Telephone Surveys are a method of data collection wherein interviewers contact respondents via telephone to conduct an interview by asking the respondents a list of predetermined questions.

What is the purpose of Telephone Surveys?

Telephone surveys are widely used in certain types of research, particularly market surveys. Professional market research companies utilise the latest technology in telephone surveying, for example, computer-based systems with automatic random digit dialling and forms for the easy and direct entry of response data.

Studies have shown that data collected in telephone interviewing are as valid as data collected by other survey methods (questionnaire, face-to-face interview). However, the researcher considering a telephone survey needs to be aware of certain limitations of this method of data collection. If the survey is planned accordingly, telephone surveys can be very successful.

The decision on whether a telephone survey is a suitable method for a particular survey will depend on factors such as: the topic under investigation; whether or not sensitive or complex issues are being explored; the depth of responses sought; and whether visual aids are necessary to explain the point.

Learn more about Kendlebell’s Telephone survey service here 

There are many advantages to conducting telephone surveys

Among these are:

• Agents get immediate feedback to the questions they are asking.
• The conversation is relatively private between the agent and the caller
• Calls can be made 24 hours a day, 7 days a week
• Internet based calls can be free or very low cost.
• Most people have a telephone. No specialist equipment is needed.
• If there is an answerphone, the agent can leave a message if the person isn’t available to take their call.
• If the agent doesn’t have a telephone number readily available, there are plenty of services which will help you get a number.
• Answers in a telephone survey are inclined to be more accurate because the agent has the ability what is meant by the question.
• Agents also have an increased opportunity to notate comments, suggestions, and ideas.
• Businesses can use telephone surveys and the interaction with their customers to help re-inforce the impression that the business takes a personal interest in their customer’s experience.
• When agents are conducting telephone surveys, they can use the opportunity to escalate complaints and outstanding issues to their company’s customer service department.

 

Why outsource your Telephone Surveys?

Outsourcing your business surveys to Kendlebell has many benefits: –

• the survey will be completed on time and on budget
• the agents are very experienced at carrying out these surveys and ensuring that the respondents are comfortable answering the questions
• an outside agency can ensure confidentiality
• the agents are focused on each project and will not get distracted
• it is very cost effective to outsource business telephone surveys compared to internal staff carrying it out as they may have to be trained, reallocated from other tasks (which still must be competed), and may get distracted by current tasks and customers

 

Call Kendlebell for a quotation and see how cost effective outsourcing your telephone surveys can be. Visit www.kbell.info for more information

Unlock Your Entrepreneurial Potential: The Benefits of Becoming a Kendlebell Franchisee

Are you ready to embark on an exciting entrepreneurial journey? Becoming a Kendlebell franchisee offers a unique opportunity to join a well-established and reputable call answering service provider. Here’s why partnering with Kendlebell could be the best decision you make for your career and financial future.

 

Established Brand Recognition

When you become a Kendlebell franchisee, you’re aligning yourself with a brand that is already recognized and trusted in the industry. This immediate brand recognition can significantly reduce the challenges associated with building customer trust and loyalty from scratch. Our name is synonymous with reliability, professionalism, and excellence.

Comprehensive Training and Support

Starting a business can be daunting, but with Kendlebell, you’re never alone. We provide extensive training programs that cover every aspect of running a successful franchise, from customer service techniques to backend operations. Our ongoing support includes marketing assistance, operational guidance, and regular updates to keep you ahead in the industry.

Proven Business Model

One of the most significant advantages of joining a franchise is the ability to follow a proven business model. Kendlebell’s success formula has been tested and refined over the years, ensuring that you have a blueprint for success. This reduces the risk and uncertainty typically associated with new business ventures.

Access to Cutting-Edge Technology

In the call answering service industry, staying ahead of technological advancements is crucial. As a Kendlebell franchisee, you’ll have access to our state-of-the-art technology and backend systems. This includes advanced call routing, CRM integration, and real-time reporting tools that enhance efficiency and customer satisfaction.

Flexible Work Environment

A Kendlebell franchise offers the flexibility to create a work-life balance that suits your needs. Whether you prefer to work from a dedicated office space or remotely, our systems are designed to support a flexible working environment. This adaptability makes it easier to manage your business while enjoying personal time.

Lucrative Market Demand

The demand for professional call answering services is growing as businesses recognize the importance of excellent customer communication. By joining Kendlebell, you tap into a lucrative market with diverse clientele ranging from small businesses to large corporations. Our comprehensive service offerings ensure that you can cater to various industry needs.

Marketing and Promotional Support

Effective marketing is essential for business growth, and as a Kendlebell franchisee, you’ll benefit from our robust marketing strategies. We provide you with promotional materials, digital marketing support, and strategic campaigns designed to drive customer acquisition and retention.

Community and Networking Opportunities

Being part of the Kendlebell family means joining a network of like-minded entrepreneurs. This community offers valuable networking opportunities, sharing of best practices, and support from fellow franchisees. The collaborative environment fosters growth and innovation, helping you achieve your business goals.

 

 

Ready to embark on this exciting journey? Contact us today to learn more about how you can become a Kendlebells franchisee. Visit our Franchise Information page for detailed information.

---

Feel free to reach out to us at Contact Information or visit our website for more detail

 

The Impact of Personalized Call Answering on Customer Loyalty

In today’s competitive business landscape, customer loyalty is more valuable than ever. Businesses that can establish strong relationships with their customers often enjoy higher retention rates, better word-of-mouth referrals, and increased revenue. One of the most effective ways to enhance customer loyalty is through personalized call answering services. A professional and tailored approach to customer interactions can significantly impact how customers perceive and engage with your brand.

 

Understanding Personalized Call Answering

Personalized call answering goes beyond simply picking up the phone and following a script. It involves:

• Recalling previous interactions

• Offering customized solutions based on their history with the company

• Maintaining a friendly and professional tone that aligns with the brand’s image

This level of attentiveness makes customers feel valued and heard, fostering a deeper emotional connection with your business.

 

 

How Personalized Call Answering Enhances Customer Loyalty:

 

1. Builds Stronger Relationships

Customers are more likely to return to businesses where they feel recognized and appreciated. When a customer service representative remembers past conversations and understands their needs, it establishes trust and a sense of familiarity that strengthens the relationship.

 

2. Improves Customer Satisfaction

A personalized approach leads to faster issue resolution and more relevant support. When customers do not have to repeat their concerns or explain their history each time they call, their experience becomes smoother and more satisfying.

 

3. Creates a Competitive Edge

Businesses that provide exceptional customer service stand out from competitors. A call answering service that prioritizes personalization gives customers a reason to choose your company over others offering similar products or services.

 

4. Encourages Word-of-Mouth Marketing

Customers who receive excellent, personalized service are more likely to recommend your business to friends and family. Positive experiences lead to organic referrals, which can significantly boost your brand’s reputation.

 

5. Increases Retention Rates

Customers who feel valued are less likely to seek alternatives. A personalized approach to call answering reduces customer churn and ensures that clients stay loyal to your brand for the long term.

 

Visit our service page here for more information on all our services.

For any queries please contact us here or call us on 1800 839 955.

In today’s fast-paced business world, customer service efficiency is paramount. One technology that has revolutionized the way businesses handle customer interactions is Interactive Voice Response (IVR). Whether you’re managing a call centre, handling customer queries or streamlining internal communications, IVR can be a game-changer.

 

What is Interactive Voice Response (IVR)?

Interactive Voice Response (IVR) is an automated telephony system that interacts with callers, gathers information and routes calls to the appropriate recipient. It uses pre-recorded voice messages or text-to-speech technology to provide instructions to callers. IVR systems can handle high volumes of calls, making them indispensable for businesses aiming to improve customer service efficiency.

 

Key Features of IVR

 

1. Call Routing and Forwarding
   • Smart Call Routing: IVR systems can direct calls to the appropriate department or individual based on the caller’s responses. This ensures that customers are quickly connected to the person or department best equipped to handle their needs.
   • Time-Based Routing: Calls can be routed based on the time of day, ensuring that customers are directed to the right resource during business hours or after-hours support.
2. Self-Service Options
   • Account Management: Customers can access and manage their accounts through IVR systems. Whether checking balances, making payments or updating information, IVR allows customers to perform these tasks without speaking to an agent.
   • Information Retrieval: IVR can provide callers with instant access to information such as store hours, directions or product details.
3. Integration with CRM Systems
   • IVR can be integrated with Customer Relationship Management (CRM) systems to provide a more personalized experience. This integration allows the system to identify the caller and tailor responses based on previous interactions or stored customer data.
4. Multilingual Support
   • IVR systems can cater to a global audience by offering multiple language options, ensuring that customers can interact in their preferred language.
5. Scalability
   • IVR systems are highly scalable, making them suitable for businesses of all sizes. Whether you’re a small business or a large enterprise, IVR can be customised to meet your specific needs.
6. Data Collection and Analysis
   • IVR systems can collect data on customer interactions, such as call duration and common inquiries, which can be analysed to improve service delivery and customer satisfaction.

 

Benefits of IVR for Your Business

• Enhanced Customer Experience: IVR systems reduce wait times and ensure customers are directed to the right department without unnecessary transfers. This results in a smoother and more satisfying customer experience.
• 24/7 Availability: IVR systems can operate round-the-clock, ensuring that your customers can access information and services at any time, even outside of regular business hours.
• Improved Call Handling Efficiency: With IVR, calls are automatically routed to the right department or agent, reducing the chances of errors and ensuring that customer queries are resolved more quickly.
• Increased Productivity: IVR streamlines call handling, allowing your employees to focus on more complex tasks. This not only increases productivity but also enhances job satisfaction by reducing the burden of repetitive inquiries.

 

Why Choose Kendlebell for Your IVR Needs?

Implementing an IVR system requires expertise to ensure it is optimized for your business needs. Kendlebell specialises in providing tailored IVR solutions that align with your company’s objectives. With years of experience in the field, Kendlebell offers:

• Customised Solutions: IVR systems designed specifically to meet your business requirements.
• Expert Support: Ongoing support and maintenance to ensure your system runs smoothly.
• Comprehensive Training: Training for your team to effectively manage and utilise the IVR system.
• Reliable Technology: Access to the latest IVR technology, ensuring your business stays ahead of the curve.

 

For any queries please contact us here or call us on 1800 839 955.

Diary Management Services  – outsource to the professionals and never miss a call!

Kendlebell provide Diary Management Services on behalf of a variety of customers, mostly professionals e.g., Physiotherapists, Doctors, Dentists. This involves the client outsourcing their online diary to Kendlebell which we can access securely and update as necessary. Typically, the calls will involve either making, changing, or cancelling an appointment. We can take volumes of calls for each client every day and it frees up our client to provide their services, safe in the knowledge that Kendlebell will fill up their diary with appointments and ensure they never miss a call.

Our Diary Management team provide a personal, friendly approach that can really make an impact and promote a professional experience with your business contacts, right from the start. Your diary management appointment scheduling will be as if it is your own staff doing it for you. In some cases, we provide administration services as well to our clients such as updating email and confirming appointments on their diary and contacting the patient to inform them of their appointment time.

For more on our Diary Management Service look here. 

Examples of Diary management Clients are as follows:

Physio Eireann – Physiotherapists with 2 branches based in Donegal.

Here is what Ciara Mooney, Clinical Director has to say about our services:

“We have been using Kendlebell for over five years now and would be lost without them. We cannot justify the cost of full-time admin and with Kendlebell, our calls are answered Mon-Fri 9-6 without fail. We don’t have to worry about getting cover for annual leave, maternity, or sick leave. They are efficient, professional and look after our patients as if they were part of our team.”

Another example is Ultrasound Ireland for whom we provide Reception and Diary Management Services. Kyle Bolton, Director, comments as follows:

“We’ve been using Kendlebell at Ultrasound Ireland for over 10 years. It’s been a tremendous help in helping us maintain a high level of customer service and availability. I highly recommend Kendlebell. We are very happy with the service and are looking forward to working together for many more years.”

 

Kendlebell are in business 15 years and provide Inbound, Outbound as well as other telephone support services. Visit www.kbell.info to learn more about these services.

Outsourcing your business calls to an answering service offers numerous advantages. By doing so, you can enhance efficiency, decrease costs, improve staff retention, boost sales growth, and provide better customer satisfaction to your client base.

Your calls will be handled professionally and cost-effectively.

When you outsource your call answering to an external call center, your calls are managed by trained professionals who specialize in handling such inquiries. This service is available at a considerably lower cost compared to hiring a receptionist. You only pay for the services you need, without the burden of salaries. Additionally, you can choose suitable service packages tailored to your specific call volume requirements.

Access to advanced technical infrastructure.

Most telephone answering services utilize cutting-edge technology to meet the increasing demands of their clients. By outsourcing your calls, you can benefit from this infrastructure without having to make your own investments. Your service provider will deploy their own customized systems to efficiently handle your calls and provide feedback on call volume and duration.

Frees up resources in your business.

Engaging an answering service helps you manage your business more efficiently. By offloading customer handling to a team of experts, you can allocate your existing staff to focus on core business products and services. This leads to noticeable improvements in performance, resulting in higher sales and profitability.

Never miss an appointment.

Outsourcing your telephone answering needs increases your chances of meeting sales targets. Calls from existing and potential customers will no longer go unanswered or be directed to voicemail. The answering service typically has access to your schedule and can reassure callers while scheduling suitable appointments. This ensures that you don’t miss out on potential business opportunities, thus facilitating business growth.

Create a positive first impression and provide better customer satisfaction.

When you outsource your calls to an answering service, you entrust them to knowledgeable experts trained in effectively connecting and empathizing with customers. Your clients will be greeted by personal assistants capable of handling their requests, leaving a lasting positive impression and fostering customer loyalty. Retaining existing clients is more cost-effective than constantly seeking new ones.

Existing staff can focus on their core responsibilities.

By outsourcing your call answering, your existing staff can concentrate on their specialized tasks, whether it’s sales, administration, or creativity. This reduces burnout, improves staff retention, and provides incentives for longer-term commitment. You no longer need to worry about staff absences due to sickness or holidays, as the answering service is always fully staffed and ready to handle your calls.

Considering all these benefits, outsourcing your call answering makes perfect sense.

For any inquiries, please feel free to contact us or call us at 1800 839 955.

If you are getting to the point in your company’s growth where you are struggling to meet growing volume, it makes sense to consider Business Telephone Call Answering. This will help your business in many ways.

Top notch Business Telephone Call Answering

When you outsource your business telephone answering to an outsourcer, you can avail of many advantages. A typical outsourcer will work with you to produce well-developed call scripts for their agents. Most reputable outsourcers will provide speech training to their agents so that problems related to speech rate, accent etc do not arise during customer interactions. In addition to the above, all outsourcers will give their agents access to sophisticated CRM packages so that the agent always has full details available when dealing with a customer.

Makes sense financially to outsource Business Telephone Call Answering

Outsourcing your Business Telephone Call Answering can bring significant savings to a business. Developing your own in-house call centre can be very expensive and time-consuming. It requires significant investment in hardware, recruitment, and training. Generally, business owners try to handle incoming calls by hiring full-time agents. This brings the problem of unnecessary expenses as they must pay a salary, for holidays, sick leave and of course, when business is slow. By outsourcing, you can cut your cost per call, saving on staff and equipment, and only paying for the service on a “by Call” basis. i.e. This avoids the need to carry large fixed costs and allows you to incur expense only when you need to. See how much it will cost for your business by visiting our website here.

Maintain a professional image by outsourcing your Business Telephone Call Answering

When calls are being answered quickly and in a professional manner, it creates the correct impression for your customers. It portrays your company image as being pro-active and customer friendly. The agent will answer your calls to a script as agreed with you and will either patch the call through to the right person in your business and take a message and email or text on.

Scalable by outsourcing you Business Telephone Call Answering

By outsourcing your Business Telephone Call Answering, you are effectively scaling to meet demand. This will allow you to have all your calls answered professionally whether you are busy or in a quiet period. This can be very difficult to do with an internal team, requiring hiring and firing on a seasonal basis. It also means that you eliminate the requirement to deal with service outages. Most reputable Business Telephone Call Answering will be supported by world-class technicians who can deal with outages efficiently, restoring service quickly.

Creating a good first impression by outsourcing your Business Telephone Call Answering

By outsourcing your Business Telephone Call Answering you are ensuring that your calls will be answered in a professional and customer friendly manner. This will ensure the best possible response to customer enquiries on every call. You will typically work with the outsourcer to ensure that their staff are well trained in how to answer your calls. This means that whether the call is a prospective lead, information request or just a general enquiry, your customers and business partners will be answered efficiently and accurately.

Out of Hours calls by outsourcing your Business Telephone Call Answering

One of the key advantages to outsourcing your Business Telephone Call Answering is that you can avail of 24/7 availability. You are not relying on your staff to work overtime or be available all day around. At the present time, customers want companies to be available around the clock so that queries related to products or services can be resolved at any time. For customers offering an E-Commerce offering, round the clock support is not even an option. It is essential. For businesses with markets in the USA or Australia capturing enquiries during their local business hours need to be handled during those hours. If you outsource your business telephone answering service, 24/7 service can be provided to your customer base.

Improved customer service by outsourcing your Business Telephone Call Answering

To allow companies to stand out when compared to their competition, first class customer service is required. If calls are not answered on time and in a professional manner, this can lead to a diminution in customer satisfaction levels among their customers. This where outsourcing your Business Telephone Call Answering can help. Availing of such outsourced services can be helpful to companies as it will ensure that they always have high quality customer service without letting customer calls go unanswered. On a typical customer service call, customers are greeted personally at the start of the call, invited to share their problems, and are provided with prepared satisfactory resolutions to their problems in a timely manner. All of this contributes to better customer service.

Frees up time to spend on what really matters to your business.

In the business world, time is everything. You need to manage all aspects of the business to ensure your company’s growth. By opting to outsource your Business Telephone Call Answering, you do not have to manage core and non-core business activities in tandem anymore, which means you can focus on what really matters for your business growth. You can do this in the knowledge that all your incoming, sales and customer service calls are being handled in a professional manner.

An integrated approach by outsourcing your Business Telephone Call Answering

Outsourcing your Business Telephone Call Answering can easily integrate very well with your existing customer structure. For example, incoming customer service calls can be handled by the outsourcer after they have trained their agents while more sensitive call such accounts queries can be taken directly by the internal staff of the company. This will work seamlessly without quality being compromised in any way.

Conclusion – outsourcing your Business Telephone Call Answering

By outsourcing your Business Telephone Call Answering, you can ensure that your calls are answered quickly and politely, take advantage of the technology which most outsourcers will have invested in, and ensure that you have available to you at all times a large team of polite and knowledgeable call experts. This can all be done in a very cost-effective manner freeing up funds which can be invested in other parts of the business. Kendlebell provide a range of outsourced business telephone answering services to the Irish market. See more www.kbell.info See details of our company below.

Kendlebell Overview

Kendlebell was set up In Ireland in 2006 and now have 4 offices providing a diverse range of services to the SME market. We provide a range of Outsource Solutions to the Business Community. Among our services are:

Business Telephone Answering / Message Taking.

We provide a personal telephone answering service for your business calls. All your calls are answered by your own PA, giving you peace of mind that you’ll never miss another new enquiry again.

A call answering script is agreed in advance. All your business calls are answered in a professional and friendly manner as if we were part of your team. Our Business phone answering service is delivered at a fraction of the cost of employing staff, involves no administration and gives an excellent first impression. Messages are passed to you instantly by either text-to-mobile, email or you can phone in and speak to your Kendlebell PA at any time.

Virtual Reception services

The Kendlebell team will act exactly as you would expect any receptionist to operate. They will take all incoming calls and transfer them through to the direct dial or mobile of the member of staff sought.

If these individuals are not available, they can give callers the option to leave a voicemail or simply take a message which the PA will send on immediately.

They will do so immediately by text or email with an end of day report summarising all your calls being sent as well.

All of this is done seamlessly and without the company’s customers being aware that you are suing a virtual receptionist from Kendlebell.

Diary Management Services

Our PA’s can answer your calls and make appointments, saving you up to 70% of the cost of employing a receptionist.

While you are busy in meetings or with clients, your dedicated team of PA’s at Kendlebell can be taking calls and booking appointments for you as well as making entries into your online diary. We can access your online diary securely using a Username and Password. Their personal, friendly approach can really make an impact and promote a professional experience with your business contacts right from the start.

You can see your scheduled appointments any time online. We can take calls to fill in gaps in your diary or change appointments while you are busy.

Customer Helpdesk / Order Taking

Services include capturing caller’s details and asking qualifying questions to get further information you may require. With each client, we agree call handling instructions to ensure our services benefit your company, freeing up your time to concentrate on running your business. We can link to your CRM /Sales Systems remotely and securely. We also provide cold call screening as part of our phone answering services.

Messages will be forwarded on to you immediately by email or text, alternatively we can save and forward these messages at an agreed time. You will also receive a daily email summary of messages.

Holiday Cover

You do not want to miss an important call because the signal is bad on the beach or up in the hills. Our Kendlebell PAs will take your calls, answer them, and let you know as per your instructions.

For the messaging service, a Kendlebell PA will answer your calls with your company name and take the caller’s name, number, and a brief message. These messages will be emailed to you daily at the close of business and you can decide whether to review while on holiday or at the end of the holiday.

To provide a booking service we need to know what is already booked. If you already use an online diary, we will need access. We will ensure that your diary is kept completely up to date, dealing with new appointments, cancellations or change of time / date of other appointments daily while you enjoy your holiday.

Overflow Call Answering

An overflow call answering service helps your organisation during periods of high call volume. To prevent callers from being forced to wait for an available staff member, or to leave a voicemail or wait for a return call, excess calls can be routed through to your Kendlebell Call Centre PAs who are trained and available to assist. This will, in turn lead to faster service and result in higher levels of customer satisfaction. By not missing a call, you will not lose out on a potential new customer. Potential customers who do not get through to the office could possibly just ring another supplier / competitor as they want an answer fast! Outsourcing your overflow calls will reduce training costs and everything else that goes along with hiring new staff. It will also allow you to increase sales by being able to handle higher volume of calls. There is no requirement to hire part time staff for sickness cover and annual leave. A good overflow call answering service can act as an extension of your office. The Call Centre PA’S will be trained to deliver service to the same standard as the company employees.

Telemarketing / Appointment generation

Kendlebell can follow up a direct mail shot or an email campaign by making a call and attempting to set up an appointment on behalf of our clients. This is a proven sales strategy and can be a very cost-effective method to grow your sales. We will agree a script with our clients in advance of the calls which can be adjusted depending on the success levels of the calls. In the case of Diary Management, we can call those on waiting lists and fill the gaps so fees can be generated while the client is busy with appointments.

Customer Surveys by telephone

We will work with our clients to agree a suitable script / questionnaire before undertaking the telephone survey work. Using a suitable contact list (usually provided to us by our clients), we will conduct the telephone interview and update either on the clients or our own systems. We can identify ourselves as making the calls on your behalf or we can say it is by an independent agency. At the end of the project, we will supply the client with a summary of the information sought in the survey in an agreed format.

Database cleansing services

Typically, we will be provided with a database from our customers that may be out of date, not checked recently or the contact person is not clearly identified. Our team will then take this data, phone the various companies and verify the data on the clients’ database. Sometimes, where we don’t have telephone numbers, we will verify the data by way of internet search. At the end of each project, our clients will be provided with an updated database

Back Office Processing

Are your back-office processes damaging your effectiveness and proving too costly? Does it take up much of your time doing basic administration? Is it routine work that could be outsourced? Do you have difficulty scheduling work when it is very busy Kendlebell can lower your costs and increase your productivity today. Whether you require help logging enquiries, need orders or data processed or outbound mailing we can assist you. We help clients provide training to their nominated Kendlebell PA’s, so we not only cater to your needs but exceed service levels. Kendlebell will agree a detailed specification of the services required with our customer and then agree a detailed modus operandi as how we will deliver the services on behalf of our customer.

Virtual Business Addres

Your new localised address can be used on all company stationery; letterheads, business cards, web site and any other promotional material. This will enhance your corporate image and ensure you give that all important professional first impression. We will collect all your new mail at this localised address and we will have it forwarded anywhere in the world, to any private address. Alternatively, if you are passing by, you can drop in and collect it. Our team will sort and forward your post efficiently and proficiently, ensuring that your mail is forwarded on to you as quickly as possible. If you want to look local , you need a localised business address.

Localised Telephone Numbers

Area call numbers – Kendlebell provide true local numbers e.g. Dublin 01, Cork 021, Limerick 061, Galway 091. We can provide this service for a wide range of customers both located in Ireland and abroad. Using these local numbers can increase the effectiveness of your localised adverts as you will appear to be in the same area as the customer.

• local telephone numbers – all 107 local telephone area codes covered
• UK, Northern Ireland and international numbers are also available
• Ideal for expanding your local reach in publication

Non-Geographic number – Kendlebell can also supply you with a 1800 (freephone number) or an 0818 Universal numbers).

We provide a very Personalised and Cost effective service. Kendlebell in Fairview currently have circa 200 customers ranging from quite large companies for whom we provide a range of the services listed above often connecting remotely to their in-house systems to start -ups and smaller companies where we are typically acting as their message centre of Virtual reception. We pride ourselves on providing a professional and effective service

We have recently received a Business All-Star Accreditation

This accreditation is an outstanding achievement and recognises the hard work and dedication of our team in providing a best in class service to all our customers. Business All-Star accredited companies are defined as; progressive, indigenous Irish businesses which meet the highest standards of verified performance, trust, and customer centricity. We would like to thank our customers who validated the mystery shoppers of the Business All Star Foundation who acknowledged our customer focus and continuous high standards.

The award is recognising best in class and Kendlebell are proud to hold this Accreditation and will continue to deliver high standards of professionalism and customer focus as these are the reasons that attract new customers and continue to hold onto existing customers. In achieving this accreditation, we join a unique group of businesses and we believe this continues to demonstrate our commitment to improving our service to our customers and suppliers. The three pillars of All-Ireland Business All-Star accreditation are Performance, Trust and Customer Centricity.

Our website address is: www.kbell.info

 Phone Answering for Small Businesses

 Never miss a sales call again.

Sales calls are the lifeblood of your business. What is the point in spending money on marketing or any other aspect of your business if you are not going to make yourself available to answer clients calls throughout the day? Many small business owners are busy, too busy to answer all the calls coming into their mobile or business phone. They should consider outsourcing their call answering to a professional service such as Kendlebell. Getting just one sale a month through your telephone answering service could mean that it will pay for itself.

Outsourcing your calls can save you money in the long run

Telephone answering services represent a huge saving in comparison to handling your calls in-house. Not only do you avoid having to pay a salary, but you also save on the costs associated with having someone in the office. If a staff person is sick or on holidays, small businesses often have to pay a temporary staff person to cover this important service. Learn more about what Kendlebell can do for you here 

Free up time for you and your staff to grow your business

An outsourced phone answering service can handle many of the day-to-day enquiries, allowing you and your team to concentrate on growing your business. The phone answering company can filter and forward calls, so that you can screen calls during busy periods or times when you need to focus on working without distractions.

Manage your Diary.

Some phone answering services can be trained to use your calendar and diary software, which means they can book, cancel, and rearrange appointments for you. This is a great way to cut down on time-consuming administration.

Personalised Service

A top class Phone Answering service, like Kendlebell, will give you a very personalised service. This means that upon calling you, your customers will be greeted with a well-informed, polite, and friendly service, which will feel like a part of your actual business. You can give them service briefings, product descriptions and information about your staff, which allows the virtual receptionists to handle a lot of basic enquiries without ever interrupting you in the office.

No more HR issues

As well as reducing a key cost on your payroll, an outsourced phone answering service relieves you of all the added responsibilities and stresses of hiring and managing a dedicated receptionist. It allows you to outsource this activity in the knowledge that you will get a quality service at a lower cost.

 Using an outsourced Phone Answering Service can make you look bigger.

A Phone Answering Service lends your business a bit of legitimacy and the illusion of size. As far as your caller is concerned, they are dealing with a business of substance and resource as every call is answered everytime.

“Pay as you Go” service

Most outsourced Phone Answering services charge on a call completed basis. You only pay for calls taken on your behalf. If you are not busy your call answering bill will reflect this  and vice versa. Use Kendlebell’s price calculator to see your estimated costs and savings by clicking here 

Free Trials before committing

If you are not sure you really need an outsourced telephone answering service or want to test how effective it will be for your company, many providers offer a free trial like Kendlebell do. A free trial means that you can measure whether a virtual receptionist really will improve your business. During the Free Trial, you can check the actual quality of the Phone Answering service and, at the end of the Free Trial, the Phone Answering service will let you know very accurately what your likely bill is going to be at the end of each month. Kendlebell offer a 1 week free trail and you can learn more here.

Calls are answered promptly and during Overflow

Having an outsourced Phone Answering service means that calls will never dial out or go unanswered. As well as this, during busy periods, you can overflow your calls to the Phone Answering service and they will be able to handle any unexpected spikes in the number of calls, meaning that you’ll never lose out on potential business.

learn about all the services Kendlebell provide here 

Kendlebell Overview

Kendlebell was set up In Ireland in 2006 and now have 4 offices providing a diverse range of services to the SME market. We provide a range of Outsource Solutions to the Business Community. Among our services are:

Business Telephone Answering / Message Taking.

We provide a personal telephone answering service for your business calls. All your calls are answered by your own PA, giving you peace of mind that you will never miss another new enquiry again. A call answering script is agreed in advance. All your business calls are answered in a professional and friendly manner as if we were part of your team. Our Business phone answering service is delivered at a fraction of the cost of employing staff, involves no administration and gives an excellent first impression. Messages are passed to you instantly by either text-to-mobile, email or you can phone in and speak to your Kendlebell PA at any time.

Virtual Reception services

The Kendlebell team will act exactly as you would expect any receptionist to operate. They will take all incoming calls and transfer them through to the direct dial or mobile of the member of staff sought. If these individuals are not available, they can give callers the option to leave a voicemail or simply take a message which the PA will send on immediately. They will do so immediately by text or email with an end of day report summarising all your calls being sent as well. All of this is done seamlessly and without the company’s customers being aware that you are suing a virtual receptionist from Kendlebell.

Diary Management Services

Our PA’s can answer your calls and make appointments, saving you up to 70% of the cost of employing a receptionist. While you are busy in meetings or with clients, your dedicated team of PA’s at Kendlebell can be taking calls and booking appointments for you as well as making entries into your online diary. We can access your online diary securely using a Username and Password. Their personal, friendly approach can really make an impact and promote a professional experience with your business contacts right from the start. You can see your scheduled appointments any time online. We can take calls to fill in gaps in your diary or change appointments while you are busy.

Customer Helpdesk / Order Taking

Services include capturing caller’s details and asking qualifying questions to get further information you may require. With each client, we agree call handling instructions to ensure our services benefit your company, freeing up your time to concentrate on running your business. We can link to your CRM /Sales Systems remotely and securely. We also provide cold call screening as part of our phone answering services. Messages will be forwarded on to you immediately by email or text, alternatively we can save and forward these messages at an agreed time. You will also receive a daily email summary of messages.

Holiday Cover

You do not want to miss an important call because the signal is bad on the beach or up in the hills. Our Kendlebell PAs will take your calls, answer them, and let you know as per your instructions. For the messaging service, a Kendlebell PA will answer your calls with your company name and take the caller’s name, number, and a brief message. These messages will be emailed to you daily at the close of business and you can decide whether to review while on holiday or at the end of the holiday. To provide a booking service we need to know what is already booked. If you already use an online diary, we will need access. We will ensure that your diary is kept completely up to date, dealing with new appointments, cancellations or change of time / date of other appointments daily while you enjoy your holiday.

 

Overflow Call Answering

An overflow call answering service helps your organisation during periods of high call volume. To prevent callers from being forced to wait for an available staff member, or to leave a voicemail or wait for a return call, excess calls can be routed through to your Kendlebell Call Centre PAs who are trained and available to assist. This will, in turn lead to faster service and result in higher levels of customer satisfaction. By not missing a call, you will not lose out on a potential new customer. Potential customers who do not get through to the office could possibly just ring another supplier / competitor as they want an answer fast! Outsourcing your overflow calls will reduce training costs and everything else that goes along with hiring new staff. It will also allow you to increase sales by being able to handle higher volume of calls. There is no requirement to hire part time staff for sickness cover and annual leave. A good overflow call answering service can act as an extension of your office. The Call Centre PA’S will be trained to deliver service to the same standard as the company employees.

 Telemarketing / Appointment generation

Kendlebell can follow up a direct mail shot or an email campaign by making a call and attempting to set up an appointment on behalf of our clients. This is a proven sales strategy and can be a very cost-effective method to grow your sales. We will agree a script with our clients in advance of the calls which can be adjusted depending on the success levels of the calls. In the case of Diary Management, we can call those on waiting lists and fill the gaps so fees can be generated while the client is busy with appointments.

Customer Surveys by telephone

We will work with our clients to agree a suitable script / questionnaire before undertaking the telephone survey work. Using a suitable contact list (usually provided to us by our clients), we will conduct the telephone interview and update either on the clients or our own systems. We can identify ourselves as making the calls on your behalf or we can say it is by an independent agency. At the end of the project, we will supply the client with a summary of the information sought in the survey in an agreed format.

Database cleansing services

Typically, we will be provided with a database from our customers that may be out of date, not checked recently or the contact person is not clearly identified. Our team will then take this data, phone the various companies, and verify the data on the clients’ database. Sometimes, where we do not have telephone numbers, we will verify the data by way of internet search. At the end of each project, our clients will be provided with an updated database.

Back Office Processing

Are your back-office processes damaging your effectiveness and proving too costly? Does it take up much of your time doing basic administration? Is it routine work that could be outsourced? Do you have difficulty scheduling work when it is very busy? Kendlebell can lower your costs and increase your productivity today. Whether you require help logging enquiries, need orders or data processed or outbound mailing we can assist you. We help clients provide training to their nominated Kendlebell PA’s, so we not only cater to your needs but exceed service levels. Kendlebell will agree a detailed specification of the services required with our customer and then agree a detailed modus operandi as how we will deliver the services on behalf of our customer.

Virtual Business Address

Your new localised address can be used on all company stationery, letterheads, business cards, web site and any other promotional material. This will enhance your corporate image and ensure you give that all important professional first impression. We will collect all your new mail at this localised address, and we will have it forwarded anywhere in the world, to any private address. Alternatively, if you are passing by you can drop in and collect it. Our team will sort and forward your post efficiently and proficiently, ensuring that your mail is forwarded on to you as quickly as possible. If you want to look local, you need a localised business address.

Localised Telephone Numbers

Area call numbers

Kendlebell provide true local numbers e.g., Dublin 01, Cork 021, Limerick 061, Galway 091. We can provide this service for a wide range of customers both located in Ireland and abroad. Using these local numbers can increase the effectiveness of your localised adverts as you will appear to be in the same area as the customer.

• local telephone numbers – all 107 local telephone area codes covered
• UK, Northern Ireland, and international numbers are also available
• Ideal for expanding your local reach in publications

Non-Geographic numbers – Kendlebell can also supply you with an 1800 (freephone number) or an 0818 Universal numbers).

We provide a very Personalised and Cost effective service. Kendlebell in Fairview currently have circa 200 customers ranging from quite large companies for whom we provide a range of the services listed above often connecting remotely to their in-house systems to start -ups and smaller companies where we are typically acting as their message centre of Virtual reception. We pride ourselves on providing a professional and effective service.

We have recently received a Business All-Star Accreditation

This accreditation is an outstanding achievement and recognises the hard work and dedication of our team in providing a best in class service to all our customers. Business All-Star accredited companies are defined as; progressive, indigenous Irish businesses which meet the highest standards of verified performance, trust, and customer centricity. We would like to thank our customers who validated the mystery shoppers of the Business All Star Foundation who acknowledged our customer focus and continuous high standards.

The award is recognising best in class and Kendlebell are proud to hold this Accreditation and will continue to deliver high standards of professionalism and customer focus as these are the reasons that attract new customers and continue to hold onto existing customers. In achieving this accreditation, we join a unique group of businesses and we believe this continues to demonstrate our commitment to improving our service to our customers and suppliers. The three pillars of All-Ireland Business All-Star accreditation are Performance, Trust and Customer Centricity. Read our blog about winning this award here 

 

In today’s fast-paced business environment, every call counts. Whether it’s a new lead, a customer inquiry, or a support request, missed calls can mean missed opportunities. But when your team is swamped, how do you ensure every caller gets the attention they deserve? That’s where Kendlebell  steps in.

 

What is an Overflow Call Answering Service?

An overflow call answering service ensures that when your internal team can’t answer calls—due to high volume, staff meetings, breaks, or outside business hours—calls are seamlessly picked up by a dedicated external team. Think of it as an extension of your business, always ready to step in when needed.

 

How Does It Work?

It’s simple. When your phone lines are busy or unanswered after a certain number of rings, calls are automatically forwarded to Kendlebell. Their professional team answers in your company’s name, handles the query, and promptly relays messages or actions back to you via email, SMS, or CRM integration.

 

Why Choose Kendlebell?

Kendlebell is more than just a call answering service. It’s a partner that understands the importance of customer experience and professionalism. Here’s why Kendlebell stands out:

 

 

1. Never Miss a Call Again

Whether it’s a peak time rush or staff absences, Kendlebell ensures every call is answered promptly. No voicemail, no unanswered calls—just real people providing real service.

 

 

2. Professional Call Handlers

Kendlebell’s team is trained to represent your business as if they were sitting in your office. They take time to understand your brand, tone of voice, and the specific information your callers need.

 

 

3. Customised to Your Needs

No two businesses are the same, and Kendlebell gets that. You can tailor the service to match your call flows, FAQs, and escalation processes. Whether you need basic message-taking or more complex customer support, they’ve got you covered.

 

 

4. Scalable Support

As your business grows, so can your call answering capacity. Kendlebell scales with you, providing support when you need it most without the hassle of recruiting and training additional staff.

 

 

5. Cost-Effective Solution

Hiring extra staff to cover every potential busy period can be costly. Kendlebell’s overflow service offers a flexible, affordable alternative without compromising on quality.

 

 

Visit our service page here for more information on all our services.

For any queries please contact us here or call us on 1800 839 955.

 

Holiday Cover so you enjoy your well – earned break

You do not want to miss an important call because you are on holidays or key staff are away. Who will cover the office calls when staff are on holidays? It may be only for 2 weeks, but every call is important whether it is an existing client with an issue or a potential new client.

Kendlebell short term Holiday Cover is ideal, so you don’t miss a call or come back to mountains of voicemails. We screen calls so you get the important missed calls as agreed or they are passed on to someone who can deal with it.

Outsourcing your Telephone Holiday Cover to Kendlebell will ensure

• your calls are answered immediately
• we follow your agreed script
• you get alerts as you need them
• fill gaps in your diary (if you want us to)
• you get a summary of all calls
• your company image is maintained during the holiday period

You can read more about our Holiday cover service here.

Holiday Cover so you enjoy your well – earned break

It is likely that you or your receptionist is on a Staycation in Ireland or on short safe away break. Whether you are lying on the beach, involved in family activities, or just escaping from work – it is the getting away from it all that you need. What you do not need, is to come back to a mountain of voicemails and emails needing your attention. You do not want to miss an important call because the signal is bad on the beach or up in the hills. Our Kendlebell PAs will take your calls, answer them, and let you know as per your instructions.

That is what makes our Holiday Cover Service so good. You return home to a diary already booked, and important messages emailed to you. This will allow you to go on holidays safe in the knowledge that all business calls will be handled in a professional manner.

How does it work?

For the messaging service, a Kendlebell PA will answer your calls with your company name and take the caller’s name, number, and a brief message. These messages will be emailed to you daily at the close of business and you can decide whether to review while on holiday or at the end of the holiday.

To provide a booking service we need to know what is already booked. If you already use an online diary, we will need access. We will ensure that your diary is kept completely up to date, dealing with new appointments, cancellations or change of time / date of other appointments daily while you enjoy your holiday.
When making a booking we take a full name and telephone number, and email address for you to follow up as needed later.
If your client wants you to contact them urgently, we will take name and number and a brief message and pass on to you immediately if that is your instruction.

Diary cover

If you provide secure access, we would be delighted to take calls that require an appointment or if someone needs to cancel, we can rebook them while you are away. At the end of the holiday, you can view your diary, with lots of new bookings in it, and we also send the messages to you to see that you are earning while on holidays and not miss those revenue calls!

If the call is a potential new client, we can also book them in with your permission, so business carries on as normal.

Remember Outsourced Holiday Cover from Kendlebell is seamless and the callers will not be aware that you have outsourced this service – all they will get is a professional service form your company – as usual.

All of this is delivered to you at a very reasonable cost see www.kbell.info for more information

Kendlebell Overview 

Kendlebell was set up In Ireland in 2006 and now have 4 offices providing a diverse range of services to the SME market. We provide a range of Outsource Solutions to the Business Community. Among our services are:

Business Telephone Answering / Message Taking.

We provide a personal telephone answering service for your business calls. All your calls are answered by your own PA, giving you peace of mind that you will never miss another new enquiry again. A call answering script is agreed in advance. All your business calls are answered in a professional and friendly manner as if we were part of your team. Our Business phone answering service is delivered at a fraction of the cost of employing staff, involves no administration and gives an excellent first impression. Messages are passed to you instantly by either text-to-mobile, email or you can phone in and speak to your Kendlebell PA at any time.

Virtual Reception services

The Kendlebell team will act exactly as you would expect any receptionist to operate. They will take all incoming calls and transfer them through to the direct dial or mobile of the member of staff sought. If these individuals are not available, they can give callers the option to leave a voicemail or simply take a message which the PA will send on immediately. They will do so immediately by text or email with an end of day report summarising all your calls being sent as well. All of this is done seamlessly and without the company’s customers being aware that you are suing a virtual receptionist from Kendlebell.

Customer Helpdesk / Order Taking

Services include capturing caller’s details and asking qualifying questions to get further information you may require. With each client, we agree call handling instructions to ensure our services benefit your company, freeing up your time to concentrate on running your business. We can link to your CRM /Sales Systems remotely and securely. We also provide cold call screening as part of our phone answering services. Messages will be forwarded on to you immediately by email or text, alternatively we can save and forward these messages at an agreed time. You will also receive a daily email summary of messages.