What is Outsourced Diary Management?

Effective Outsourced Diary Management is a must for any business owner to keep control of everything from internal and external meetings, making reminders, keeping a record of actions and deadlines as well as remembering your appointment with the dentist!

Ensuring that your day to day processes are running effectively and smoothly is crucial to every company. … Outsourced Diary Management offer support meaning that no matter what time of the day it may be your company’s calls, appointments and meeting schedules will be answered and kept up to date.

Why is Outsourced Diary Management important?

A work diary is essential for ensuring you complete every task at hand. … A well-managed diary displays everything in one place, making it hugely preferable to trying to keep track of deadlines on a stack of post-it notes.

Good Outsourced Diary Management skills focus on:

Appointment scheduling with sufficient buffer time between them, to allow for travel time, pre-meeting preparation or even a much-needed lunch break.

Ensuring you are always aware of your commitments and don’t miss anything, even if your schedule is changed at short notice.

Making sure time is only set aside if there is a clear objective and agenda for each appointment.

Trying to match your natural working style with your diary commitments. Perhaps you’re an early riser and like to do breakfast meetings, or you prefer to work later and don’t like to have any commitments on Friday afternoons, your schedule should be set up to get the maximum out of your working time (not make you feel overwhelmed or ineffective!).

Preferably, syncing your diary with your inbox. If you delegate diary management, it’s often more effective if that same person has access to (and actively manages) your inbox too. Otherwise it’s easy for them to miss something and you also have to put in extra work, acting as a go-between between your inbox, your PA and your diary.

Checking you have the best technology setup for you. Whether that’s a cloud-based solution like Google G Suite or Office 365, or something a little less modern, but more convenient for you, a diary can only be managed effectively if you can, well, easily manage it! An effective Diary management system is very important.

The ultimate goal is to use your time as effectively as possible. That involves a combination of strong technique and the right tools for the job and will allow effective Calendar management.

Benefits of using outsourced Outsourced Diary Management

Successful businesses have an efficient and organised diary. This helps ensure you are able to run your day to day processes effectively and smoothly. But this can quickly become a problem once the number of incoming calls start rising and customer demand exponentially increases. Appointment management becomes a hassle and time-consuming task especially if you are in a meeting.

A good idea is to outsource your diary to a professional service that can answer your calls and manage your diary. Your will free up your time to look after your clients rather than having to constantly answer the phone and book the meeting into your diary.

Outsourcing your Outsourced Diary Management to a third-party company can have huge benefits for your company especially when it comes to improving both time management skills and freeing up valuable in-house staff working hours. By working closely with an outsourced administration manager, you can receive the following benefits:

• Efficient Scheduling

  Professional Outsourced Diary Management teams meticulously handle all your appointments and meetings, keeping you updated with an organised calendar. This is especially useful for medical practices, physiotherapists, aesthetic clinics, and beauty salons. The enormous and often continuous stream of clients quickly become a burden for you to manage, but a professional diary management team makes your job a lot easier.

• Better in-house performance levels

  Administration tasks can be time consuming for all businesses. By outsourcing Outsourced Diary Management, you can ensure that your in-house staff have the time resources available to them to continue providing customers with a high-quality standard of customer service.

Features of a Good Outsourced Diary Management

Outsourced Diary Management continuously handle multiple diaries, note down detailed information from potential clients, document data and schedule appointments. Their useful service allows you and your employees to focus on what you do best.

By outsourcing your diary, you let competent and experienced virtual assistants handle administrative aspects of your business. They will take an enormous workload from you so you can spend your time looking after clients.

Kendlebell Overview

Kendlebell was set up In Ireland in 2006 and now have 4 offices providing a diverse range of services to the SME market. We provide a range of Outsource Solutions to the Business Community. Among our services are:

Business Telephone Answering / Message Taking.

We provide a personal telephone answering service for your business calls. All your calls are answered by your own PA, giving you peace of mind that you’ll never miss another new enquiry again.

A call answering script is agreed in advance. All your business calls are answered in a professional and friendly manner as if we were part of your team. Our Business phone answering service is delivered at a fraction of the cost of employing staff, involves no administration and gives an excellent first impression. Messages are passed to you instantly by either text-to-mobile, email or you can phone in and speak to your Kendlebell PA at any time.

Virtual Reception services

The Kendlebell team will act exactly as you would expect any receptionist to operate. They will take all incoming calls and transfer them through to the direct dial or mobile of the member of staff sought.

If these individuals are not available, they can give callers the option to leave a voicemail or simply take a message which the PA will send on immediately.

They will do so immediately by text or email with an end of day report summarising all your calls being sent as well.

All of this is done seamlessly and without the company’s customers being aware that you are suing a virtual receptionist from Kendlebell.

Diary Management Services

Our PA’s can answer your calls and make appointments, saving you up to 70% of the cost of employing a receptionist.

While you are busy in meetings or with clients, your dedicated team of PA’s at Kendlebell can be taking calls and booking appointments for you as well as making entries into your online diary. We can access your online diary securely using a Username and Password. Their personal, friendly approach can really make an impact and promote a professional experience with your business contacts right from the start.

You can see your scheduled appointments any time online. We can take calls to fill in gaps in your diary or change appointments while you are busy.

Customer Helpdesk / Order Taking

Services include capturing caller’s details and asking qualifying questions to get further information you may require. With each client, we agree call handling instructions to ensure our services benefit your company, freeing up your time to concentrate on running your business. We can link to your CRM /Sales Systems remotely and securely. We also provide cold call screening as part of our phone answering services.

Messages will be forwarded on to you immediately by email or text, alternatively we can save and forward these messages at an agreed time. You will also receive a daily email summary of messages.

Holiday Cover

You do not want to miss an important call because the signal is bad on the beach or up in the hills. Our Kendlebell PAs will take your calls, answer them, and let you know as per your instructions.

For the messaging service, a Kendlebell PA will answer your calls with your company name and take the caller’s name, number, and a brief message. These messages will be emailed to you daily at the close of business and you can decide whether to review while on holiday or at the end of the holiday.

To provide a booking service we need to know what is already booked. If you already use an online diary, we will need access. We will ensure that your diary is kept completely up to date, dealing with new appointments, cancellations or change of time / date of other appointments daily while you enjoy your holiday.

Overflow Call Answering

An overflow call answering service helps your organisation during periods of high call volume. To prevent callers from being forced to wait for an available staff member, or to leave a voicemail or wait for a return call, excess calls can be routed through to your Kendlebell Call Centre PAs who are trained and available to assist. This will, in turn lead to faster service and result in higher levels of customer satisfaction. By not missing a call, you will not lose out on a potential new customer. Potential customers who do not get through to the office could possibly just ring another supplier / competitor as they want an answer fast! Outsourcing your overflow calls will reduce training costs and everything else that goes along with hiring new staff. It will also allow you to increase sales by being able to handle higher volume of calls. There is no requirement to hire part time staff for sickness cover and annual leave. A good overflow call answering service can act as an extension of your office. The Call Centre PA’S will be trained to deliver service to the same standard as the company employees.

Telemarketing / Appointment generation

Kendlebell can follow up a direct mail shot or an email campaign by making a call and attempting to set up an appointment on behalf of our clients. This is a proven sales strategy and can be a very cost-effective method to grow your sales. We will agree a script with our clients in advance of the calls which can be adjusted depending on the success levels of the calls. In the case of Diary Management, we can call those on waiting lists and fill the gaps so fees can be generated while the client is busy with appointments.

Customer Surveys by telephone

We will work with our clients to agree a suitable script / questionnaire before undertaking the telephone survey work. Using a suitable contact list (usually provided to us by our clients), we will conduct the telephone interview and update either on the clients or our own systems. We can identify ourselves as making the calls on your behalf or we can say it is by an independent agency. At the end of the project, we will supply the client with a summary of the information sought in the survey in an agreed format.

Database cleansing services

Typically, we will be provided with a database from our customers that may be out of date, not checked recently or the contact person is not clearly identified. Our team will then take this data, phone the various companies and verify the data on the clients’ database. Sometimes, where we don’t have telephone numbers, we will verify the data by way of internet search. At the end of each project, our clients will be provided with an updated database

Back Office Processing

Are your back-office processes damaging your effectiveness and proving too costly? Does it take up much of your time doing basic administration? Is it routine work that could be outsourced? Do you have difficulty scheduling work when it is very busy Kendlebell can lower your costs and increase your productivity today. Whether you require help logging enquiries, need orders or data processed or outbound mailing we can assist you. We help clients provide training to their nominated Kendlebell PA’s, so we not only cater to your needs but exceed service levels. Kendlebell will agree a detailed specification of the services required with our customer and then agree a detailed modus operandi as how we will deliver the services on behalf of our customer.

Virtual Business Addres

Your new localised address can be used on all company stationery; letterheads, business cards, web site and any other promotional material. This will enhance your corporate image and ensure you give that all important professional first impression. We will collect all your new mail at this localised address and we will have it forwarded anywhere in the world, to any private address. Alternatively, if you are passing by, you can drop in and collect it. Our team will sort and forward your post efficiently and proficiently, ensuring that your mail is forwarded on to you as quickly as possible. If you want to look local , you need a localised business address.

Localised Telephone Numbers

Area call numbers – Kendlebell provide true local numbers e.g. Dublin 01, Cork 021, Limerick 061, Galway 091. We can provide this service for a wide range of customers both located in Ireland and abroad. Using these local numbers can increase the effectiveness of your localised adverts as you will appear to be in the same area as the customer.

• local telephone numbers – all 107 local telephone area codes covered
• UK, Northern Ireland and international numbers are also available
• Ideal for expanding your local reach in publication

Non-Geographic number – Kendlebell can also supply you with a 1800 (freephone number) or an 0818 Universal numbers).

We provide a very Personalised and Cost effective service. Kendlebell in Fairview currently have circa 200 customers ranging from quite large companies for whom we provide a range of the services listed above often connecting remotely to their in-house systems to start -ups and smaller companies where we are typically acting as their message centre of Virtual reception. We pride ourselves on providing a professional and effective service

We have recently received a Business All-Star Accreditation

This accreditation is an outstanding achievement and recognises the hard work and dedication of our team in providing a best in class service to all our customers. Business All-Star accredited companies are defined as; progressive, indigenous Irish businesses which meet the highest standards of verified performance, trust, and customer centricity. We would like to thank our customers who validated the mystery shoppers of the Business All Star Foundation who acknowledged our customer focus and continuous high standards.

The award is recognising best in class and Kendlebell are proud to hold this Accreditation and will continue to deliver high standards of professionalism and customer focus as these are the reasons that attract new customers and continue to hold onto existing customers. In achieving this accreditation, we join a unique group of businesses and we believe this continues to demonstrate our commitment to improving our service to our customers and suppliers. The three pillars of All-Ireland Business All-Star accreditation are Performance, Trust and Customer Centricity.

Our website address is: www.kbell.info

It is not good for your business when your customers must be put on hold, leave a voicemail, or must call back later. Our Overflow Call Answering Service helps solve that problem. We provide you with professional Personal Assistants to handle your excess calls, to a script as agreed with you only when the need arises.

Dealing with Peaks and Troughs in your business

The Overflow Call Answering service from Kendlebell provides your company with assistance during periods of high call volume. Instead of forcing callers to wait for an available operator, or to leave a voicemail and wait for a return call, excess calls are outsourced to our live Personal Assistants who are ready to assist. This helps you deal with the peaks and troughs that most businesses must deal with during a working week and results in faster service to your customers. This, in turn, increases the level of customer satisfaction delivered to your callers. It also reduces the pressure placed on your own staff. Learn more about this service from Kendlebell here 

Seamless outsourcing of Overflow calls

The Kendlebell Overflow Call Answering Service Personal Assistants answer on your behalf and act as an extension of your office. Our system is configured with your instructions, ensuring we gather only the information you request. Our Personal Assistants are fully trained to ensure that they can deal with any likely queries on your behalf. Messages can be sent to the appropriate personnel in your company via email, text message, or phone, and we can upload data to your existing system where required. Because of this, callers to your company will be totally unaware that they you have outsourced the answering of your overflow calls.

An affordable solution which allows your staff to focus on the real business

Overflow call answering service from Kendlebell makes it easier for your staff to focus on their primary responsibilities without neglecting callers. The Personal Assistants who handle your overflow calls are only charged to you on a “per call” basis, making overflow call answering an affordable alternative to using your existing office staff for telephone support. Check out our price calculator to see the costs involved here 

 Reduce / Eliminate unnecessary repeat calls 

Our Overflow Call Answering Service can provide information about your office opening and closing hours, holiday schedules, events and products and services to callers when you are unavailable or are receiving a large number of calls. By providing this information and working to resolve your customers’ basic inquiries, our service can help reduce/eliminate the number of callers who must call back to get their problem resolved or get some basic information.  

Avoid missing Sales opportunities 

The Kendlebell Overflow Call Answering service provides you with as many Personal Assistants as you need to meet your demand. By ensuring every call is answered by a live person, you will avoid missing any sales opportunities.  We will take your calls and deliver them to you as a phone call, email, text message or via a system of your choice, allowing you to handle other tasks as needed.

 Examples of companies using Overflow Call Answering services from Kendlebell

 Kendlebell have provided Overflow Call Answering services to:

• Insurance companies at peak renewals time where they were inundated with calls from callers wanting to renew.
• Companies who were conducting direct mail or email campaigns to promote their products / services. Kendlebell Personal Assistants took calls resulting from the campaign.
• Companies who issued annual subscription invoices at the beginning of the year. Kendlebell Personal Assistants took all query calls on the renewals.

learn more about all the services Kendlebell provide here 

Kendlebell Overview

Kendlebell was set up In Ireland in 2006 and now have 4 offices providing a diverse range of services to the SME market. We provide a range of Outsource Solutions to the Business Community. Among our services are:

Business Telephone Answering / Message Taking.

We provide a personal telephone answering service for your business calls. All your calls are answered by your own PA, giving you peace of mind that you will never miss another new enquiry again. A call answering script is agreed in advance. All your business calls are answered in a professional and friendly manner as if we were part of your team. Our Business phone answering service is delivered at a fraction of the cost of employing staff, involves no administration and gives an excellent first impression. Messages are passed to you instantly by either text-to-mobile, email or you can phone in and speak to your Kendlebell PA at any time.

Virtual Reception services

The Kendlebell team will act exactly as you would expect any receptionist to operate. They will take all incoming calls and transfer them through to the direct dial or mobile of the member of staff sought. If these individuals are not available, they can give callers the option to leave a voicemail or simply take a message which the PA will send on immediately. They will do so immediately by text or email with an end of day report summarising all your calls being sent as well. All of this is done seamlessly and without the company’s customers being aware that you are suing a virtual receptionist from Kendlebell.

Diary Management Services

Our PA’s can answer your calls and make appointments, saving you up to 70% of the cost of employing a receptionist. While you are busy in meetings or with clients, your dedicated team of PA’s at Kendlebell can be taking calls and booking appointments for you as well as making entries into your online diary. We can access your online diary securely using a Username and Password. Their personal, friendly approach can really make an impact and promote a professional experience with your business contacts right from the start. You can see your scheduled appointments any time online. We can take calls to fill in gaps in your diary or change appointments while you are busy.

Customer Helpdesk / Order Taking

Services include capturing caller’s details and asking qualifying questions to get further information you may require. With each client, we agree call handling instructions to ensure our services benefit your company, freeing up your time to concentrate on running your business. We can link to your CRM /Sales Systems remotely and securely. We also provide cold call screening as part of our phone answering services. Messages will be forwarded on to you immediately by email or text, alternatively we can save and forward these messages at an agreed time. You will also receive a daily email summary of messages.

Holiday Cover

You do not want to miss an important call because the signal is bad on the beach or up in the hills. Our Kendlebell PAs will take your calls, answer them, and let you know as per your instructions. For the messaging service, a Kendlebell PA will answer your calls with your company name and take the caller’s name, number, and a brief message. These messages will be emailed to you daily at the close of business and you can decide whether to review while on holiday or at the end of the holiday. To provide a booking service we need to know what is already booked. If you already use an online diary, we will need access. We will ensure that your diary is kept completely up to date, dealing with new appointments, cancellations or change of time / date of other appointments daily while you enjoy your holiday.

 

Overflow Call Answering

An overflow call answering service helps your organisation during periods of high call volume. To prevent callers from being forced to wait for an available staff member, or to leave a voicemail or wait for a return call, excess calls can be routed through to your Kendlebell Call Centre PAs who are trained and available to assist. This will, in turn lead to faster service and result in higher levels of customer satisfaction. By not missing a call, you will not lose out on a potential new customer. Potential customers who do not get through to the office could possibly just ring another supplier / competitor as they want an answer fast! Outsourcing your overflow calls will reduce training costs and everything else that goes along with hiring new staff. It will also allow you to increase sales by being able to handle higher volume of calls. There is no requirement to hire part time staff for sickness cover and annual leave. A good overflow call answering service can act as an extension of your office. The Call Centre PA’S will be trained to deliver service to the same standard as the company employees.

 Telemarketing / Appointment generation

Kendlebell can follow up a direct mail shot or an email campaign by making a call and attempting to set up an appointment on behalf of our clients. This is a proven sales strategy and can be a very cost-effective method to grow your sales. We will agree a script with our clients in advance of the calls which can be adjusted depending on the success levels of the calls. In the case of Diary Management, we can call those on waiting lists and fill the gaps so fees can be generated while the client is busy with appointments.

Customer Surveys by telephone

We will work with our clients to agree a suitable script / questionnaire before undertaking the telephone survey work. Using a suitable contact list (usually provided to us by our clients), we will conduct the telephone interview and update either on the clients or our own systems. We can identify ourselves as making the calls on your behalf or we can say it is by an independent agency. At the end of the project, we will supply the client with a summary of the information sought in the survey in an agreed format.

Database cleansing services

Typically, we will be provided with a database from our customers that may be out of date, not checked recently or the contact person is not clearly identified. Our team will then take this data, phone the various companies, and verify the data on the clients’ database. Sometimes, where we do not have telephone numbers, we will verify the data by way of internet search. At the end of each project, our clients will be provided with an updated database.

Back Office Processing

Are your back-office processes damaging your effectiveness and proving too costly? Does it take up much of your time doing basic administration? Is it routine work that could be outsourced? Do you have difficulty scheduling work when it is very busy? Kendlebell can lower your costs and increase your productivity today. Whether you require help logging enquiries, need orders or data processed or outbound mailing we can assist you. We help clients provide training to their nominated Kendlebell PA’s, so we not only cater to your needs but exceed service levels. Kendlebell will agree a detailed specification of the services required with our customer and then agree a detailed modus operandi as how we will deliver the services on behalf of our customer.

Virtual Business Address

Your new localised address can be used on all company stationery, letterheads, business cards, web site and any other promotional material. This will enhance your corporate image and ensure you give that all important professional first impression. We will collect all your new mail at this localised address, and we will have it forwarded anywhere in the world, to any private address. Alternatively, if you are passing by you can drop in and collect it. Our team will sort and forward your post efficiently and proficiently, ensuring that your mail is forwarded on to you as quickly as possible. If you want to look local, you need a localised business address.

Localised Telephone Numbers

Area call numbers

Kendlebell provide true local numbers e.g., Dublin 01, Cork 021, Limerick 061, Galway 091. We can provide this service for a wide range of customers both located in Ireland and abroad. Using these local numbers can increase the effectiveness of your localised adverts as you will appear to be in the same area as the customer.

• local telephone numbers – all 107 local telephone area codes covered
• UK, Northern Ireland, and international numbers are also available
• Ideal for expanding your local reach in publications

Non-Geographic numbers – Kendlebell can also supply you with an 1800 (freephone number) or an 0818 Universal numbers).

We provide a very Personalised and Cost effective service. Kendlebell in Fairview currently have circa 200 customers ranging from quite large companies for whom we provide a range of the services listed above often connecting remotely to their in-house systems to start -ups and smaller companies where we are typically acting as their message centre of Virtual reception. We pride ourselves on providing a professional and effective service.

We have recently received a Business All-Star Accreditation

This accreditation is an outstanding achievement and recognises the hard work and dedication of our team in providing a best in class service to all our customers. Business All-Star accredited companies are defined as; progressive, indigenous Irish businesses which meet the highest standards of verified performance, trust, and customer centricity. We would like to thank our customers who validated the mystery shoppers of the Business All Star Foundation who acknowledged our customer focus and continuous high standards.

The award is recognising best in class and Kendlebell are proud to hold this Accreditation and will continue to deliver high standards of professionalism and customer focus as these are the reasons that attract new customers and continue to hold onto existing customers. In achieving this accreditation, we join a unique group of businesses and we believe this continues to demonstrate our commitment to improving our service to our customers and suppliers. The three pillars of All-Ireland Business All-Star accreditation are Performance, Trust and Customer Centricity.

 

Our website address is: www.kbell.info

 

A number of businesses are increasingly outsourcing call answering services and here are some of the reasons why:

 

1. Cost Reduction:

• Outsourcing call answering services is often more economical than maintaining an in-house team. It eliminates expenses associated with salaries, benefits, training, office space, and equipment, allowing businesses to allocate resources more effectively.

2. Enhanced Customer Service:

• Professional call centers employ trained staff skilled in customer service, ensuring that customer interactions are handled with expertise and efficiency. This can lead to higher customer satisfaction and loyalty.

3. 24/7 Availability:

• Outsourced call centers typically offer round-the-clock service, ensuring that customer inquiries and issues are addressed promptly, regardless of time or day. This constant availability is crucial for businesses with a global customer base or those that need to provide after-hours support.

4. Focus on Core Competencies:

• By outsourcing call answering services, businesses can free up internal resources and focus on their core activities and strategic initiatives. This can lead to improved productivity and better business outcomes.

5. Scalability and Flexibility:

• Outsourced call centers can easily scale operations to match the fluctuating demands of the business. Whether it’s handling seasonal spikes or managing increased call volumes during promotions, outsourcing providers offer the flexibility to adjust service levels as needed.

6. Access to Advanced Technology:

• Call centers invest in the latest technologies, including sophisticated call management systems and customer relationship management (CRM) tools. Businesses benefit from these advanced solutions without the need for substantial investment, enhancing service quality and operational efficiency.

 

Experience Kendlebell’s professional call answering service free of charge for a week, enhancing your customer service and operational efficiency without any initial commitment. Try it now to see how seamless, expert call management can benefit your business.

 

For any inquiries, please feel free to contact us or call us at 1800 839 955.

 

Do you feel you lose potential customers due to not being able to handle all incoming calls?
Do you struggle with your order taking processes?
Are you looking for a more cost-effective way to service phone/email/chat inquiries?
Then let Kendlebell Fairview look after your Customer Helpdesk and Order Taking. By outsourcing customer service, you will gain many benefits. Read more about the service we provide here 
Outsourced Customer Helpdesk
We can act as your first point of contact and ensure any queries or problems that your customers may have, are expertly dealt with. At Kendlebell we ensure that all helpdesk procedures are followed and that your specific requirements are met. We help make your customers feel valued!
Why outsource your customer helpdesk? 7 key benefits here
1. Guaranteed first contact – answered always within seconds
2. Never too busy to take a call – overflow / holiday cover / sickness cover
3. Professionally answered by trained staff so it appears call centre staff are yours
4. Important messages screened and passed on immediately if you wish
5. Mundane tasks dealt with by lower cost call centre
6. Coverage evenings, night, and holidays
7. Costs on a “per call basis”

Handling Your Calls
Call Handling is a core part of the services offered by Kendlebell. Our experienced and friendly PA’s will handle your calls according to your instructions.

Services include capturing caller’s details and asking qualifying questions to get further information you may require. With each client, we agree call handling instructions to ensure our services benefit your company, freeing up your time to concentrate on running your business. We can link to your CRM /Sales Systems remotely and securely and update it. We also provide cold call screening as part of our phone answering services.

Messages will be forwarded on to you immediately by email or text, alternatively we can save and forward these messages at an agreed time. You will also receive a daily email summary of messages.

We handle all customer care scenarios:
Pre-sales support; Post-sales support; Email support; Live chat support; Telephone support; Order taking service; Returns and refunds; Appointment scheduling; Help desk support; Answering service; Surveys/market research; Third party verification service

Outsourced Help Desk summary
People might think that help desk outsourcing is all about saving money to positively impacting the bottom line. And it is true that help desk outsourcing can cost less than “doing it yourself,” but it is in the main due to various economies of scale and better guaranteed service.
We offer our clients 24 / 7 customer relationship management support (CRM) all year round. We provide various telephone answering services to cover your needs including office hours support, after-hours receptionist, 24 / 7 customer care and additional support (e.g. holiday cover, campaigns, etc). We will always answer all your calls in your name.

Outsourced Order Taking
We provide professional order taking call centre services with our highly trained customer support team to handle inbound interactions (call/email/chat) in a structured professional manner.
Our staff are specialised on certain products, product segments, services and are well trained not only to get new customers onboard, but also to retain current repeat customers and potentially cross- up sell your products or services.
Our team are trained and certified to represent your company and brand which gives the end customer the feeling of dealing with a streamlined highly customer focused organisation. We can update your sales order packages remotely (e.g. Sage, Salesforce, etc).

Our Outsourced Order Taking Service will generate more sales, due to
– better customer retention with professional, friendly, and highly motivated staff
– higher customer satisfaction scores and repeat purchases
– increased conversion of inquiries into new sales by upselling or cross selling
– no lost order with 24/7 service coverage

Benefits of Outsourced Order Taking Service
– extra time and resources enabling you to focus on your core value proposition
– no need to deal with human resource and operational challenges
– all orders taken as multiple staff available to take the calls
– agreed answering and order taking procedures, so calls are professionally handled in a friendly manner always

Back Office Processing

There are many tasks that can be outsourced that allow your company to focus on its core business and leave these taks to Kendlebell who will deal with them as they arise and can meet the resources required.

Kendlebell Overview

Kendlebell was set up In Ireland in 2006 and now have 4 offices providing a diverse range of services to the SME market.We provide a range of Outsource Solutions to the Business Community. Among our services are:

Business Telephone Answering / Message Taking.
We provide a personal telephone answering service for your business calls. All your calls are answered by your own PA, giving you peace of mind that you’ll never miss another new enquiry again.
A call answering script is agreed in advance. All your business calls are answered in a professional and friendly manner as if we were part of your team. Our Business phone answering service is delivered at a fraction of the cost of employing staff, involves no administration and gives an excellent first impression. Messages are passed to you instantly by either text-to-mobile, email or you can phone in and speak to your Kendlebell PA at any time.

Virtual Reception services
The Kendlebell team will act exactly as you would expect any receptionist to operate. They will take all incoming calls and transfer them through to the direct dial or mobile of the member of staff sought.
If these individuals are not available, they can give callers the option to leave a voicemail or simply take a message which the PA will send on immediately.
They will do so immediately by text or email with an end of day report summarising all your calls being sent as well.
All of this is done seamlessly and without the company’s customers being aware that you are suing a virtual receptionist from Kendlebell.

Diary Management Services
Our PA’s can answer your calls and make appointments, saving you up to 70% of the cost of employing a receptionist.
While you are busy in meetings or with clients, your dedicated team of PA’s at Kendlebell can be taking calls and booking appointments for you as well as making entries into your online diary. We can access your online diary securely using a Username and Password.
Their personal, friendly approach can really make an impact and promote a professional experience with your business contacts right from the start.
You can see your scheduled appointments any time online. We can take calls to fill in gaps in your diary or change appointments while you are busy.

Customer Helpdesk / Order Taking
Services include capturing caller’s details and asking qualifying questions to get further information you may require. With each client, we agree call handling instructions to ensure our services benefit your company, freeing up your time to concentrate on running your business. We can link to your CRM /Sales Systems remotely and securely. We also provide cold call screening as part of our phone answering services.
Messages will be forwarded on to you immediately by email or text, alternatively we can save and forward these messages at an agreed time. You will also receive a daily email summary of messages.

Holiday Cover
You do not want to miss an important call because the signal is bad on the beach or up in the hills. Our Kendlebell PAs will take your calls, answer them, and let you know as per your instructions.
For the messaging service, a Kendlebell PA will answer your calls with your company name and take the caller’s name, number, and a brief message. These messages will be emailed to you daily at the close of business and you can decide whether to review while on holiday or at the end of the holiday.
To provide a booking service we need to know what is already booked. If you already use an online diary, we will need access. We will ensure that your diary is kept completely up to date, dealing with new appointments, cancellations or change of time / date of other appointments daily while you enjoy your holiday.

Overflow Call Answering
An overflow call answering service helps your organisation during periods of high call volume. To prevent callers from being forced to wait for an available staff member, or to leave a voicemail or wait for a return call, excess calls can be routed through to your Kendlebell Call Centre PAs who are trained and available to assist. This will, in turn lead to faster service and result in higher levels of customer satisfaction. By not missing a call, you will not lose out on a potential new customer. Potential customers who do not get through to the office could possibly just ring another supplier / competitor as they want an answer fast! Outsourcing your overflow calls will reduce training costs and everything else that goes along with hiring new staff. It will also allow you to increase sales by being able to handle higher volume of calls. There is no requirement to hire part time staff for sickness cover and annual leave. A good overflow call answering service can act as an extension of your office. The Call Centre PA’S will be trained to deliver service to the same standard as the company employees.

Telemarketing / Appointment generation
Kendlebell can follow up a direct mail shot or an email campaign by making a call and attempting to set up an appointment on behalf of our clients. This is a proven sales strategy and can be a very cost-effective method to grow your sales.
We will agree a script with our clients in advance of the calls which can be adjusted depending on the success levels of the calls.In the case of Diary Management, we can call those on waiting lists and fill the gaps so fees can be generated while the client is busy with appointments.

Customer Surveys by telephone
We will work with our clients to agree a suitable script / questionnaire before undertaking the telephone survey work. Using a suitable contact list (usually provided to us by our clients), we will conduct the telephone interview and update either on the clients or our own systems. We can identify ourselves as making the calls on your behalf or we can say it is by an independent agency. At the end of the project, we will supply the client with a summary of the information sought in the survey in an agreed format.

Database cleansing services
Typically, we will be provided with a database from our customers that may be out of date, not checked recently or the contact person is not clearly identified. Our team will then take this data, phone the various companies and verify the data on the clients’ database. Sometimes, where we don’t have telephone numbers, we will verify the data by way of internet search. At the end of each project, our clients will be provided with an updated database.

Back Office Processing
Are your back-office processes damaging your effectiveness and proving too costly? Does it take up much of your time doing basic administration? Is it routine work that could be outsourced? Do you have difficulty scheduling work when it is very busy
Kendlebell can lower your costs and increase your productivity today. Whether you require help logging enquiries, need orders or data processed or outbound mailing we can assist you. We help clients provide training to their nominated Kendlebell PA’s, so we not only cater to your needs but exceed service levels. Kendlebell will agree a detailed specification of the services required with our customer and then agree a detailed modus operandi as how we will deliver the services on behalf of our customer.

Virtual Business Address
Your new localised address can be used on all company stationery; letterheads, business cards, web site and any other promotional material. This will enhance your corporate image and ensure you give that all important professional first impression. We will collect all your new mail at this localised address and we will have it forwarded anywhere in the world, to any private address. Alternatively, if you are passing by, you can drop in and collect it. Our team will sort and forward your post efficiently and proficiently, ensuring that your mail is forwarded on to you as quickly as possible. If you want to look local , you need a localised business address.

Localised Telephone Numbers
Area call numbers
Kendlebell provide true local numbers e.g. Dublin 01, Cork 021, Limerick 061, Galway 091. We can provide this service for a wide range of customers both located in Ireland and abroad. Using these local numbers can increase the effectiveness of your localised adverts as you will appear to be in the same area as the customer.
• local telephone numbers – all 107 local telephone area codes covered
• UK, Northern Ireland and international numbers are also available
• Ideal for expanding your local reach in publications
Non-Geographic numbers – Kendlebell can also supply you with a 1800 (freephone number) or an 0818 Universal numbers).

We provide a very Personalised and Cost effective service. Kendlebell in Fairview currently have circa 200 customers ranging from quite large companies for whom we provide a range of the services listed above often connecting remotely to their in-house systems to start -ups and smaller companies where we are typically acting as their message centre of Virtual reception. We pride ourselves on providing a professional and effective service.

We have recently received a Business All-Star Accreditation
This accreditation is an outstanding achievement and recognises the hard work and dedication of our team in providing a best in class service to all our customers. Business All-Star accredited companies are defined as; progressive, indigenous Irish businesses which meet the highest standards of verified performance, trust, and customer centricity. We would like to thank our customers who validated the mystery shoppers of the Business All Star Foundation who acknowledged our customer focus and continuous high standards.

The award is recognising best in class and Kendlebell are proud to hold this Accreditation and will continue to deliver high standards of professionalism and customer focus as these are the reasons that attract new customers and continue to hold onto existing customers. In achieving this accreditation, we join a unique group of businesses and we believe this continues to demonstrate our commitment to improving our service to our customers and suppliers. The three pillars of All-Ireland Business All-Star accreditation are Performance, Trust and Customer Centricity.

Our website address is: www.kbell.info

 

What Is a Virtual Business Address?

 

A virtual business address is a real, physical address that you can use for your business correspondence without actually renting or occupying office space there. It’s perfect for small businesses that operate remotely or from home but still want a professional image.

With a virtual business address, you can:

• Receive mail and packages securely

• Register your company with a professional address

• Boost your credibility with clients

• Keep your personal address private

 

Why Use Kendlebell for Your Virtual Address?

 

Kendlebell offers more than just a mailing address – it provides a professional presence backed by excellent customer service and flexibility.

Here are the key benefits:

 

✅ Prestigious Locations

Kendlebell offers an address in reputable area,  which adds a level of professionalism and trust to your brand – especially compared to using a home address or P.O. box.

✅ Mail Handling Services

Your business mail is received, stored, or forwarded to you based on your instructions. Kendlebell’s team ensures that nothing important is missed, whether it’s a letter from a client or a document from Revenue.

✅ Privacy and Security

Using your home address as your business address can put your privacy at risk. Kendlebell provides a secure and discreet alternative.

✅ Ideal for Company Registration

Whether you’re setting up a limited company or a sole trader business, a virtual address from Kendlebell can be used for official registration with the Companies Registration Office (CRO) and other entities.

✅ Add-On Services

Need more than just a business address? Kendlebell also offers telephone answering services, call forwarding, diary management, and more – making it easy to scale your virtual operations.

 

 

 

Who Is It For?

 

Kendlebell’s virtual business address is ideal for:

• Startups looking for a low-cost, professional presence

• Home-based entrepreneurs who want to protect their privacy

• International companies wanting an Irish presence

• Remote teams

• Freelancers and consultants

 

 

A virtual address is a small investment with a big impact. It enhances your credibility, supports your business image, and keeps you organized. With Kendlebell, you’re not just renting an address – you’re partnering with a team that understands your business needs.

 

Ready to make the switch? Visit Kendlebell.ie to learn more about their virtual office solutions and get your business looking more professional in minutes.

 

Visit our service page here for more information on all our services.

For any queries please contact us here or call us on 1800 839 955

Have you ever tried calling a supplier or service provider and after 5 rings it goes to an answer machine?

What do you do?

• leave a message?
• think they are understaffed?
• not sure if they are really there, and open for business?
• leave and call an alternative?

Your phone is vital for business and how you handle your calls is vital to your reputation and indeed new business calls. If you don’t answer the call, you may not get the message. It may be worth checking how many calls came in and how many were answered, left a message or did nothing. The “did nothing” calls are the ones where you may have lost new business or annoyed an existing customer.

‍Managing unexpected surges in incoming calls is a constant balancing act. Many companies are not set up for overflow calls, they can’t afford to over-staff receptionists, so the customer experience suffers.

Kendlebell have a solution!

‍Outsourcing overflow calls can be a solution as it can support your phone staff and prepare you for unknown ebbs and flows in customer calls. It can help you delight current customers and convert new prospects, all while ensuring you never miss another call. Learn more about Kendlebell here 

What is Overflow Call Answering?

‍Overflow Call Answering refers to any incoming calls that your staff can’t answer. ‍Sometimes, the causes of call overflow are more predictable. If a Bank Holiday is imminent, there may be surge in demand for booking / products. Monthly invoice queries often generate calls.

‍Overflow call solutions can support expected and unexpected increases in call volume so you can capture more business through the phone.

How to manage Overflow Calls

‍Hiring full-time staff to manage excess calls doesn’t always make financial sense for a business. ‍In these cases, outsourcing phone support is a scalable and cost-effective option.

‍Here are 3 call overflow solutions to reduce your rate of missed calls:

1. Rely on a Telephone Call Centre for Overflow Call Answering

Employ an overflow call centre to handle call volume surges, take the pressure off your team and elevate your customer service. ‍Depending on your needs, call centres can answer incoming calls, take orders or make appointments and take cancellations. Kendlebell can set up call forwarding after a set number of rings or when the phone line is unavailable.

‍Typically, larger organisations that receive hundreds of calls per day stand to benefit from a designated or outsourced call centre. Some examples include tech companies, financial and legal services companies, retailers and healthcare agencies and professionals.

2. Hire a Virtual Receptionist

‍Virtual receptionists take on some of the roles of a traditional receptionist. They answer incoming calls, take notes, escalate conversations and make appointments. Kendlebell also learn about your business to help assess the importance of a call. ‍Medical consultants, marketing agencies, real estate agencies and law firms tend to take advantage of virtual receptionists.‍

3. Use a Business Phone Answering Service and Message Taking

‍For some companies, the majority of callers just need to be routed to another person or department. In these cases, answering services are a great solution. ‍Answering service agents essentially act as a switchboard to send calls to specific team members. They can answer simple, non-technical or industry-specific questions, such as, “Where is your business located?” or “What are your hours of operation?”

Kendlebell offer a Free Trial to businesses who wish to see does this service work for them. see HERE

 Pay for service as you receive it.

 A typical Business Phone Answering & Message Taking Service will invoice on a Pay as you go model. Companies using such services are charged only for the calls taken and messages relayed. The costs are completely variable, and it allows the company to match its costs with its revenue. Kendlebell have a price calculator on their website so you can estimate the monthly costs based on your projected volume. learn more here 

Check out your Call Answering metrics

‍Outsourcing phone answering to a call centre or answering service might save you from hiring another full-time employee.

So, it is advisable to check out some statistics of your own first

Average Abandon Rate: Abandon rate measures the number of inbound phone calls that are dropped by the customer before speaking to someone. To measure the average abandonment rate, divide the number of abandoned calls by the overall number of calls you’ve received. One thing to note: Most companies leave out any calls that were dropped within the first five seconds.

Average Time to Answer: The average time to answer, or the average speed to answer, measures how long it takes for an agent to pick up the phone. It specifically calculates how long an agent’s phone rings before he or she picks up, not how long your customer was spent in queue.

Average Time in Queue: On the other end of the spectrum, the average time in queue measures the customer’s time spent waiting for someone to pick up the phone. This call centre metric correlates with customer satisfaction, especially given that customers aren’t willing to wait more than a minute for a business to answer the phone.

 

‍Missing calls doesn’t have to be the norm for your business.

Kendlebell Overview 

Kendlebell was set up In Ireland in 2006 and now have 4 offices providing a diverse range of services to the SME market. We provide a range of Outsource Solutions to the Business Community. Learn more about Kendlebell here 

Among our services are:

Business Telephone Answering / Message Taking.

We provide a personal telephone answering service for your business calls. All your calls are answered by your own PA, giving you peace of mind that you will never miss another new enquiry again. A call answering script is agreed in advance. All your business calls are answered in a professional and friendly manner as if we were part of your team. Our Business phone answering service is delivered at a fraction of the cost of employing staff, involves no administration and gives an excellent first impression. Messages are passed to you instantly by either text-to-mobile, email or you can phone in and speak to your Kendlebell PA at any time.

Virtual Reception services

The Kendlebell team will act exactly as you would expect any receptionist to operate. They will take all incoming calls and transfer them through to the direct dial or mobile of the member of staff sought. If these individuals are not available, they can give callers the option to leave a voicemail or simply take a message which the PA will send on immediately. They will do so immediately by text or email with an end of day report summarising all your calls being sent as well. All of this is done seamlessly and without the company’s customers being aware that you are suing a virtual receptionist from Kendlebell.

Customer Helpdesk / Order Taking

Services include capturing caller’s details and asking qualifying questions to get further information you may require. With each client, we agree call handling instructions to ensure our services benefit your company, freeing up your time to concentrate on running your business. We can link to your CRM /Sales Systems remotely and securely. We also provide cold call screening as part of our phone answering services. Messages will be forwarded on to you immediately by email or text, alternatively we can save and forward these messages at an agreed time. You will also receive a daily email summary of messages.

In today’s fast-paced world, first impressions count more than ever—especially in business. When a customer calls your company, what greets them says a lot about your brand. So, ask yourself: are you still letting calls go to voicemail?

 

If so, it’s time to consider a smarter alternative—Kendlebells Call Answering Service. Here’s why more businesses are making the switch and never looking back.

 

 

1. Voicemails Feel Like a Dead End

Let’s face it—most people hate leaving voicemails. It feels impersonal, outdated, and frankly, like their message might never get heard. In fact, research shows many people hang up when they hear a voicemail prompt, never to call back again. That’s potential business, gone.

With Kendlebell, your callers are greeted by a real human—friendly, professional, and ready to help. No robotic voice, no “beep,” just instant connection.

 

 

2. Every Call Is a Missed Opportunity

Every missed call could mean:

• A lost sale

• A frustrated customer

• A tarnished reputation

Kendlebell makes sure that doesn’t happen. We answer your calls promptly, take accurate messages, and even handle simple queries—so you can focus on running your business while we keep your customers happy.

 

 

3. A Personal Touch Makes a Big Difference

When someone answers the phone, it shows you care. It says, “Your call matters to us.” That small gesture can be the difference between a customer choosing you or your competitor.

Kendlebells’ team is trained to match your brand tone, meaning callers won’t even realise they’re speaking to an outsourced service. It’s seamless, personal, and professional.

 

 

4. Voicemail Creates Delay—We Deliver Action

Voicemails pile up. They take time to listen to, sort, and respond to. By the time you get around to returning a call, your customer might already have moved on.

With Kendlebell, you get instant message delivery—via email, SMS, or your preferred method. Need us to transfer urgent calls directly to you? We can do that too.

 

 

5. Scalable, Affordable, Reliable

Whether you’re a solo entrepreneur or managing a growing team, Kendlebells grows with your business. You only pay for what you use, without the overheads of a full-time receptionist. It’s cost-effective, and always there when you need us.

 

 

 

Voicemail belongs in the past. If you’re serious about customer service, lead capture, and protecting your reputation, it’s time to pick up the phone with Kendlebell.

Let us be the friendly voice that keeps your business ringing with success.

Try Kendlebell today. Your customers—and your bottom line—will thank you.

 

 

Visit our service page here for more information on all our services.

For any queries please contact us here or call us on 1800 839 955.

Many businesses now outsource their call answering to a third party. This makes sense for several reasons which are outlined below.

Allows you and your staff to get on with your core business
Answering phones can be a bit of a chore. It often distracts from getting on with your core business, whether that be selling, fixing, advising or building. When you outsource your Call Answering, this will free up you and your staff to get on with what is important to your business. Many incoming calls are people trying to sell products that you may not need!

Makes your business sound more professional
Answering your business phone is often the first point of contact you have with prospective customers, suppliers, partners etc. It is therefore very important that you create a good first impression. When you outsource your Call Answering, your calls are being answered by trained assistants whose sole job is to answer the phone punctually and in a pleasant and professional manner just as if it were you

Makes your business sound more established
For companies who are starting out or are in the growing phase, employing a call answering service makes your company sound more established. With the best Call Answering Services, your callers receive a menu of options and are greeted in a very professional manner. You may not have staff available to take calls as everyone is busy.

Allows businesses to realise cost savings when compared to having full time staff answering calls
When you outsource your Call Answering you are typically charged per call combined with a fixed management fee. This means that you are only charged for the calls taken. When you compare this to having full time staff answering calls, there are considerable cost savings to be made by outsourcing your calls to a professional Call Answering firm. See our pricing calculator here

Reduce waiting time for callers
Callers trying to reach a live person sometimes must wait. When you use an outsourced Answering Service, your customers do not have to wait. Their calls will be answered immediately and transferred through to the correct person or a message will be taken and sent straight away by email/text to the intended recipient. This reduces frustration and ensures callers receive a speedy and professional service.

Keep calls coming in, no matter what happens
If your office needs to be closed for any reason (emergency, weather, power outage, staff illness, holidays), a remote Call Answering Service keeps working. Even when the unexpected happens, your company is still “open for business” – or appears that way to all callers. No calls are missed, and appropriate messages are taken and sent to staff. After hours calls can be covered also.
The above are just some of the reasons why you should consider outsourcing your calls to a Call Answering Service like Kendlebell. Visit our website here 

Kendlebell Overview

Kendlebell was set up In Ireland in 2006 and now have 4 offices providing a diverse range of services to the SME market. We provide a range of Outsource Solutions to the Business Community. Among our services are:

• Telephone Answering / messaging
• Virtual Reception services
• Diary Updates
• Order Taking
• Back Office Processing
• Credit Card Processing
• 24/7 cover
• Telemarketing
• Customer Surveys
• Database cleansing

We provide a very Personalised and Cost effective service. Kendlebell in Fairview currently have circa 200 customers ranging from quite large companies for whom we provide a range of the services listed above often connecting remotely to their in-house systems to start -ups and smaller companies where we are typically acting as their message centre of Virtual reception.

We pride ourselves on providing a professional and effective service.

Our website address is: www.kbell.info