. We pride ourselves on providing a professional and effective service.
We have recently received a Business All-Star Accreditation
This accreditation is an outstanding achievement and recognises the hard work and dedication of our team in providing a best in class service to all our customers. Business All-Star accredited companies are defined as; progressive, indigenous Irish businesses which meet the highest standards of verified performance, trust, and customer centricity. We would like to thank our customers who validated the mystery shoppers of the Business All Star Foundation who acknowledged our customer focus and continuous high standards.
The award is recognising best in class and Kendlebell are proud to hold this Accreditation and will continue to deliver high standards of professionalism and customer focus as these are the reasons that attract new customers and continue to hold onto existing customers. In achieving this accreditation, we join a unique group of businesses and we believe this continues to demonstrate our commitment to improving our service to our customers and suppliers. The three pillars of All-Ireland Business All-Star accreditation are Performance, Trust and Customer Centricity.
Our website address is: www.kbell.info
If you are getting to the point in your company’s growth where you are struggling to meet growing volume, it makes sense to consider Telephone Call Answering. This will help your business in many ways.
Top notch Telephone Call Answering
When you outsource your business telephone answering to an outsourcer, you can avail of many advantages. A typical outsourcer will work with you to produce well-developed call scripts for their agents. Most reputable outsourcers will provide speech training to their agents so that problems related to speech rate, accent etc do not arise during customer interactions. In addition to the above, all outsourcers will give their agents access to sophisticated CRM packages so that the agent always has full details available when dealing with a customer.
Makes sense financially to outsource Telephone Call Answering
Outsourcing your Telephone Call Answering can bring significant savings to a business. Developing your own in-house call centre can be very expensive and time-consuming. It requires significant investment in hardware, recruitment, and training. Generally, business owners try to handle incoming calls by hiring full-time agents. This brings the problem of unnecessary expenses as they must pay a salary, for holidays, sick leave and of course, when business is slow. By outsourcing, you can cut your cost per call, saving on staff and equipment, and only paying for the service on a “by Call” basis. i.e. This avoids the need to carry large fixed costs and allows you to incur expense only when you need to. See how much it will cost for your business by visiting our website here.
Maintain a professional image by outsourcing your Telephone Call Answering
When calls are being answered quickly and in a professional manner, it creates the correct impression for your customers. It portrays your company image as being pro-active and customer friendly. The agent will answer your calls to a script as agreed with you and will either patch the call through to the right person in your business and take a message and email or text on.
Scalable by outsourcing you Telephone Call Answering
By outsourcing your Telephone Call Answering, you are effectively scaling to meet demand. This will allow you to have all your calls answered professionally whether you are busy or in a quiet period. This can be very difficult to do with an internal team, requiring hiring and firing on a seasonal basis. It also means that you eliminate the requirement to deal with service outages. Most reputable Telephone Call Answering will be supported by world-class technicians who can deal with outages efficiently, restoring service quickly.
Creating a good first impression by outsourcing your Telephone Call Answering
By outsourcing your Telephone Call Answering you are ensuring that your calls will be answered in a professional and customer friendly manner. This will ensure the best possible response to customer enquiries on every call. You will typically work with the outsourcer to ensure that their staff are well trained in how to answer your calls. This means that whether the call is a prospective lead, information request or just a general enquiry, your customers and business partners will be answered efficiently and accurately.
Out of Hours calls by outsourcing your Telephone Call Answering
One of the key advantages to outsourcing your Telephone Call Answering is that you can avail of 24/7 availability. You are not relying on your staff to work overtime or be available all day around. At the present time, customers want companies to be available around the clock so that queries related to products or services can be resolved at any time. For customers offering an E-Commerce offering, round the clock support is not even an option. It is essential. For businesses with markets in the USA or Australia capturing enquiries during their local business hours need to be handled during those hours. If you outsource your business telephone answering service, 24/7 service can be provided to your customer base.
Improved customer service by outsourcing your Telephone Call Answering
To allow companies to stand out when compared to their competition, first class customer service is required. If calls are not answered on time and in a professional manner, this can lead to a diminution in customer satisfaction levels among their customers. This where outsourcing your Telephone Call Answering can help. Availing of such outsourced services can be helpful to companies as it will ensure that they always have high quality customer service without letting customer calls go unanswered. On a typical customer service call, customers are greeted personally at the start of the call, invited to share their problems, and are provided with prepared satisfactory resolutions to their problems in a timely manner. All of this contributes to better customer service.
Frees up time to spend on what really matters to your business.
In the business world, time is everything. You need to manage all aspects of the business to ensure your company’s growth. By opting to outsource your Telephone Call Answering, you do not have to manage core and non-core business activities in tandem anymore, which means you can focus on what really matters for your business growth. You can do this in the knowledge that all your incoming, sales and customer service calls are being handled in a professional manner.
An integrated approach by outsourcing your Telephone Call Answering
Outsourcing your Telephone Call Answering can easily integrate very well with your existing customer structure. For example, incoming customer service calls can be handled by the outsourcer after they have trained their agents while more sensitive call such accounts queries can be taken directly by the internal staff of the company. This will work seamlessly without quality being compromised in any way.
Conclusion – outsourcing your Telephone Call Answering
By outsourcing your Telephone Call Answering, you can ensure that your calls are answered quickly and politely, take advantage of the technology which most outsourcers will have invested in, and ensure that you have available to you at all times a large team of polite and knowledgeable call experts. This can all be done in a very cost-effective manner freeing up funds which can be invested in other parts of the business. Kendlebell provide a range of outsourced business telephone answering services to the Irish market. See more www.kbell.info See details of our company below.
Kendlebell Overview
Kendlebell was set up In Ireland in 2006 and now have 4 offices providing a diverse range of services to the SME market. We provide a range of Outsource Solutions to the Business Community. Among our services are:
Business Telephone Answering / Message Taking.
We provide a personal telephone answering service for your business calls. All your calls are answered by your own PA, giving you peace of mind that you’ll never miss another new enquiry again.
A call answering script is agreed in advance. All your business calls are answered in a professional and friendly manner as if we were part of your team. Our Business phone answering service is delivered at a fraction of the cost of employing staff, involves no administration and gives an excellent first impression. Messages are passed to you instantly by either text-to-mobile, email or you can phone in and speak to your Kendlebell PA at any time.
Virtual Reception services
The Kendlebell team will act exactly as you would expect any receptionist to operate. They will take all incoming calls and transfer them through to the direct dial or mobile of the member of staff sought.
If these individuals are not available, they can give callers the option to leave a voicemail or simply take a message which the PA will send on immediately.
They will do so immediately by text or email with an end of day report summarising all your calls being sent as well.
All of this is done seamlessly and without the company’s customers being aware that you are suing a virtual receptionist from Kendlebell.
Diary Management Services
Our PA’s can answer your calls and make appointments, saving you up to 70% of the cost of employing a receptionist.
While you are busy in meetings or with clients, your dedicated team of PA’s at Kendlebell can be taking calls and booking appointments for you as well as making entries into your online diary. We can access your online diary securely using a Username and Password. Their personal, friendly approach can really make an impact and promote a professional experience with your business contacts right from the start.
You can see your scheduled appointments any time online. We can take calls to fill in gaps in your diary or change appointments while you are busy.
Customer Helpdesk / Order Taking
Services include capturing caller’s details and asking qualifying questions to get further information you may require. With each client, we agree call handling instructions to ensure our services benefit your company, freeing up your time to concentrate on running your business. We can link to your CRM /Sales Systems remotely and securely. We also provide cold call screening as part of our phone answering services.
Messages will be forwarded on to you immediately by email or text, alternatively we can save and forward these messages at an agreed time. You will also receive a daily email summary of messages.
Holiday Cover
You do not want to miss an important call because the signal is bad on the beach or up in the hills. Our Kendlebell PAs will take your calls, answer them, and let you know as per your instructions.
For the messaging service, a Kendlebell PA will answer your calls with your company name and take the caller’s name, number, and a brief message. These messages will be emailed to you daily at the close of business and you can decide whether to review while on holiday or at the end of the holiday.
To provide a booking service we need to know what is already booked. If you already use an online diary, we will need access. We will ensure that your diary is kept completely up to date, dealing with new appointments, cancellations or change of time / date of other appointments daily while you enjoy your holiday.
Overflow Call Answering
An overflow call answering service helps your organisation during periods of high call volume. To prevent callers from being forced to wait for an available staff member, or to leave a voicemail or wait for a return call, excess calls can be routed through to your Kendlebell Call Centre PAs who are trained and available to assist. This will, in turn lead to faster service and result in higher levels of customer satisfaction. By not missing a call, you will not lose out on a potential new customer. Potential customers who do not get through to the office could possibly just ring another supplier / competitor as they want an answer fast! Outsourcing your overflow calls will reduce training costs and everything else that goes along with hiring new staff. It will also allow you to increase sales by being able to handle higher volume of calls. There is no requirement to hire part time staff for sickness cover and annual leave. A good overflow call answering service can act as an extension of your office. The Call Centre PA’S will be trained to deliver service to the same standard as the company employees.
Telemarketing / Appointment generation
Kendlebell can follow up a direct mail shot or an email campaign by making a call and attempting to set up an appointment on behalf of our clients. This is a proven sales strategy and can be a very cost-effective method to grow your sales. We will agree a script with our clients in advance of the calls which can be adjusted depending on the success levels of the calls. In the case of Diary Management, we can call those on waiting lists and fill the gaps so fees can be generated while the client is busy with appointments.
Customer Surveys by telephone
We will work with our clients to agree a suitable script / questionnaire before undertaking the telephone survey work. Using a suitable contact list (usually provided to us by our clients), we will conduct the telephone interview and update either on the clients or our own systems. We can identify ourselves as making the calls on your behalf or we can say it is by an independent agency. At the end of the project, we will supply the client with a summary of the information sought in the survey in an agreed format.
Database cleansing services
Typically, we will be provided with a database from our customers that may be out of date, not checked recently or the contact person is not clearly identified. Our team will then take this data, phone the various companies and verify the data on the clients’ database. Sometimes, where we don’t have telephone numbers, we will verify the data by way of internet search. At the end of each project, our clients will be provided with an updated database
Back Office Processing
Are your back-office processes damaging your effectiveness and proving too costly? Does it take up much of your time doing basic administration? Is it routine work that could be outsourced? Do you have difficulty scheduling work when it is very busy Kendlebell can lower your costs and increase your productivity today. Whether you require help logging enquiries, need orders or data processed or outbound mailing we can assist you. We help clients provide training to their nominated Kendlebell PA’s, so we not only cater to your needs but exceed service levels. Kendlebell will agree a detailed specification of the services required with our customer and then agree a detailed modus operandi as how we will deliver the services on behalf of our customer.
Virtual Business Addres
Your new localised address can be used on all company stationery; letterheads, business cards, web site and any other promotional material. This will enhance your corporate image and ensure you give that all important professional first impression. We will collect all your new mail at this localised address and we will have it forwarded anywhere in the world, to any private address. Alternatively, if you are passing by, you can drop in and collect it. Our team will sort and forward your post efficiently and proficiently, ensuring that your mail is forwarded on to you as quickly as possible. If you want to look local , you need a localised business address.
Localised Telephone Numbers
Area call numbers – Kendlebell provide true local numbers e.g. Dublin 01, Cork 021, Limerick 061, Galway 091. We can provide this service for a wide range of customers both located in Ireland and abroad. Using these local numbers can increase the effectiveness of your localised adverts as you will appear to be in the same area as the customer.
- local telephone numbers – all 107 local telephone area codes covered
- UK, Northern Ireland and international numbers are also available
- Ideal for expanding your local reach in publication
Non-Geographic number – Kendlebell can also supply you with a 1800 (freephone number) or an 0818 Universal numbers).
We provide a very Personalised and Cost effective service. Kendlebell in Fairview currently have circa 200 customers ranging from quite large companies for whom we provide a range of the services listed above often connecting remotely to their in-house systems to start -ups and smaller companies where we are typically acting as their message centre of Virtual reception. We pride ourselves on providing a professional and effective service
We have recently received a Business All-Star Accreditation
This accreditation is an outstanding achievement and recognises the hard work and dedication of our team in providing a best in class service to all our customers. Business All-Star accredited companies are defined as; progressive, indigenous Irish businesses which meet the highest standards of verified performance, trust, and customer centricity. We would like to thank our customers who validated the mystery shoppers of the Business All Star Foundation who acknowledged our customer focus and continuous high standards.
The award is recognising best in class and Kendlebell are proud to hold this Accreditation and will continue to deliver high standards of professionalism and customer focus as these are the reasons that attract new customers and continue to hold onto existing customers. In achieving this accreditation, we join a unique group of businesses and we believe this continues to demonstrate our commitment to improving our service to our customers and suppliers. The three pillars of All-Ireland Business All-Star accreditation are Performance, Trust and Customer Centricity.
Our website address is: www.kbell.info
If you are getting to the point in your company’s growth where you are struggling to meet growing volume, it makes sense to consider Business Telephone Answering. This will help your business in many ways.
Top notch Business Telephone Answering
When you outsource your business telephone answering to an outsourcer, you can avail of many advantages. A typical outsourcer will work with you to produce well-developed call scripts for their agents. Most reputable outsourcers will provide speech training to their agents so that problems related to speech rate, accent etc do not arise during customer interactions. In addition to the above, all outsourcers will give their agents access to sophisticated CRM packages so that the agent always has full details available when dealing with a customer.
Makes sense financially to outsource Business Telephone Answering
Outsourcing your Business Telephone Answering can bring significant savings to a business. Developing your own in-house call centre can be very expensive and time-consuming. It requires significant investment in hardware, recruitment, and training. Generally, business owners try to handle incoming calls by hiring full-time agents. This brings the problem of unnecessary expenses as they must pay a salary, for holidays, sick leave and of course, when business is slow. By outsourcing, you can cut your cost per call, saving on staff and equipment, and only paying for the service on a “by Call” basis. i.e. This avoids the need to carry large fixed costs and allows you to incur expense only when you need to. See how much it will cost for your business by visiting our website here.
Maintain a professional image by outsourcing your Business Telephone Answering
When calls are being answered quickly and in a professional manner, it creates the correct impression for your customers. It portrays your company image as being pro-active and customer friendly. The agent will answer your calls to a script as agreed with you and will either patch the call through to the right person in your business and take a message and email or text on.
Scalable by outsourcing you Business Telephone Answering
By outsourcing your Business Telephone Answering, you are effectively scaling to meet demand. This will allow you to have all your calls answered professionally whether you are busy or in a quiet period. This can be very difficult to do with an internal team, requiring hiring and firing on a seasonal basis. It also means that you eliminate the requirement to deal with service outages. Most reputable Business Telephone Answering will be supported by world-class technicians who can deal with outages efficiently, restoring service quickly.
Creating a good first impression by outsourcing your Business Telephone Answering
By outsourcing your Business Telephone Answering you are ensuring that your calls will be answered in a professional and customer friendly manner. This will ensure the best possible response to customer enquiries on every call. You will typically work with the outsourcer to ensure that their staff are well trained in how to answer your calls. This means that whether the call is a prospective lead, information request or just a general enquiry, your customers and business partners will be answered efficiently and accurately.
Out of Hours calls by outsourcing your Business Telephone Answering
One of the key advantages to outsourcing your Business Telephone Answering is that you can avail of 24/7 availability. You are not relying on your staff to work overtime or be available all day around. At the present time, customers want companies to be available around the clock so that queries related to products or services can be resolved at any time. For customers offering an E-Commerce offering, round the clock support is not even an option. It is essential. For businesses with markets in the USA or Australia capturing enquiries during their local business hours need to be handled during those hours. If you outsource your business telephone answering service, 24/7 service can be provided to your customer base.
Improved customer service by outsourcing your Business Telephone Answering
To allow companies to stand out when compared to their competition, first class customer service is required. If calls are not answered on time and in a professional manner, this can lead to a diminution in customer satisfaction levels among their customers. This where outsourcing your Business Telephone Answering can help. Availing of such outsourced services can be helpful to companies as it will ensure that they always have high quality customer service without letting customer calls go unanswered. On a typical customer service call, customers are greeted personally at the start of the call, invited to share their problems, and are provided with prepared satisfactory resolutions to their problems in a timely manner. All of this contributes to better customer service.
Frees up time to spend on what really matters to your business.
In the business world, time is everything. You need to manage all aspects of the business to ensure your company’s growth. By opting to outsource your Business Telephone Answering, you do not have to manage core and non-core business activities in tandem anymore, which means you can focus on what really matters for your business growth. You can do this in the knowledge that all your incoming, sales and customer service calls are being handled in a professional manner.
An integrated approach by outsourcing your Business Telephone Answering
Outsourcing your Business Telephone Answering can easily integrate very well with your existing customer structure. For example, incoming customer service calls can be handled by the outsourcer after they have trained their agents while more sensitive call such accounts queries can be taken directly by the internal staff of the company. This will work seamlessly without quality being compromised in any way.
Conclusion – outsourcing your Business Telephone Answering
By outsourcing your Business Telephone Answering, you can ensure that your calls are answered quickly and politely, take advantage of the technology which most outsourcers will have invested in, and ensure that you have available to you at all times a large team of polite and knowledgeable call experts. This can all be done in a very cost-effective manner freeing up funds which can be invested in other parts of the business. Kendlebell provide a range of outsourced business telephone answering services to the Irish market. See more www.kbell.info See details of our company below.
Kendlebell Overview
Kendlebell was set up In Ireland in 2006 and now have 4 offices providing a diverse range of services to the SME market. We provide a range of Outsource Solutions to the Business Community. Among our services are:
Business Telephone Answering / Message Taking.
We provide a personal telephone answering service for your business calls. All your calls are answered by your own PA, giving you peace of mind that you’ll never miss another new enquiry again.
A call answering script is agreed in advance. All your business calls are answered in a professional and friendly manner as if we were part of your team. Our Business phone answering service is delivered at a fraction of the cost of employing staff, involves no administration and gives an excellent first impression. Messages are passed to you instantly by either text-to-mobile, email or you can phone in and speak to your Kendlebell PA at any time.
Virtual Reception services
The Kendlebell team will act exactly as you would expect any receptionist to operate. They will take all incoming calls and transfer them through to the direct dial or mobile of the member of staff sought.
If these individuals are not available, they can give callers the option to leave a voicemail or simply take a message which the PA will send on immediately.
They will do so immediately by text or email with an end of day report summarising all your calls being sent as well.
All of this is done seamlessly and without the company’s customers being aware that you are suing a virtual receptionist from Kendlebell.
Diary Management Services
Our PA’s can answer your calls and make appointments, saving you up to 70% of the cost of employing a receptionist.
While you are busy in meetings or with clients, your dedicated team of PA’s at Kendlebell can be taking calls and booking appointments for you as well as making entries into your online diary. We can access your online diary securely using a Username and Password. Their personal, friendly approach can really make an impact and promote a professional experience with your business contacts right from the start.
You can see your scheduled appointments any time online. We can take calls to fill in gaps in your diary or change appointments while you are busy.
Customer Helpdesk / Order Taking
Services include capturing caller’s details and asking qualifying questions to get further information you may require. With each client, we agree call handling instructions to ensure our services benefit your company, freeing up your time to concentrate on running your business. We can link to your CRM /Sales Systems remotely and securely. We also provide cold call screening as part of our phone answering services.
Messages will be forwarded on to you immediately by email or text, alternatively we can save and forward these messages at an agreed time. You will also receive a daily email summary of messages.
Holiday Cover
You do not want to miss an important call because the signal is bad on the beach or up in the hills. Our Kendlebell PAs will take your calls, answer them, and let you know as per your instructions.
For the messaging service, a Kendlebell PA will answer your calls with your company name and take the caller’s name, number, and a brief message. These messages will be emailed to you daily at the close of business and you can decide whether to review while on holiday or at the end of the holiday.
To provide a booking service we need to know what is already booked. If you already use an online diary, we will need access. We will ensure that your diary is kept completely up to date, dealing with new appointments, cancellations or change of time / date of other appointments daily while you enjoy your holiday.
Overflow Call Answering
An overflow call answering service helps your organisation during periods of high call volume. To prevent callers from being forced to wait for an available staff member, or to leave a voicemail or wait for a return call, excess calls can be routed through to your Kendlebell Call Centre PAs who are trained and available to assist. This will, in turn lead to faster service and result in higher levels of customer satisfaction. By not missing a call, you will not lose out on a potential new customer. Potential customers who do not get through to the office could possibly just ring another supplier / competitor as they want an answer fast! Outsourcing your overflow calls will reduce training costs and everything else that goes along with hiring new staff. It will also allow you to increase sales by being able to handle higher volume of calls. There is no requirement to hire part time staff for sickness cover and annual leave. A good overflow call answering service can act as an extension of your office. The Call Centre PA’S will be trained to deliver service to the same standard as the company employees.
Telemarketing / Appointment generation
Kendlebell can follow up a direct mail shot or an email campaign by making a call and attempting to set up an appointment on behalf of our clients. This is a proven sales strategy and can be a very cost-effective method to grow your sales. We will agree a script with our clients in advance of the calls which can be adjusted depending on the success levels of the calls. In the case of Diary Management, we can call those on waiting lists and fill the gaps so fees can be generated while the client is busy with appointments.
Customer Surveys by telephone
We will work with our clients to agree a suitable script / questionnaire before undertaking the telephone survey work. Using a suitable contact list (usually provided to us by our clients), we will conduct the telephone interview and update either on the clients or our own systems. We can identify ourselves as making the calls on your behalf or we can say it is by an independent agency. At the end of the project, we will supply the client with a summary of the information sought in the survey in an agreed format.
Database cleansing services
Typically, we will be provided with a database from our customers that may be out of date, not checked recently or the contact person is not clearly identified. Our team will then take this data, phone the various companies and verify the data on the clients’ database. Sometimes, where we don’t have telephone numbers, we will verify the data by way of internet search. At the end of each project, our clients will be provided with an updated database
Back Office Processing
Are your back-office processes damaging your effectiveness and proving too costly? Does it take up much of your time doing basic administration? Is it routine work that could be outsourced? Do you have difficulty scheduling work when it is very busy Kendlebell can lower your costs and increase your productivity today. Whether you require help logging enquiries, need orders or data processed or outbound mailing we can assist you. We help clients provide training to their nominated Kendlebell PA’s, so we not only cater to your needs but exceed service levels. Kendlebell will agree a detailed specification of the services required with our customer and then agree a detailed modus operandi as how we will deliver the services on behalf of our customer.
Virtual Business Addres
Your new localised address can be used on all company stationery; letterheads, business cards, web site and any other promotional material. This will enhance your corporate image and ensure you give that all important professional first impression. We will collect all your new mail at this localised address and we will have it forwarded anywhere in the world, to any private address. Alternatively, if you are passing by, you can drop in and collect it. Our team will sort and forward your post efficiently and proficiently, ensuring that your mail is forwarded on to you as quickly as possible. If you want to look local , you need a localised business address.
Localised Telephone Numbers
Area call numbers – Kendlebell provide true local numbers e.g. Dublin 01, Cork 021, Limerick 061, Galway 091. We can provide this service for a wide range of customers both located in Ireland and abroad. Using these local numbers can increase the effectiveness of your localised adverts as you will appear to be in the same area as the customer.
- local telephone numbers – all 107 local telephone area codes covered
- UK, Northern Ireland and international numbers are also available
- Ideal for expanding your local reach in publication
Non-Geographic number – Kendlebell can also supply you with a 1800 (freephone number) or an 0818 Universal numbers).
We provide a very Personalised and Cost effective service. Kendlebell in Fairview currently have circa 200 customers ranging from quite large companies for whom we provide a range of the services listed above often connecting remotely to their in-house systems to start -ups and smaller companies where we are typically acting as their message centre of Virtual reception. We pride ourselves on providing a professional and effective service
We have recently received a Business All-Star Accreditation
This accreditation is an outstanding achievement and recognises the hard work and dedication of our team in providing a best in class service to all our customers. Business All-Star accredited companies are defined as; progressive, indigenous Irish businesses which meet the highest standards of verified performance, trust, and customer centricity. We would like to thank our customers who validated the mystery shoppers of the Business All Star Foundation who acknowledged our customer focus and continuous high standards.
The award is recognising best in class and Kendlebell are proud to hold this Accreditation and will continue to deliver high standards of professionalism and customer focus as these are the reasons that attract new customers and continue to hold onto existing customers. In achieving this accreditation, we join a unique group of businesses and we believe this continues to demonstrate our commitment to improving our service to our customers and suppliers. The three pillars of All-Ireland Business All-Star accreditation are Performance, Trust and Customer Centricity.
Our website address is: www.kbell.info
Outsourced Customer Helpdesk
Outsourcing your customer helpdesk and order-taking services can be a strategic choice to enhance customer experience, streamline operations, and cut costs. Here are some key benefits:
1.Cost Savings: Outsourcing helps reduce expenses associated with staffing, training, and infrastructure, allowing businesses to focus their resources on core operations. Our PA’s can answer your calls and make appointments, saving you up to 70% of the cost of employing a receptionist.
2.24/7 Availability: Many outsourcing partners, like Kendlebell, offer around-the-clock service, ensuring customers can reach your business anytime, which improves customer satisfaction and loyalty. These messages will be emailed to you daily, with a report being sent at the close of business. We will ensure that your diary is kept completely up to date, dealing with new appointments, cancellations or change of time / date of other appointments.
3.Expertise and Specialization:
With a trained team handling diary management, clients experience a high level of professionalism, which can positively impact client satisfaction. A call answering service provides a personal touch that online scheduling tools might lack, allowing for customization and catering to client preferences.
4.Scalability and Flexibility: Outsourcing providers can easily scale up or down based on your needs, such as during peak seasons, allowing your business to stay responsive without long-term commitments to additional staffing.
5.Focus on Core Business: By letting experts manage customer interactions, your team can concentrate on what they do best, improving productivity and strategic focus on growth areas.
6.Enhanced Technology and Resources: Many service providers use advanced technology, ensuring customer queries and orders are handled efficiently. This minimizes missed calls and delays.
7.Virtual Business Address: A virtual address in a reputable location can enhance a business’s credibility and help make a strong impression on clients and partners. Our team will sort and forward your post efficiently and proficiently, ensuring that your mail is forwarded on to you as quickly as possible.
8.Localised Telephone Numbers:
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- Kendlebell provide true local numbers e.g. Dublin 01, Cork 021, Limerick 061, Galway 091. We can provide this service for a wide range of customers both located in Ireland and abroad. Using these local numbers can increase the effectiveness of your localised adverts as you will appear to be in the same area as the customer.
• local telephone numbers – all 107 local telephone area codes covered
• UK, Northern Ireland and international numbers are also available
• Ideal for expanding your local reach in publications
Non-Geographic numbers – Kendlebell can also supply you with a 1800 (freephone number) or an 0818 Universal numbers).
- Kendlebell provide true local numbers e.g. Dublin 01, Cork 021, Limerick 061, Galway 091. We can provide this service for a wide range of customers both located in Ireland and abroad. Using these local numbers can increase the effectiveness of your localised adverts as you will appear to be in the same area as the customer.
9.We handle all customer care scenarios:
Pre-sales support; Post-sales support; Email support; Live chat support; Telephone support; Order taking service; Returns and refunds; Appointment scheduling; Help desk support; Answering service; Surveys/market research; Third party verification service.
We provide a very Personalised and Cost effective service. Kendlebell in Fairview currently have circa 200 customers ranging from quite large companies for whom we provide a range of the services listed above often connecting remotely to their in-house systems to start -ups and smaller companies where we are typically acting as their message centre of Virtual reception. We pride ourselves on providing a professional and effective service.
Our website address is: www.kbell.info
In today’s fast-paced business environment, first impressions matter. When a client calls your office, how that call is handled can determine whether you win a new customer or lose one. That’s why having a reliable call handling solution is essential.
If you’re torn between outsourcing to a service like Kendlebell or hiring a full-time in-house receptionist, this blog post will help you weigh your options.
The Case for Kendlebell’s Call Answering Services
Kendlebell is a leading provider of outsourced telephone answering and virtual receptionist services in Ireland. Their team handles calls professionally, promptly, and 24/7 if needed. Here’s why businesses are making the switch:
✅ Cost-Effective
Hiring an in-house receptionist means salary, benefits, holidays, sick leave, and training costs. Kendlebell offers flexible packages where you pay only for the services you need—no hidden overheads.
✅ Always Available
Unlike in-house staff who work standard office hours, Kendlebell offers 24/7 availability. This is ideal for businesses that want to capture every opportunity, even after-hours or during holidays.
✅ Professionalism on Demand
Kendlebell’s trained virtual receptionists provide consistent, high-quality customer service. Your business benefits from a team that’s trained to handle calls politely and efficiently.
✅ Scalability
As your business grows, your call volume will too. Kendlebell makes it easy to scale without the hassle of hiring and training new staff.
✅ Business Continuity
If your receptionist is out sick or on vacation, your calls won’t go unanswered. Kendlebell ensures that every call is handled, no matter the circumstance.
The Case for an In-House Receptionist
There are still situations where an in-house receptionist might make more sense. Here’s why some businesses prefer the traditional route:
Physical Presence
An in-house receptionist can greet visitors, accept deliveries, and handle administrative tasks like filing or organizing meetings.
Company Integration
They’re fully immersed in your company culture, which can be important for branding and tone consistency, especially for customer-facing businesses.
Face-to-Face Interaction
For offices with heavy foot traffic, having someone physically present can be essential.
Which Should You Choose?
It ultimately depends on your business needs.
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If cost, flexibility, and consistent coverage are your top priorities, Kendlebell is a smart, scalable solution. It’s especially beneficial for startups, remote teams, or any business where missed calls mean missed revenue.
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If your business relies on in-person customer interactions or administrative help around the office, an in-house receptionist may still be necessary.
Why Not Both?
Many businesses use Kendlebell in conjunction with a part-time receptionist. This hybrid approach ensures full coverage while keeping costs in check.
Ready to streamline your customer communication?
Contact Kendlebell today to explore how our call answering services can help your business stay connected, professional, and always available.
Visit our service page here for more information on all our services.
For any queries please contact us here or call us on 1800 839 955.
Live Chat – the way forward for website support – but can you manage it?
In today’s digital age, businesses need to embrace new technologies to remain competitive. One tool that has proven to be effective in facilitating customer engagement and driving sales is Live Chat. Live Chat is a communication tool that enables real-time conversations between website visitors and company representatives. The tool is designed to provide immediate assistance to customers and enhance their website experience.
The challenge for businesses is the response time. Who will look after the Live Chat queries, who will engage with customers and new customers? Do you have staff with the knowledge to reply immediately? What will happen if you don’t reply quickly?
In this blog post, we will explore how Live Chat can assist a company with sales inquiries and how Kendlebell can help businesses with this service. You may need to outsource the Live Chat function, like so many have done with their telephone answering because it is more cost effective but also because every Live Chat enquiry is answered quickly.
Why Live Chat?
Immediate assistance
Live Chat provides customers with immediate assistance. When customers have a question about a product or service, they want answers fast. With Live Chat, customers can get their questions answered immediately, leading to a better experience and increased sales. Kendlebell can provide businesses with trained agents who can quickly respond to customer inquiries, providing a professional and efficient service.
Personalised Service
Live Chat enables businesses to provide personalised service. With Live Chat, businesses can identify customer needs and tailor their responses to meet those needs. This personalised approach helps to build trust and confidence in the customer, which can lead to increased sales and customer loyalty. Kendlebell can provide businesses with customised scripts and training for their agents, ensuring that they can provide a personalised service that aligns with their business objectives.
Valuable data
Live Chat provides businesses with valuable data. By tracking customer interactions, businesses can gain insight into customer needs and preferences. This data can be used to improve product offerings, marketing campaigns, and customer service strategies. Kendlebell can provide businesses with analytics and reporting tools, enabling them to track customer interactions and gain valuable insights into customer behaviour.
Reduce costs
Live Chat can help businesses to reduce costs. With Live Chat, businesses can handle multiple customer interactions simultaneously, reducing the need for additional staff. This can lead to significant cost savings over time. Kendlebell can provide businesses with a cost-effective solution, enabling them to provide a high-quality service while keeping their costs under control.
In conclusion
Live Chat is a valuable tool for businesses looking to improve their customer engagement and drive sales. Kendlebell provides businesses with a professional and efficient Live Chat service, enabling them to provide personalised service, gain valuable data, and reduce costs. With Kendlebell’s Live Chat service, businesses can enhance their website experience, improve customer satisfaction, and increase sales.
Kendlebell Overview
Kendlebell was set up In Ireland in 2006 and now have 4 offices providing a diverse range of services to the SME market. We provide a range of Outsource Solutions to the Business Community. Kendlebell were awarded the Business All – Star Accreditation for the second time in a row recently. Learn more about the full range of Kendlebell inbound services here
Among our services are:
Business Telephone Answering / Message Taking.
We provide a personal telephone answering service for your business calls. All your calls are answered by your own PA, giving you peace of mind that you will never miss another new enquiry again. A call answering script is agreed in advance. All your business calls are answered in a professional and friendly manner as if we were part of your team. Our Business phone answering service is delivered at a fraction of the cost of employing staff, involves no administration and gives an excellent first impression. Messages are passed to you instantly by either text-to-mobile, email or you can phone in and speak to your Kendlebell PA at any time.
Virtual Reception services
The Kendlebell team will act exactly as you would expect any receptionist to operate. They will take all incoming calls and transfer them through to the direct dial or mobile of the member of staff sought. If these individuals are not available, they can give callers the option to leave a voicemail or simply take a message which the PA will send on immediately. They will do so immediately by text or email with an end of day report summarising all your calls being sent as well. All of this is done seamlessly and without the company’s customers being aware that you are suing a virtual receptionist from Kendlebell.
Customer Helpdesk / Order Taking
Services include capturing caller’s details and asking qualifying questions to get further information you may require. With each client, we agree call handling instructions to ensure our services benefit your company, freeing up your time to concentrate on running your business. We can link to your CRM /Sales Systems remotely and securely. We also provide cold call screening as part of our phone answering services. Messages will be forwarded on to you immediately by email or text, alternatively we can save and forward these messages at an agreed time. You will also receive a daily email summary of messages.
Visit our service page here for more information on all our services.
8 reasons why Small Businesses should use this service
1.Never Miss a Sales Call again.
Sales calls are the most important calls a business can get. If a company is spending money on marketing or any other aspect of your business, it needs to make itself accessible to its clients. Getting just one sale a month through your Phone Answering & Message Taking Service could mean it will pay for itself. Using the Kendlebell Business Phone Answering & Message Taking Service, you can set up so that if you are busy in the office and are unable to answer the phones, the calls automatically get patched to the Kendlebell office and we will take a message for you. Here is an outline of what we do – read more
2.Using a Business Phone Answering & Message Taking Service saves you money.
Telephone answering services represent a huge saving in comparison to handling your calls in-house. Not only do you avoid having to pay a salary, but you also save on the costs associated with having someone in the office. As well as this, many small business teams work remotely, and telephone answering services are a great way to organise and manage a remote team.
3.Free Up Time for Your In-house Team to Generate Revenue and Grow Your Business
A Business Phone Answering & Message Taking Service filters and forwards calls, so that you can screen calls during busy periods or times when you need to focus on working without distractions. By just looking at the messages from the Call Answering service, can find out whether the call is from an important client or from someone trying to sell you a product or service. A phone answering service can handle many of the day-to-day enquiries, allowing you and your team to concentrate on growing your business.
4.Personalised Service for Each Individual Company
With a good Business Phone Answering & Message Taking Service in place, your customers will receive a well-informed, polite, and friendly service, which will feel like a part of your actual business. You can give their agents service briefings, product descriptions and information about your staff, which allows the agents to handle a lot of basic enquiries without ever interrupting you in the office.
5.Eliminates Staffing headaches
As well as eliminating another name from your payroll, a Business Phone Answering & Message Taking Service gets rid of all the added responsibilities and stresses of hiring a dedicated receptionist. The answering service can cover calls at all times. The company management do not have to worry about sickness, holidays, unexpected absences.
6.Creates an Illusion of Size
A Business Phone Answering & Message Taking Service lends your business a bit of legitimacy and the illusion of size. All calls will be answered immediately, and the outsourced staff will be trained to represent your company in a professional and efficient manner.
7.Pay as You Go model
A typical Business Phone Answering & Message Taking Service will invoice on a “Pay as You Go” model. Companies using such services are charged only for the calls taken and messages relayed. The costs are completely variable, and it allows the company to match its costs with its revenue. Check out our price calculator here to see how much it costs per month. https://www.kbell.info/prices/
8.Increases Productivity of Your Staff
Research has shown that telephone calls are one of the single biggest distractions staff face while at work. The time wasted is not the time it takes to answer the call, it is all the time it takes to get yourself back into the swing of your work having handled the call. A Business Phone Answering & Message Taking Service can field all your calls, to allow you and your staff to concentrate on important business issues, only having to handle high priority calls.
look here to see our attractive price model that clearly explains how much it costs here
Kendlebell Overview
Kendlebell was set up In Ireland in 2006 and now have 4 offices providing a diverse range of services to the SME market. We provide a range of Outsource Solutions to the Business Community. Among our services are:
Business Telephone Answering / Message Taking.
We provide a personal telephone answering service for your business calls. All your calls are answered by your own PA, giving you peace of mind that you will never miss another new enquiry again. A call answering script is agreed in advance. All your business calls are answered in a professional and friendly manner as if we were part of your team. Our Business phone answering service is delivered at a fraction of the cost of employing staff, involves no administration and gives an excellent first impression. Messages are passed to you instantly by either text-to-mobile, email or you can phone in and speak to your Kendlebell PA at any time.
Virtual Reception services
The Kendlebell team will act exactly as you would expect any receptionist to operate. They will take all incoming calls and transfer them through to the direct dial or mobile of the member of staff sought. If these individuals are not available, they can give callers the option to leave a voicemail or simply take a message which the PA will send on immediately. They will do so immediately by text or email with an end of day report summarising all your calls being sent as well. All of this is done seamlessly and without the company’s customers being aware that you are suing a virtual receptionist from Kendlebell.
Diary Management Services
Our PA’s can answer your calls and make appointments, saving you up to 70% of the cost of employing a receptionist. While you are busy in meetings or with clients, your dedicated team of PA’s at Kendlebell can be taking calls and booking appointments for you as well as making entries into your online diary. We can access your online diary securely using a Username and Password. Their personal, friendly approach can really make an impact and promote a professional experience with your business contacts right from the start. You can see your scheduled appointments any time online. We can take calls to fill in gaps in your diary or change appointments while you are busy.
Customer Helpdesk / Order Taking
Services include capturing caller’s details and asking qualifying questions to get further information you may require. With each client, we agree call handling instructions to ensure our services benefit your company, freeing up your time to concentrate on running your business. We can link to your CRM /Sales Systems remotely and securely. We also provide cold call screening as part of our phone answering services. Messages will be forwarded on to you immediately by email or text, alternatively we can save and forward these messages at an agreed time. You will also receive a daily email summary of messages.
Learn more about Kendlebell here
What is a Virtual Reception Service?
A virtual reception service is a remote call handling service where professional receptionists manage your incoming calls, messages, and other communication tasks. These services ensure that your clients and customers receive prompt, professional responses without the need for an in-house receptionist.
Key Benefits of Using a Virtual Reception Service
Cost Savings
Hiring a full-time, in-house receptionist can be costly. Salaries, benefits, and training expenses add up quickly. Virtual reception services, on the other hand, offer a more affordable alternative. You only pay for the services you need, which can significantly reduce overhead costs.
Enhanced Professionalism
First impressions matter, and a virtual receptionist ensures that all calls are answered promptly and professionally. This level of professionalism can enhance your company’s image and build trust with your clients and customers.
Increased Availability
A virtual reception service ensures that your business remains accessible outside of regular office hours. Whether it’s early in the morning or late in the evening, your clients can always reach a live person, improving customer satisfaction and loyalty.
Improved Efficiency
Virtual receptionists can handle a variety of tasks beyond just answering calls. They can schedule appointments, manage your calendar, forward important calls, and even handle basic customer service inquiries. This allows your in-house team to focus on more critical tasks, improving overall efficiency.
Scalability
As your business grows, your communication needs will change. Virtual reception services are highly scalable, allowing you to adjust the level of service as required. This flexibility ensures that your business can handle increased call volumes without missing a beat.
6. Enhanced Customer Experience
Providing excellent customer service is crucial for retaining clients. Virtual receptionists are trained professionals who can handle customer inquiries with care and efficiency. This leads to a better customer experience, which can result in higher customer retention rates and positive word-of-mouth referrals.
7. Focus on Core Business Activities
By outsourcing reception duties to a virtual service, your team can concentrate on core business activities that directly contribute to growth and success. This can lead to increased productivity and more strategic use of company resources.
Why Choose Kendlebell Virtual Reception?
Kendlebell is a leading provider of virtual reception services, offering a range of solutions tailored to meet the unique needs of businesses. Here are a few reasons to consider Kendlebell:
- Experienced Staff: Kendlebell employs highly trained, experienced receptionists who provide professional and courteous service.
- Customizable Plans: With a variety of plans available, Kendlebell can customize their services to match your specific requirements.
- Advanced Technology: Utilizing the latest technology, Kendlebell ensures seamless call handling and communication management.
- Proven Track Record: Many businesses have benefited from Kendlebell’s services, improving their efficiency and customer satisfaction.
Conclusion
Incorporating a virtual reception service into your business strategy can provide numerous benefits, from cost savings to improved customer experiences. By choosing a reputable provider like Kendlebell, you can ensure that your business communication is handled professionally and efficiently, allowing you to focus on what you do best.
For more information on how virtual reception services can benefit your business, visit Kendlebell today.